Stayed here for a weekend at the Cotswolds. Great location as base for visiting surrounding villages. Nice short drive into Cheltenham city. Clean rooms, great reception and restaurant service. The same breakfast selection every day but it was good and covered the basics of an English breakfast. They were also very on it when refilling stations. Didn’t get to try any amenities this time though.
Not worth the price. The place is stunning don’t get me wrong. However, it was a bit disappointing in terms of hospitality and the cleanliness of the hotel room was a bit disgusting with a vape and used slippers under the bed with hairs in the bath upon arrival. Furthermore, no TV remote and any information of what to do in the hotel.
Breakfast was brilliant but when you weigh the price of the hotel and the hospitality, I just don’t think £300 was worth the stay. Furthermore, the spa was rammed with children and parents so the size to person ratio was a bit much. Furthermore, restaurants are always booked up and it’s difficult to get a reservation unless you want to end up in the horsebox restaurant last minute.
Bartender was rude when under pressure from the restaurant as I asked for a drinks menu, to which he pointed me to go and get the menu for it. So just ultimately a bit disappointing especially since a room is nearly half a grand.
A really well situated hotel, near to the brewery Quarter which has lots of food options for dinner or lunch. An excellent breakfast, and great coffee food was fresh and plentiful on the buffet. Staff are friendly and keen to help allowed us to store our bags when we arrived, until our rooms were ready. I was provided with a sewing kit on request request and additional tea and coffee available for our rooms. There was also a self service option at breakfast enabling guests to have breakfast to go transportable cups and bags were provided.
We stayed here for Badminton Horse trials and had a great time! The staff were very friendly and helpful from start to finish. The breakfast was nice and there was a wide range of food available. We had dinner there every night as well which was lovely. Would definitely recommend this hotel to others.
Everything was fine except for the behavior of one employee at the reception—a lady, though I don’t want to mention her name. Also, in the room, there’s only one bottle of water provided, even if there are two guests. And if we ask for another bottle, they say we have to buy it. We’re paying £87 per night just for an overnight stay, and yet there are no additional services—not even complimentary water.
This hotel is opposite the church. There is a doorway to the yard. There is a parking lot for the guests. Parking is free and suitable for self-driving.
The hotel room is quite big, it is an antique building, the upper second floor room needs to go up and down several different steps, not very friendly to our luggage lady.
The front desk is very polite, but be sure to check in between 8:00-18:00 and get off work when you arrive.
Breakfast is to choose the package on a table in advance and put it in the basket at the front desk. The next day, there is a waiter in the restaurant to bring you. At the same time, there is a simple self-service table, and you can also choose bread and juice. Simple but has the feeling of being served!
Lovely stay. Complimentary upgraded and breakfast as I am a Platinum Elite Marriott Bonvoy. Spacious room. Great Christmas deco. Staff at check in was very helpful and attentive. He welcome me as an elite member. Breakfast was ok, not excellent. Not much spread. Overall, a great stay for work.
Decent room size. Dinner took a while to arrive but tasted nice. Breakfast was alright too but didn’t have any hash-browns. Pool was not that big but did allow children over the age of eight to go into the jacuzzi. Pool closed a bit early on Saturday that last entry at 7.15pm. Hotel was overall quite clean.
From outside looked scruffy and uncared for inside was fine althoug8evening meal was
a little fragmented and confusing not helped by one of the group moving the nameplaces around
Some guests tried it on complaining their food was inadequate but in fact most of us found the food was really nice and to top it top it all we all got a substantial reduction in price. The management redeemed themselves entirely. Would I stay again, yes we would as we think it is a work in progress.
We were disappointed on arrival to find that we had been allocated a standard room, instead of the Opulent one we had booked through trip. The receptionist was very nice but wasn’t able to give us the room we booked as there wasn’t one available. She gave us a slightly better room which was ok but looked like it was ready for a refresh. We needed to call reception as there wasn’t no hair dryer in the room but there was no instructions for using the phone, when we worked it out there was then no answer! We then needed reception again later as our neighbours were playing really really loud music, again no answer. Besides this, the hotel was very nice, the restaurant was very good and reasonably priced, the pool was nice and the breakfast was good. We would stay there again but book direct.
