4-Star Hotels in Kanagawa Prefecture, Japan

I spent a wonderful night here during New Year's Eve. The waiter barely understands people and foreign languages, but he is friendly and good at communication. I booked a public bathroom first, but then I changed it to a private bath when there was room. My satisfaction improved a lot! The hotel is very close to Hakoyō-Yumoto Station, and the taxi cost was less than 1,000 yen. Later, we couldn't get a taxi and it was very comfortable for us to walk to the station for 15 minutes with our children🏳️🌈

We used this hotel for a birthday trip. We had requested a message plate when making the reservation, but it wasn't reflected in our request. However, when we inquired with the staff during dinner, they kindly accommodated our request, allowing us to create the surprise. I had always wanted to stay at Fufu, and this was my first time, and it was a wonderful experience. We've already talked about wanting to stay at other Fufu locations for each other's birthday trips in the future. Thank you for the wonderful hospitality.

When traveling, it's always best to stay at a hotel! This one is conveniently located right next to JR Kawasaki Station, making getting around super easy. If you're flying in or out of Haneda Airport and using Keikyu Kawasaki Station, it's less than a ten-minute walk to the hotel. The area around the hotel is bustling with shops, including all the popular brands you'd expect, plus several electronics stores and underground food supermarkets. The hotel staff are incredibly warm and attentive, making for a very comfortable stay. The rooms themselves are quite spacious, clean, and tidy, offering complimentary bottled water and capsule coffee. On the desk, there's a welcome paper crane and an extra origami piece you can take home as a souvenir. The lobby on the first floor provides self-service amenities ranging from cleansing oil to toner, lotion, and even a face mask. Definitely plan your trip early to get a better deal on the hotel price!

Ryori-yaku (restaurant name), the hot springs in Hakone are unparalleled, but the food here really deserves mention. I've been to Ryori-yaku in Izu before, and compared to that, this one probably suits my taste better. It's not as sweet, so the food is refreshing and not cloying. The only downside is that the rooms are really small—every inch of space is precious!

Wonderful 3 night stay at a sleepy seaside town. Easy access via Enoden to Kamakura & Enoshima. Restaurants close around 8 so be sure to have early dinner. Try sweet potato crepes by the beach and beware of hawks swooping in for your food. Nearby up the slope is a small dining and shopping area with a supermarket & fantastic ramen shop. Note to take free shuttle bus from busstop next to station or inclined elevator via banquet hall from main road (or risk having to pull luggages up a steep slope!). Tip if heading straight to Airport. Book Narita Express no. 27 from Ofuna direct to Narita Airport. Simply take an Enoden from Shichirigahama station to Enoshima station. Then, walk to the building behind and take Shonan monorail to Ofuna for a quiet ride with luggages.

Appreciated the drinks bar area and the self-service amenities. Room key is heavy and traditional and a bit of a hassle to have to talk to the front desk everytime coming in and out of the hotel but overall everyone was nice.

During our recent stay at Yumoto Fujiya Hotel, we found the location to be very convenient, making it easy to explore the beautiful surroundings of Hakone. The room we stayed in was clean and well-maintained, which contributed positively to our overall comfort. While most of the staff were generally polite, we felt that there was room for improvement in terms of warmth and friendliness, particularly from the reception staff. We appreciated the exceptional welcome from the doorman, who was genuinely friendly and made a positive first impression. One area that needs attention is the breakfast. We noticed a lack of variety, as nearly 90% of the items remained the same throughout our stay. It would be great to see more changes in the menu to enhance the dining experience. We had a disappointing experience at the hotel's Japanese restaurant “Night Snacks (Pub)”. The lady server displayed a lack of warmth and friendliness and did not engage with us during our meals. Totally no smile on her face. It was disheartening to see her provide a more attentive service to the local Japanese customers, which left us feeling unwelcome.  She should be send for some customer services courses to improve her services especially for a hotel outlet. It’s a total disappointment for tourists to bring back such experience.  However, in stark contrast, the staff at the sashimi counter were outstanding. He greeted us with friendly smiles and made us feel acknowledged. The sashimi he prepared was exceptional and truly delicious, earning high praise. Overall, while there were some highlights during our stay, the negative experiences overshadowed the positives. I would rate our overall experience at Yumoto Fujiya Hotel as a 5/10. Given the factors mentioned, I would prefer to explore other hotel options during our next visit to Hakone.

This hotel boasts a great location, not far from Yokohama Station, making it easy to get to Sakuragicho and the Red Brick Warehouse via local lines. It's also very convenient for trips to Tokyo. The room was incredibly comfortable and surprisingly spacious for a Japanese hotel in this price range! It was very clean, and the housekeeping service was excellent. You really can't fault the service at Japanese chain hotels either.

Our experience staying in Hakone was perfect! We stayed at the Tensein in Hakone-Yumoto, an easy location to take the bus, car or train to some popular tourist attractions in the area. The check in itself was rather slow but the staff do their best to speak good English and discuss every detail about your stay with you. The room had everything we needed, the shampoo and conditioners provided was wonderful and there was a variety of products to use. On check in, the private onsen was given at 50% discount at 1,100 Japanese yen per use, we got 2 vouchers so used it 2 times (as we have tattoos we could not go into the public onsen). On check in you have to collect your towel and your choice of Yukata (traditional Japanese robe) which you’re welcomed and encouraged to wear around the hotel and gardens. The hotel is strictly no shoes, so upon arrival you leave your shoes in a locked box and keep the key. If you wish to walk around the beautiful gardens, there are slider type shoes available to slip on, as well as umbrellas to use if it’s raining. Outside they have a onsen for your feet to enjoy with a drink. All of the food and drink (apart from breakfast which was included) was put on our bill at the end. There was a wide selection of drinks, nibbles and food available for dinner and lunches at the dining room and there was a large buffet dining room for buffet breakfast and dinner (if you booked it). The hotel is just a short 10 minute walk to the town and 15 minute walk to the Hakone-Yumoto station. Visiting Mt Fuji is easy, with a bus ‘H’ running from stand 2 opposite the Hakone -Yumoto station. Get off at ‘Motohakone’. From there, you can take another bus and a train to get you to another town ‘Gora’ and surrounding attractions to enjoy.

Staying at this hotel again on a rainy day, and the surroundings are still beautiful. This time, I booked a room in the annex. The room was spacious, and I got a fantastic deal on Trip.com – excellent value for money! Most hotels here only allow check-in after 3 PM, so we decided to explore first and then took the Lake Ashi cruise to the hotel's shuttle bus stop to get to the hotel.