4-Star Hotels in Niigata Prefecture, Japan

We stayed here for 1 night but unfortunately the aircon in my room was spoilt, we informed the hotel staff and instead of fixing they told us to live with it and tried to struck off the matter… seriously even though we stayed only 1 night we shouldn’t be treated like that

Our trip to Naeba was seamless. We booked our shinkansen ticket online, so we know what time we need to be at Tokyo Station. Prior to our trip, I've booked online via the hotel website their free shuttle. As I know that we would arrive at Echigo-Yuzawa slightly before 1pm and would not make it for the 1pm shuttle, I booked 1 hour later. No worries about spending time at the station, as they are stalls and shop to look around. At 2 p.m., the shuttle bus was there, and they took our names and helped with our luggage. Although it was early in the winter season, there were quite a few number of visitors on the same bus. The bus ride is about 40 minutes. Once at the hotel, we checked in and got our keys for our room in Building 2. As the ski lift closes at 5pm, we did not plan to ski until the next day. TIPS: This would be the best time to book 1 Day Ski passes online in advance (can not same day) as you save 1,000 yen per ticket. QR Code is available on the pamphlet given by reception or at the ticket collect machine area at Buiding 3. We booked a room for 4 people, 2 on bed and 2 on the sofa bed. The space was sufficient for us, albeit have to take turns to open luggage. Resort guest also are given 1 locker per room to store your ski gears. So it was easy for us to come in the morning to retrieve our gear and head out to the snow. As this is an old resort, do not expect modern furnishing, but it has what a hotel should have and we'll maintain in terms of cleanliness. It was still early in the season (we stayed 17-20 Dec), so restaurant selection is quite limited as most are only opening after 20th Dec. On the first day, one will need to spend some time at the ski rental store as everyone queue for their gear.

A convenient family resort hotel with swimming pool, onsen, ski rental, ski lesson and ski club for the kids. This is a ski in and out Resort for NASPA. The room is well design, spacious and complete with an Expresso machine. Convenient stores, coin laundry, vending machines are all available from within the hotel. The hotel is also conveniently located so you can drive to other ski resorts within the Yuzawa valley easily within 30 mins drive.

The hotel is a good choice for small group of traveller. I am impressed by the low price and excellent hygiene of this hotel. The view is panoramic to the harbor. However, the air-conditioner sometimes does not work and we have to call the front desk to turn on the cooling for the room every other day. There is no gym room or facilities in the hotel except the lower floors of the building is indeed a famous art museum and exhibition or some sort. It could be interesting to visit the museum. Hotel in Japan seldom comes with gym facilities so I am not too annoyed by that.

Very bad experience, my husband placed his glasses into the ski-googles packing box, then we go out skiing at the morning, when we back after dinner and hot spring at night. we found the packing box is lost in the room. But we surely haven’t brought it out. We asked the staff, the staff help to ask the cleaners, but they just said have seen it. So we lost the glasses mysteriously. And we haven’t found it at last.  My husband love this glasses very much and it lost unexpected in the room.

Hotel with hot spring and others facilities like swimming pool and gym room. Room are big enough for 3-4 persons. Location a bit far from town if with car no issue at all. Hotel do provide bus but time limited till 6pm. All staffs could not speak English so communication was an issue if you request something.

Hotel is a convenient walk from the nearest bus stop, and it provides a comfortable feeling within the hotels itself. The buffet was delicious, and they feature daily changes on the rice to give an insight on the type of rice you can get from which part of their prefecture. Hotel service was great, and the comfortable night gown was a perfect touch as you wear it to call it a day when you sleep. Only thing is that there was no laudry facility in the hotel, but it was, in general a great experience.