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SSkyeDinnerDecent room size. Dinner took a while to arrive but tasted nice. Breakfast was alright too but didn’t have any hash-browns. Pool was not that big but did allow children over the age of eight to go into the jacuzzi. Pool closed a bit early on Saturday that last entry at 7.15pm. Hotel was overall quite clean.
GGuest UserGreat location. A very nice spa. The hotel room is unfortunately quite old, the shower was cold, the bed was uncomfortable and the walls are very thin making it hard to sleep.
GGuest UserStayed here for a weekend at the Cotswolds. Great location as base for visiting surrounding villages. Nice short drive into Cheltenham city. Clean rooms, great reception and restaurant service. The same breakfast selection every day but it was good and covered the basics of an English breakfast. They were also very on it when refilling stations. Didn’t get to try any amenities this time though.
GGuest UserNot worth the price. The place is stunning don’t get me wrong. However, it was a bit disappointing in terms of hospitality and the cleanliness of the hotel room was a bit disgusting with a vape and used slippers under the bed with hairs in the bath upon arrival. Furthermore, no TV remote and any information of what to do in the hotel.
Breakfast was brilliant but when you weigh the price of the hotel and the hospitality, I just don’t think £300 was worth the stay. Furthermore, the spa was rammed with children and parents so the size to person ratio was a bit much. Furthermore, restaurants are always booked up and it’s difficult to get a reservation unless you want to end up in the horsebox restaurant last minute.
Bartender was rude when under pressure from the restaurant as I asked for a drinks menu, to which he pointed me to go and get the menu for it. So just ultimately a bit disappointing especially since a room is nearly half a grand.
GGuest UserEveryone , the receptionist, the staff included very polite and helpful. I enjoyed the bar and food . The rooms are comfortable . They have a pool and spa. I just didn’t get to go It looked inviting., there are towns and parks an Uber away . There is also a small path around Hotel to take a short walk .
GGuest UserWe were disappointed on arrival to find that we had been allocated a standard room, instead of the Opulent one we had booked through trip. The receptionist was very nice but wasn’t able to give us the room we booked as there wasn’t one available. She gave us a slightly better room which was ok but looked like it was ready for a refresh. We needed to call reception as there wasn’t no hair dryer in the room but there was no instructions for using the phone, when we worked it out there was then no answer! We then needed reception again later as our neighbours were playing really really loud music, again no answer. Besides this, the hotel was very nice, the restaurant was very good and reasonably priced, the pool was nice and the breakfast was good. We would stay there again but book direct.
GGuest UserRecently, I encountered a high temperature in the UK. I specially booked an air-conditioned room according to the trip description. I found that there was no air conditioning at all. The electric fan did not have wind. The room was very hot and uncomfortable.
LLMWWA really well situated hotel, near to the brewery Quarter which has lots of food options for dinner or lunch. An excellent breakfast, and great coffee food was fresh and plentiful on the buffet. Staff are friendly and keen to help allowed us to store our bags when we arrived, until our rooms were ready. I was provided with a sewing kit on request request and additional tea and coffee available for our rooms. There was also a self service option at breakfast enabling guests to have breakfast to go transportable cups and bags were provided.
AAnonymous UserLovely stay. Complimentary upgraded and breakfast as I am a Platinum Elite Marriott Bonvoy. Spacious room. Great Christmas deco. Staff at check in was very helpful and attentive. He welcome me as an elite member. Breakfast was ok, not excellent. Not much spread. Overall, a great stay for work.
EEdward TsengThe overall experience of this hotel is very good, and the process from check-in to check-out is very smooth. The service staff is friendly and polite, the room is clean and tidy, and the facilities are complete and well-maintained. The location is convenient and the surrounding living functions are also very convenient. The overall accommodation environment is comfortable and relaxing. It is a pleasant accommodation experience and I will visit again if I have the chance in the future.
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