The front desk and exterior look decent, but the rooms are quite standard, on par with a budget hotel. Cleanliness is okay. There's not much in terms of service. The Japanese woman who checked me in was quite impolite and seemed grumpy. Breakfast options are very limited. The main advantage is the convenient location and good transport links. I can only give it this score, mainly because Utsunomiya doesn't seem to have many better hotel options.
Although it is far from the center, the parking lot that can accommodate enough cars is free, and it is safe to go to the hotel even if it is late. This is a big Merritt. There is no modern modernity, but there is a style even if you look at the lobby. The room is large enough. The restaurant tastes great everywhere. I still don't forget the deliciousness of the first French toast at Fontana for breakfast. The lunch at the restaurant used on the upper floors at the meeting was French and exquisite. I operate the machine at check-in, but I felt that it did not contribute to labor saving, so I felt like I was losing time. I want to expect improvement.
4.5 stars! Property is older but extremely well maintained. The corner western/Japanese rooms are spacious with two western beds and tatami area, single japanese bath and shower area and separate toilet area, mini fridge, tv, sitting area overlooking the river and table with four chairs as well as a massage chair! Onsen area has both indoor and outdoor areas separate for men and women and a cold plunge as well as multiple hot baths. Minus half a star for low staffing in the store/cafe areas (often no staff member to be found when kakigori desired), no in house lunch option and overly fatty meat on the 3rd night dinner (breakfast and dinner were LARGE and BEAUTIFUL but perhaps heavy on the yuba. Also, shuttle to the train station is only at 10 and 11am and getting cabs is difficult. However, would overwhelmingly recommend Nikko Senhime Monogatari!
Really perfect!! We love the location and easy access to places if you have a car…The room was really nice, clean and recommended for everyone to stay at! We had a really great time here.
I went to the hotel's massage service. It was the worst massage. She didn't intend to massage, just rubbing and rubbing. And it's very light The masseuse seems to be a Chinese. She can't communicate in Japanese as well. Can speak a little, which can't hear at all And it's not a massage She like not a massage The massage room is not clean. The pillow that used to put on the face to the hole has a very bad saliva smell. The massage rapist of a 4-star hotel should choose better. criticism about this one. In other parts of this hotel Very much. Both the service of the hotel staff is excellent, the hotel is beautiful, the outdoor onsen view is very beautiful. Excellent food, luxurious and delicious Breakfast and dinner are a buffet menu. And everything is delicious. The room is clean. There is a shuttle from the train station.
The facilities and hospitality of the hotel mentioned above are close to full marks.
On the other hand, unfortunately the cleaning of the hot spring bath is not so good, and there is nothing that can be done about the quality of the hot spring water.
And the quality of the dinner. The number of dishes is more than enough, but I would like them to take the taste more seriously.
I would like food that tastes good, not just the price.
This hotel was about 30 minutes drive from Nasu Animal Kingdom and was on the mountain road.
There are no convenience stores or supermarkets near the hotel, so I think it is better to buy beverages brought in at convenience stores found early.
The room was very clean and the staff 々 was kind, polite, kind and happy.
Thank you.
What impressed me especially was that the full course of dinner was very delicious, and the beautiful golf course spreading from the window while eating made me have a calm time. I was able to eat slowly in a quiet place, probably because there were many calm adults in the customer base. Breakfast was also very delicious in a buffet style where you can choose fresh vegetables, rice, bread, side dishes, etc.
The hot spring on the 2nd floor is a cold mineral spring, and it is called a hot spring of beautiful skin, so my skin became smooth and smooth ♪ I went twice at night and in the morning, but I was able to relax so that I could sigh.
There was also a fitness room and an esthetic salon on the second floor.
Also, the drinks to drink while watching the stars on the veranda of the room at night were the best and comfortable time
The room feels a bit old, but it was very large, and the towels and roomware were clean and cozy.
The bed was a little hard and I could sleep just right.
The air conditioner can be adjusted in the room and there is also an air cleaner.
However, there is no outlet near the bed and it seems that the mobile phone cannot be charged at the bedside. Maybe it was somewhere?
I thought again that I was glad to choose this place because it was better than I imagined in everything.
I would like to use it when I come to Nasu again ♪
The room is spacious, sanitary, and the washing is very good. The cleanliness of Japan is beyond doubt. The hotel is a comprehensive hot spring hotel. The buffet breakfast and dinner are very rich. It is worth experiencing
I was able to relax in the sauna bath. The breakfast buffet was also very delicious. The staff were very polite and it felt great. Thank you very much!
Good
102 reviews
7.7/10
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8,1/10
Very Good
GGuest UserI had a truly wonderful day at this hotel on March 2, 2026. The front desk staff, Ms. Qing, was incredibly professional and multilingual. She explained the hotel's policies and information clearly and politely, making me feel like I had stepped into a five-star hotel. I also enjoyed both dinner and breakfast; the food was delicious and perfectly suited my taste. Ms. Qing also handled the restaurant service, and I was amazed at how she could manage so many tasks simultaneously while providing such excellent service. She was very attentive not only to me but also to other guests, and I was extremely satisfied. The hotel was very quiet, and it was a memorable and lovely stay. I would definitely like to return when I have the time.