This is our 3rd week of 4 weeks exploring Japan and so far Yuzawa Grand is the best Ryokan Onsen experience we have had. We could have spent several days there it was sublime. We arrived in the morning and the staff were extremely welcoming, helpful and knowledgeable. We had been told by the tourist centre at the train station that the gondola wasn’t operational for 3 days; however the Yuzawa Receptionist assured us that it was operating and showed us that they were even able to sell us tickets at a discount. She gave us a map and bus timetable, showing us where everything was. They stored our backpacks for us and off we went exploring and had a marvellous time. We soaked our feet in the foot baths while having a treat before catching the bus to the mountains. We came back to our gorgeous room which had a coffee pod machine in it. Was so nice having a coffee in the morning looking out the window. We enjoyed relaxing in the beautiful Onsens before dinner. The buffet at both dinner and breakfast was incredible, everything so beautifully presented and incredibly delicious. Highly recommend this gorgeous hotel. The staff are fantastic and the ambiance very peaceful.

I love this hotel very much .The Location is very good it easy to Cary your luggage from station to this hotel.Aroud hotel have many restaurants.....from the Google map you will confuse about the distance. Please use West Exit it near hotel. The view in hotel suitabe to relax.

The location is great. There's no need to worry about late night check-in. The cafe in front of the station is open early in the morning, so breakfast is not necessary. The view from the window is also great. You can see the Myoko mountains in the distance, which makes you feel good.

Our trip to Naeba was seamless. We booked our shinkansen ticket online, so we know what time we need to be at Tokyo Station. Prior to our trip, I've booked online via the hotel website their free shuttle. As I know that we would arrive at Echigo-Yuzawa slightly before 1pm and would not make it for the 1pm shuttle, I booked 1 hour later. No worries about spending time at the station, as they are stalls and shop to look around. At 2 p.m., the shuttle bus was there, and they took our names and helped with our luggage. Although it was early in the winter season, there were quite a few number of visitors on the same bus. The bus ride is about 40 minutes. Once at the hotel, we checked in and got our keys for our room in Building 2. As the ski lift closes at 5pm, we did not plan to ski until the next day. TIPS: This would be the best time to book 1 Day Ski passes online in advance (can not same day) as you save 1,000 yen per ticket. QR Code is available on the pamphlet given by reception or at the ticket collect machine area at Buiding 3. We booked a room for 4 people, 2 on bed and 2 on the sofa bed. The space was sufficient for us, albeit have to take turns to open luggage. Resort guest also are given 1 locker per room to store your ski gears. So it was easy for us to come in the morning to retrieve our gear and head out to the snow. As this is an old resort, do not expect modern furnishing, but it has what a hotel should have and we'll maintain in terms of cleanliness. It was still early in the season (we stayed 17-20 Dec), so restaurant selection is quite limited as most are only opening after 20th Dec. On the first day, one will need to spend some time at the ski rental store as everyone queue for their gear.

A convenient family resort hotel with swimming pool, onsen, ski rental, ski lesson and ski club for the kids. This is a ski in and out Resort for NASPA. The room is well design, spacious and complete with an Expresso machine. Convenient stores, coin laundry, vending machines are all available from within the hotel. The hotel is also conveniently located so you can drive to other ski resorts within the Yuzawa valley easily within 30 mins drive.

Very bad experience, my husband placed his glasses into the ski-googles packing box, then we go out skiing at the morning, when we back after dinner and hot spring at night. we found the packing box is lost in the room. But we surely haven’t brought it out. We asked the staff, the staff help to ask the cleaners, but they just said have seen it. So we lost the glasses mysteriously. And we haven’t found it at last.  My husband love this glasses very much and it lost unexpected in the room.

Hotel with hot spring and others facilities like swimming pool and gym room. Room are big enough for 3-4 persons. Location a bit far from town if with car no issue at all. Hotel do provide bus but time limited till 6pm. All staffs could not speak English so communication was an issue if you request something.

This is our 3rd week of 4 weeks exploring Japan and so far Yuzawa Grand is the best Ryokan Onsen experience we have had. We could have spent several days there it was sublime. We arrived in the morning and the staff were extremely welcoming, helpful and knowledgeable. We had been told by the tourist centre at the train station that the gondola wasn’t operational for 3 days; however the Yuzawa Receptionist assured us that it was operating and showed us that they were even able to sell us tickets at a discount. She gave us a map and bus timetable, showing us where everything was. They stored our backpacks for us and off we went exploring and had a marvellous time. We soaked our feet in the foot baths while having a treat before catching the bus to the mountains. We came back to our gorgeous room which had a coffee pod machine in it. Was so nice having a coffee in the morning looking out the window. We enjoyed relaxing in the beautiful Onsens before dinner. The buffet at both dinner and breakfast was incredible, everything so beautifully presented and incredibly delicious. Highly recommend this gorgeous hotel. The staff are fantastic and the ambiance very peaceful.

