4-Star Hotels in Niigata Prefecture, Japan

Fantastic! This is a really great hotel. It's clean, hygienic, and offers excellent value for money. Please keep up the good work!

The hotel's location is excellent. You can see the Yuzawa Grand Hotel nestled on the mountainside right from the west exit of Echigo-Yuzawa Station. It's about a 5-minute walk, though the large, steep slope at the hotel entrance requires careful walking, especially after a snowfall in Echigo-Yuzawa and when pushing luggage, to avoid slipping. We booked a Japanese/Western-style room, and the hotel gave us a room on the 7th floor of the South Wing, directly facing the station. The views were absolutely superb, especially the distant mountains after a snowfall – truly the 'Snow Country' I'd imagined. The room had two beds, and a futon was set up in the Japanese-style area, making it perfect for families with two children on a ski trip. There are two onsen (hot springs) on the hotel's first floor, and the open-air bath is particularly memorable, especially when you catch a heavy snow while soaking outdoors. An unforgettable experience! The hotel exudes the charm of an established onsen hotel, with attentive and meticulous service. Yukata and towels are changed daily. Although the facilities show their age, they are still perfectly functional, especially the in-room mini-bar/sink area, which was convenient for eating bentos in the room after skiing each day. Oh, we didn't book breakfast or dinner; we got all our meals from the convenience store inside the station and nearby restaurants. The hotel's excellent service was also evident in many small details, such as the free rain boots at the entrance and the weather forecasts for various ski resorts. I particularly recommend the ski rental shop right outside the hotel; they have a great attitude, reasonable prices, and the ski gear and helmets are all very new. In summary, it was a very satisfying stay in every aspect. If I come back to Echigo-Yuzawa during the ski season, I will definitely stay here again!

I misplaced my gloves some where at a town I was visiting. The hotel staff were very helpful to help me call these places that I visited to check if they can find my gloves. Despite the language barrier, they were very proactive in their assistance and help. I cannot help but feel the famous Japanese hospitality from their services. They have an in house restaurant that served local dishes that you must try in Niigata, their service were also very polite and welcoming. I felt extremely comfortable with my stay in the hotel because of their attention to service.

The view from the room was an obvious highlight. It’s also got great service, and is very clean, as you would expect from any hotel in Japan. It is a little bit of a walk from the city centre, but there’s regular busses between Niigata station and Toki Messe, so it’s still more convenient than you might expect from looking at the map. Definitely worthwhile!

The room was a bit dated, but the main issue was how uncomfortable the duvet was. They just had a sheet under the duvet instead of the duvet being properly covered with a duvet cover. The sheet kept getting tangled at night and wouldn't stay tucked in. The hotel's main advantage is its own ski resort. While not huge, it's perfectly fine for beginners, and only allows two-plank skiing. Plus, the hotel includes ski tickets, and there's a ski rental shop nearby, which is quite convenient. A slight annoyance was that check-in isn't until 3 PM; we arrived at 2:30 PM and had to sit in the lobby until 3. The large public bath was spacious and good for showering. On a side note, on our way back, the shuttle bus was full, so the hotel sent a separate minivan for my family, which was excellent! We really felt valued!

Great ryokan to stay in if you are skiing in the echigo yuzawa area. There is a bus stop right outside the hotel which takes you to most of the ski slopes via the blue line/route shuttle bus. The rooms are big enough (japanese tatami style) and the onsens are wonderful to use after a day out in the mountains. The only issues I had were the laundry washing and drying coin machines. There are only 2 washers and 2 dryers. The cost is much higher than other hotels we have been to, and the dryer was unable to dry our clothes fully. The clothes were roughly 70-80% dry, to which we hung it in our room overnight to air dry. That being said, I would still choose to stay here again as the convenience and location are unmatched.

Location is super convenient, less than 5mins walk to the JR station. Love the room as well, it is tiny if you hav a huge luggage, but i love that the room feels brand new, and everything is clean. The view from the window is great, you can see people walking around the station, no blocking by any tall buildings. Window can be opened, which is great, as it make the room feel fresh and cooling. Will definitely stay again if i go to Niigata. There's also laundry facilities and microwave , it is so essential for traveller like me who love to buy food from supermarkets. Perfect experience

The hotel is conveniently located near the Shinano River and Bandai Bridge in the city center. It boasts well-equipped rooms and friendly service, making it a worthwhile choice for both business and leisure travelers visiting Niigata.

I can't give this a good review! I've stayed at so many ryokans with dinner and breakfast included, but this Futaba really left a lot to be desired! First off, the guy at the front desk checking us in was so quiet, he didn't even give us the most basic information like which floor the hot springs were on; he just handed us an all-English hotel guide. Second, this is the only onsen hotel I've ever stayed in where the bathroom smelled, and even the carpet in the entryway by the toilet had a urine smell... Then, the hot spring was just a regular public bath, and there wasn't even an ice pop after soaking. Finally, when we left, the staff didn't help us bring our luggage from the lobby to the shuttle bus. I had to drag it to the bus myself, and then the staff finally came out to open the door and help us load it in. (We were the only family on the bus at the time) It's just a really hard experience to rate...

Booked a room in Building 2 for three nights, and got an upgrade to the club floor. The room wasn't huge, but it had four beds, enough for two adults and two children, and the bathroom had a separate shower and toilet. The cable car is right downstairs, making skiing super convenient. There are tons of restaurants; we tried pizza, BBQ, ramen, and an izakaya, among others. The prices were reasonable, and everything tasted great. We'll definitely be back, highly recommend it!