GGuest UserLocation & Accessibility
The hotel is perfectly situated near the central business district and major transit hubs, making it ideal for both meetings and sightseeing.
Room & Amenities
The room was modern, impeccably clean, and featured high-quality bedding that ensured a restful sleep. The fitness center and pool were well-maintained with an efficient layout.
Dining & Service
The breakfast buffet offered a great variety of fresh options with prompt service. Most importantly, the staff provided professional and attentive hospitality from check-in to departure.
Verdict
A well-balanced hotel offering consistent quality and a productive environment. Highly recommended for business travelers.
GGuest UserMy husband and I stayed here from September 9 to 10 last for our 20th wedding anniversary. We had a medical appointment down the road so it was a convenient location. Here are some of our observations where they could do better.
1. l use a cane with my disability, and there was no luggage trolly in the lobby when we arrived. I had to haul two heavy bags on one arm while using my cane with the other hand.
2. I checked to see that there was body wash for our evening and morning showers and the bottle was completely empty. The housekeeping staff hadn't refilled and we had to find someone to put a new bottle into the shower. It's a good thing I checked and didn't get a rude awakening in the morning.
3. The picture in the room looked as though something was thrown at it and went down the glass. There were two streaks and it was very disgusting.
Obviously, the cleaning had not been done properly in the room.
4. Nowhere on the website was there mention of a continental breakfast so we were quite surprised that there wouldn't be your typical eggs, bacon, sausage. Etc. It was very disappointing. We only found out because we got on the elevator, and there was an ad taped to the inside of the elevator. At the time of booking, all it said was free breakfast included.
5. The shower-head sprayed all over the ceiling when it was turned on, so we had to put a face cloth over it to contain the spray
6. The microwave glass tray did not rotate so when you put something in there, it didn't heat it up evenly. It actually burned the item.
7. Bathroom light fixtures were covered with caked on dust. I wrote my name in one of them.
It's Obvious that the housekeeping staff does not pay attention to cleaning - only does minimum.
FFaith LobatonWe had a great stay at Holiday Inn Downtown Toronto! The hotel is conveniently located near the heart of downtown, making it easy to explore nearby restaurants, shops, and attractions. The room was clean, comfortable, and well-maintained, and the staff were friendly and accommodating throughout my stay.
The only small downside was the hotel parking, which was a little pricey at $40 per day. However, there are plenty of cheaper parking options nearby, so it wasn’t a major issue. Overall, it was a wonderful experience and I would definitely stay here again!
MM220415****Facilities: The hotel is quite old. There are many restaurants around. The hotel is connected to the water park. It can be played with children. But it is similar to the water park in the big city in China.
Hygienic: The room is very clean, but the water in the water park is not very clean
Environment: The hotel is old. Parking is charged. There are many restaurants around but parking is more difficult. The hotel room is particularly poorly soundproofed. There is a stupid person in the middle of the night. It is very noisy to shovel snow outside, but what kind of bicycles do you need at this price?
Service: Basically no service, luggage can not be stored, but! For this price, don't ask for any bicycles.
GGuest UserThe location is fantastic, super convenient for sightseeing. I loved that I could always see the CN Tower from my room. Big thanks to the friendly staff at the front desk!
Sskyee13initailly out room keypad was out of battery but the staff was very friendly they assisted and provided us another room asap no wait
staff was very helpful and polite
perfect hotel away from tourist crowds
parking is additional 15$ onsite
rooms are clean and good
there is no smoking or bad smell in rooms
rooms with balcony have a view
view shows river amd part of falls
awesome hotel prices high on weekends otherwise better than big brands
hotel was a piece of mind
GGuest UserThe location was fantastic. The bath quickly warmed up, allowing me to thaw out from the cold. It was easy to get to Table Rock, Rainbow Bridge, and the fireworks display area.
PPingpingshijieThe hotel's hardware facilities are fine, but the front desk service... I hope they hire more staff with a better service mindset.
I owed just over 67 yuan for the hotel fee and gave 70, so I should have gotten more than two yuan back. I was really tired and just wanted to go back to my room to rest since it was late at night. Then this classic conversation ensued:
Her: ”There's just over one yuan left, do you want your change?”
Me: ”Yes, please.” (I just wanted to go rest quickly)
Her: ”Do you want the cash now?”
Me: ”OK.”
Her: ”Can I give it to you when you check out?”
Me: ”OK.” (I really just wanted to end the conversation)
Her: ”Can I just not give it to you? It's only a bit over one yuan.”
Me: ”OK.” (So tired, and hadn't even eaten yet)
Her: ”OK”
MMimosa QWe stayed for a night as our flight was early next morning. We picked this hotel as it was conveniently located in Terminal 3. We landed in Terminal 1 and the hotel was a stop away via airport train. The hotel was modern and clean. Beds were comfortable. We ordered room service for dinner and it arrived promptly. There’s a Starbucks next to the reception.
GGuest UserThe front desk staff are very friendly, the hotel facilities meet the requirements for tourism and leisure, and the location is excellent. There are shuttle buses at the door to various attractions in the Niagara Falls area, and it also provides direct access to the bus station connecting to downtown Toronto, making it an ideal choice for your travel itinerary.
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