I love this hotel very much .The Location is very good it easy to Cary your luggage from station to this hotel.Aroud hotel have many restaurants.....from the Google map you will confuse about the distance. Please use West Exit it near hotel. The view in hotel suitabe to relax.

Really loved everything about this hotel, facility & service was all amazing!~~

地點方便，5分鐘步行可以從越後湯澤JR站到達。湯沢免費shuttle bus站就近酒店。 餐飲非常好！ 特色房間，女兒至愛室外温泉風呂。

Our trip to Naeba was seamless. We booked our shinkansen ticket online, so we know what time we need to be at Tokyo Station. Prior to our trip, I've booked online via the hotel website their free shuttle. As I know that we would arrive at Echigo-Yuzawa slightly before 1pm and would not make it for the 1pm shuttle, I booked 1 hour later. No worries about spending time at the station, as they are stalls and shop to look around. At 2 p.m., the shuttle bus was there, and they took our names and helped with our luggage. Although it was early in the winter season, there were quite a few number of visitors on the same bus. The bus ride is about 40 minutes. Once at the hotel, we checked in and got our keys for our room in Building 2. As the ski lift closes at 5pm, we did not plan to ski until the next day. TIPS: This would be the best time to book 1 Day Ski passes online in advance (can not same day) as you save 1,000 yen per ticket. QR Code is available on the pamphlet given by reception or at the ticket collect machine area at Buiding 3. We booked a room for 4 people, 2 on bed and 2 on the sofa bed. The space was sufficient for us, albeit have to take turns to open luggage. Resort guest also are given 1 locker per room to store your ski gears. So it was easy for us to come in the morning to retrieve our gear and head out to the snow. As this is an old resort, do not expect modern furnishing, but it has what a hotel should have and we'll maintain in terms of cleanliness. It was still early in the season (we stayed 17-20 Dec), so restaurant selection is quite limited as most are only opening after 20th Dec. On the first day, one will need to spend some time at the ski rental store as everyone queue for their gear.

A convenient family resort hotel with swimming pool, onsen, ski rental, ski lesson and ski club for the kids. This is a ski in and out Resort for NASPA. The room is well design, spacious and complete with an Expresso machine. Convenient stores, coin laundry, vending machines are all available from within the hotel. The hotel is also conveniently located so you can drive to other ski resorts within the Yuzawa valley easily within 30 mins drive.

Very bad experience, my husband placed his glasses into the ski-googles packing box, then we go out skiing at the morning, when we back after dinner and hot spring at night. we found the packing box is lost in the room. But we surely haven’t brought it out. We asked the staff, the staff help to ask the cleaners, but they just said have seen it. So we lost the glasses mysteriously. And we haven’t found it at last.  My husband love this glasses very much and it lost unexpected in the room.

Hotel with hot spring and others facilities like swimming pool and gym room. Room are big enough for 3-4 persons. Location a bit far from town if with car no issue at all. Hotel do provide bus but time limited till 6pm. All staffs could not speak English so communication was an issue if you request something.

This is our 3rd week of 4 weeks exploring Japan and so far Yuzawa Grand is the best Ryokan Onsen experience we have had. We could have spent several days there it was sublime. We arrived in the morning and the staff were extremely welcoming, helpful and knowledgeable. We had been told by the tourist centre at the train station that the gondola wasn’t operational for 3 days; however the Yuzawa Receptionist assured us that it was operating and showed us that they were even able to sell us tickets at a discount. She gave us a map and bus timetable, showing us where everything was. They stored our backpacks for us and off we went exploring and had a marvellous time. We soaked our feet in the foot baths while having a treat before catching the bus to the mountains. We came back to our gorgeous room which had a coffee pod machine in it. Was so nice having a coffee in the morning looking out the window. We enjoyed relaxing in the beautiful Onsens before dinner. The buffet at both dinner and breakfast was incredible, everything so beautifully presented and incredibly delicious. Highly recommend this gorgeous hotel. The staff are fantastic and the ambiance very peaceful.