SSteve SiauwOne of the worst locations at Kinugawa Onsen area. Hidden in the mountain, no significantly beautiful view. Despite we need to pay for ”Hoshino Resort price”, unlike other cheaper hotels, we need to PAY for TAXI ourselves and getting a taxi during new year time is a terribly painful. Hotel staff lack of initiatives getting us cab instead we need to open different apps and such ... and on the way back the following day we ended up walking for 20 mins by ourselves .... Food is ok, onsen is ok, cleanliness ok, but nothing super ordinary. You can pay attention to details in decorations and inhouse services, but you can't pay attention to one of the most obvious services you HAVE TO provide to your guests, Hoshino ---- shuttle service .......
AAnonymous UserFirst of all, let me praise the hotel's service. It is simply a model. You can experience 100% care, 100% seriousness, and 100% diligence. In addition to meeting the various requirements of guests, a tip is that when you arrive at Kinugawa Onsen Station, you don’t need to take a ride. Let the hotel know in advance and the hotel will send a car to pick you up at the station. Of course, it will also be delivered to the station. In fact, the station is not far from the hotel, only a few hundred meters, and it is quite fast to walk there.
The restaurant's food quality is good, whether for breakfast or dinner, it is worthy of praise. Sometimes the restaurant is full of customers and the three waitresses keep running around. It’s so hard.
The hot spring water is so hot that I'll be sweating after a while.
The room is large in size and the facilities are average.
Because the price is not expensive, there are so many guests here that it is always full. Yes, a good hotel will naturally attract more people.
SshesheThe front desk and exterior look decent, but the rooms are quite standard, on par with a budget hotel. Cleanliness is okay. There's not much in terms of service. The Japanese woman who checked me in was quite impolite and seemed grumpy. Breakfast options are very limited. The main advantage is the convenient location and good transport links. I can only give it this score, mainly because Utsunomiya doesn't seem to have many better hotel options.
GGuest UserRoom : Standard room spacious for 2 people
Bathroom : Spacious. I like the most.
Food : Breakfast - Simple but nice and tasty too.
Facilities : Laundry - cheaper and convenience. If you don't have coin, you can always go to their receptionist counter and ask for the change.
Extra : Iron & Iron Board - you can request at the counter.
Check In : Super easy and fast (provided that you have all the docs ready. Just give the booking number & passport to them)
GGuest UserI read the mixed reviews and was concerned about my choice, particularly those which highlighted some concerns on the service, etc. Generally, it's an acceptable hotel. We met friendly and very helpful foreign staff who were sincere. I think mainly because all the staff has to multi-task from the front desk to meals etc, they may not appear very attentive. But we had a good experience with the foreign staff so far, particularly Adihadara. I am not sure if I spelt his name correctly. I call him ”Adi” in short. He was eager to help my husband with our luggage and took note of our preference for a table at the window for our meals. The property does appear aged and some apparent wear and tear but their effort to maintain it at this level of general acceptable look and feel is commendable. At the end of our two nights stay, we did have an enjoyable time to chill and relax at the hotel.
GGuest User4.5 stars! Property is older but extremely well maintained. The corner western/Japanese rooms are spacious with two western beds and tatami area, single japanese bath and shower area and separate toilet area, mini fridge, tv, sitting area overlooking the river and table with four chairs as well as a massage chair! Onsen area has both indoor and outdoor areas separate for men and women and a cold plunge as well as multiple hot baths. Minus half a star for low staffing in the store/cafe areas (often no staff member to be found when kakigori desired), no in house lunch option and overly fatty meat on the 3rd night dinner (breakfast and dinner were LARGE and BEAUTIFUL but perhaps heavy on the yuba. Also, shuttle to the train station is only at 10 and 11am and getting cabs is difficult. However, would overwhelmingly recommend Nikko Senhime Monogatari!
AAnonymous UserThis hotel is recommended. Great buffets with variety of options (japanese, western, tempura, wagyu). Fruit taste was not as good as we expected though and you might not feel excited much about the food after a couple days as they’re pretty much the same. Wonderful public baht with generous amenities provided. Pajama is not needed if you enjoy wearing yukata and sock when sleeping at night as we did. Staff were also friendly. We had a great time overall.
GGuest UserThis time was a family trip. We were really satisfied with both the hot springs and the food. The staff were also incredibly kind. They explained and recommended local attractions in great detail, which was a huge help. I'll definitely be back with friends.
RRohan🌿 A Perfect Escape into Nature! 🌿
This hotel truly exceeded my expectations. The view is simply breathtaking — one of the best I’ve ever experienced! From the moment I arrived, I felt my mind and body completely relax. The serene natural surroundings, peaceful ambiance, and fresh air made it the perfect getaway from daily life.
The food was delicious with great variety, and every meal felt special. The staff were incredibly kind, attentive, and always ready to help — making the stay even more enjoyable.
If you’re looking for a place to unwind, reconnect with nature, and recharge your energy, this hotel is the ideal choice. Highly recommended for anyone who values comfort, peace, and a touch of natural beauty! 🌸✨
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