We were very impressed by the front of the house Zara, who engaged with us authentically and assisted with the checking-in process. She showed genuine interest in the customers and provided information appropriately.
The room was compact with all the necessities - I particularly like the space under the bed to put my open suitcase, and the ample options of mirrors.
One thing to complain about is that we could hear loud music from our room early in the morning (6.30-7am), which we suspected coming from the gym classes. Another thing is guests have to pay for parking.
The room is well equipped, the spa quite a treat after a long day of travelling. Staff is friendly and helpful in general. My room got a power outage prabably due to a tripped circuit. The hotel sent help quickly, and offered to change my room to next door, after a few failed tries of restarting the power. The stay was a bit more eventful than normal but satisfactory all in all.
Pleasant room. Only stayed for 8 hours in total, so did not use any of the hotel amenities. Decor is looking a little worn but far from outdated and dilapidated. Bedroom was a fair size and tidy. Tea/coffee supplies, bottled water, hairdryer, iron, soap/shampoo/shower gel. The only thing thing letting the stay down was the bed. The frame felt a little unstable and the mattress felt very ‘bouncy’ and cheap. I still managed to sleep ok but I have slept in much more comfortable beds at basic hotels. Overall, for the amount I paid, it was well worth the stay.
From check in to check out, our stay was perfect. All the staff we met were friendly and helpful and our room was comfortable and clean. The view from our room was beautiful. The restaurant was really nice with an excellent selection of breakfast food. The bar menu had plenty of choice and our food there was of a good quality.
My only complaint was that the reception and lounge area was cold and draught but when I queried it, I was informed that the air conditioning was faulty and on the day we checked out, is was being fixed.
I would definitely stay here again.
Stayed here for a friend's wedding this weekend! Had an apartment for the night. Was very nice and well equipped even had tea, coffee and milk in the fridge which wasn't expected as self catering. Unfortunately didn't sleep very well as bedrooms where so hot. Couldn't get any aircon to work and not sure the rooms even had it in them. Then realised in the morning the towel radiator in the ensuites left on full heat presumably by housekeeping so that didn't help along with the hot weather. Alot of noise of people walking past the apartments in the early hours too and cars reving waking us up! Used the spa facilities in the morning and they were pretty unimpressive too...not very clean and could do with a refurb. Run down and didn't feel very clean and spa like which is a shame as was looking forward to a relaxing spa.
Spacious room, comfortable bed, good value for money, good buffet breakfast, scrambled eggs, bacon, sausages, yogurts...etc. Some fruit, there could be more variety, but in summary it was good. Parking is paid.
Can’t fault a thing, really lovely place to stay with little ones. They really looked after us with special touches, including a stunning play area and bedtime milk and cookies
A repeat visit to Norton Park Spa Hotel. I really enjoy the peaceful location with beautiful grounds where you can walk through woodland or sit on a swing gazing out at the lake.
The spa is perfectly acceptable - no idea why some have left bad reviews. Great sauna and steam room, plus real ice pile and strong, cold (or hot) shower available close to these two facilities which is great extra. Pool is big enough to swim laps (not just a token effort) and there are couple of heated, tiled loungers pool side too. I treated myself to a treatment of back massage and full body exfoliation with oil application, which was absolutely wonderful. Relaxation room after the treatment was welcome touch. I have used spas across the world at top hotels and this was up there with the best.
Restaurant is really high quality, certainly above my expectations of British hotel catering. The breakfast buffet has everything you could require - although it is self-service on the tea/coffee which I'd rather have served to table - plus you can order extras for free, like poached eggs and porridge, which are then cooked to order. There are also some pay-for extras if required. Dinner was even more fantastic - have eaten there four times in two stays and cannot fault.
GGuest UserBreakfast at the weekend doesn't start until 8.00am. We were playing a Pickleball Tournament on their Acrylic tennis courts and needed to digest our food before running around! The hot items weren't all out which was irritating. Bacon, sausages and eggs were missing. As soon as the eggs arrived they were gone because everyone was queuing. If it says breakfast starts at 8.00, then it should all be available on time! Pools are great, (one specifically for children and one for adults. Sporting facility was excellent. Free parking for hotel guests.
Bedroom was very clean and had everything one needed. No air con, but fan in cupboard. Magnifying mirror, iron & board, hairdryer.