I love this hotel very much .The Location is very good it easy to Cary your luggage from station to this hotel.Aroud hotel have many restaurants.....from the Google map you will confuse about the distance. Please use West Exit it near hotel. The view in hotel suitabe to relax.

Really loved everything about this hotel, facility & service was all amazing!~~

地點方便，5分鐘步行可以從越後湯澤JR站到達。湯沢免費shuttle bus站就近酒店。 餐飲非常好！ 特色房間，女兒至愛室外温泉風呂。

We stayed here for 1 night but unfortunately the aircon in my room was spoilt, we informed the hotel staff and instead of fixing they told us to live with it and tried to struck off the matter… seriously even though we stayed only 1 night we shouldn’t be treated like that

The hotel is a good choice for small group of traveller. I am impressed by the low price and excellent hygiene of this hotel. The view is panoramic to the harbor. However, the air-conditioner sometimes does not work and we have to call the front desk to turn on the cooling for the room every other day. There is no gym room or facilities in the hotel except the lower floors of the building is indeed a famous art museum and exhibition or some sort. It could be interesting to visit the museum. Hotel in Japan seldom comes with gym facilities so I am not too annoyed by that.

Hotel is a convenient walk from the nearest bus stop, and it provides a comfortable feeling within the hotels itself. The buffet was delicious, and they feature daily changes on the rice to give an insight on the type of rice you can get from which part of their prefecture. Hotel service was great, and the comfortable night gown was a perfect touch as you wear it to call it a day when you sleep. Only thing is that there was no laudry facility in the hotel, but it was, in general a great experience.

The location is great. There's no need to worry about late night check-in. The cafe in front of the station is open early in the morning, so breakfast is not necessary. The view from the window is also great. You can see the Myoko mountains in the distance, which makes you feel good.

The room is spacious, with bright windows, not far from the station. The breakfast is very delicious, very quiet, and the scenery outside the window is very good. The staff has a good service attitude, thoughtful and enthusiastic.

I stayed by car. The location was about 25 minutes walk from Niigata Station, but about 10 minutes walk from the Bandai Bus Center and Nishibori area, so I thought it was a good location considering the ease of parking since I went around Niigata City. The building is a little old, but it was clean, the facilities were sufficient, and the customer service was good, so I was very satisfied.

The hotel is new, the staff service is good, the rock pan bath is so comfortable (500yen), the hotel price is not expensive, the room is good. Breakfast and dinner food are Japanese-style fixed food, all good food 😋. Overall worth a visit.

It was a convenient and easy to understand place just across the road station and footbath. The cleaning was well done and I was able to spend it comfortably. The food was delicious. Especially the breakfast buffet was good. I think it is a good hotel in Cospa. It was good that the large communal bath was large, but I wish it was a hot spring of a more habitual type because the hot spring was tasteless and odorless.

The appearance is quite tired. However, check-in is early when you arrive. There is no waste. There are dorayaki, coffee jelly, ice cream, etc. in the lounge, and children will be happy. The room is very normal. Please boil water and drink it. Speaking of which, he brought it, but I want you to keep it on hand. And a thin part of the mattress. These two points are minus. The food is not luxurious, but the number of items is sufficient and satisfactory. It's a dull hall as a restaurant. Of particular note here is the staff. I feel the spirit of treating everyone with all their might. I'm doing my best.

The location of the ryokan was very quiet and the facilities were clean as it was a lot far from downtown by the beach. Very good for recreational purposes or enjoying hot spring baths Especially through the manager's Korean real-time translator, he was considerate to make language communication inconvenient at all Breakfast is buffet when there are many guests and if you are less, you will be given a separate award. The Kaiseki dishes in the evening are a bit ordinary with seafood as the main ingredient, and the hot springs have open-air baths. It's fantastic to see the sunset. I will visit again. However, there is no simple street to enjoy around, so the road to the city is a bit troublesome.