I had to stay at the hotel to continue playing my tournament, but wanted to have a last swim to ease my muscles before driving home in a terrible heatwave. They said check out had been at 11.00am and I would have to pay £10! I thought that was rather steep so declined. There was hardly anyone in the pool and a small kind gesture after paying for 2 nights would have lifted my spirits and given a better impression. The pool was also only open from 8.00am. Far too late if people want a swim before breakfast.
Dogs seem to be allowed at the hotel in the bedrooms. 4 yapping dogs in one room is a bit much. Awful for the cleaners and I put the TV on to mask the noise!
Drinks and food quite expensive. Great Indian in the village!
It was great though being able to stay at the actual venue for the tournament. Cheaper through Trip com than the Tournament offer rate!
GGuest UserThe room is well equipped, the spa quite a treat after a long day of travelling. Staff is friendly and helpful in general. My room got a power outage prabably due to a tripped circuit. The hotel sent help quickly, and offered to change my room to next door, after a few failed tries of restarting the power. The stay was a bit more eventful than normal but satisfactory all in all.
MMisisGIt was a great experience for us as a family, I have to booked 2 rooms to accommodate the family of four, everything was absolutely fantastic. Kids enjoyed the food. It was 9/10 stars for all, except that it took us so long to wait for the room that was interconnected with the other room. I was told at first that it was interconnected but then when we went in there it wasn’t. huge thanks to Ms. Nadia from the front desk who was there to help us and got everything sorted for 10 minutes.
The staff were very nice, helpful and friendly 😊 we will definitely be back again.
GGuest UserA repeat visit to Norton Park Spa Hotel. I really enjoy the peaceful location with beautiful grounds where you can walk through woodland or sit on a swing gazing out at the lake.
The spa is perfectly acceptable - no idea why some have left bad reviews. Great sauna and steam room, plus real ice pile and strong, cold (or hot) shower available close to these two facilities which is great extra. Pool is big enough to swim laps (not just a token effort) and there are couple of heated, tiled loungers pool side too. I treated myself to a treatment of back massage and full body exfoliation with oil application, which was absolutely wonderful. Relaxation room after the treatment was welcome touch. I have used spas across the world at top hotels and this was up there with the best.
Restaurant is really high quality, certainly above my expectations of British hotel catering. The breakfast buffet has everything you could require - although it is self-service on the tea/coffee which I'd rather have served to table - plus you can order extras for free, like poached eggs and porridge, which are then cooked to order. There are also some pay-for extras if required. Dinner was even more fantastic - have eaten there four times in two stays and cannot fault.
GGuest UserStayed here for a friend's wedding this weekend! Had an apartment for the night. Was very nice and well equipped even had tea, coffee and milk in the fridge which wasn't expected as self catering. Unfortunately didn't sleep very well as bedrooms where so hot. Couldn't get any aircon to work and not sure the rooms even had it in them. Then realised in the morning the towel radiator in the ensuites left on full heat presumably by housekeeping so that didn't help along with the hot weather. Alot of noise of people walking past the apartments in the early hours too and cars reving waking us up! Used the spa facilities in the morning and they were pretty unimpressive too...not very clean and could do with a refurb. Run down and didn't feel very clean and spa like which is a shame as was looking forward to a relaxing spa.
GGuest UserFrom check in to check out, our stay was perfect. All the staff we met were friendly and helpful and our room was comfortable and clean. The view from our room was beautiful. The restaurant was really nice with an excellent selection of breakfast food. The bar menu had plenty of choice and our food there was of a good quality.
My only complaint was that the reception and lounge area was cold and draught but when I queried it, I was informed that the air conditioning was faulty and on the day we checked out, is was being fixed.
I would definitely stay here again.
AAlexLKWe had a really comfortable stay at Voco Southampton. The room was spotless, the bed was great, amenities were perfect for us, breakfast was very good and the whole place felt well looked after. This is our first stay since their refit and they’ve really improved most aspects. Staff were friendly, efficient and welcoming throughout, which made check‑in and the stay itself really easy. Location was ideal for what we needed, with simple access to the port and shops.
The only thing that would have improved the experience is a more inclusive approach to parking charges. Aside from that, everything else was clean, smooth and enjoyable, and this is always our first choice when staying in Southampton. We’d very happily stay again.
MMAYCATThe room is clean and have enough space for three of us. We can see the Ageas Bowl just in front of our window. The shower is strong enough to eliminate the fatigue. Recommend.
PPatriciaSpacious room, comfortable bed, good value for money, good buffet breakfast, scrambled eggs, bacon, sausages, yogurts...etc. Some fruit, there could be more variety, but in summary it was good. Parking is paid.
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