Very friendly and helpful staff. Clean and nice 18m room.
If the shower jet could be stronger it would be nicer.
It's under renovation and it's quite noisy though from 8am.
Check in time must be after 2! I was arrived about 1.45pm! They can not provide you for early check in! Because of my flight landed around 1 PM and I'm prepared to check in first because of the location far from downtown!
Breakfast was ok! More variety of food!
Novotel Palembang is easily one of the best 5-star hotels in Palembang! Its prime central location makes it a perfect base for exploring the city, with easy access to attractions and business districts.
The spacious rooms are modern and comfortable, ensuring a relaxing stay. Food lovers will be delighted—the dining options here are delicious, offering a mix of local and international flavors.
While the price point is slightly on the higher side, the quality of service, amenities, and overall experience makes it worth every penny. Highly recommended, and I’d definitely choose Novotel again on my next trip to Palembang!
Novotel Palembang adalah salah satu hotel bintang 5 terbaik di Palembang! Lokasinya strategis di pusat kota, dekat dengan tempat wisata dan pusat bisnis.
Kamarnya luas dan nyaman, cocok untuk relaksasi. Makanannya juga lezat, dengan pilihan hidangan lokal maupun internasional.
Meski harganya sedikit premium, pelayanan dan fasilitasnya sepadan dengan kualitasnya. Sangat direkomendasikan—pasti akan menginap lagi di sini kalau ke Palembang!
Please increase the cleanliness of the room, some area already look dirty.
Check in time to be increase
There should be option for deposit with Credit Card
Breakfast was good
Staffs number need to be reviewed as it took quite long to deliver our request
We also brought a car and registered that on the receptionist but seems the system is not working properly then we kept paying
The service is very good, the cleanliness is also sufficient, only the bathroom smells a little unpleasant, the facilities are also okay. Next time I will definitely stay at this hotel again if I am in Baturaja.
This is my 2nd stay. I like Batiqa's ambience so I booked again.
Pros :
+ super good breakfast options. Main courses, local dishes (pempek/model), porridge, soup, cereal, noodle bar, egg bar, waffle, bread & cakes, salad bar, jamu & variety of drinks
+ mini gym with some good equipments for working out
+ sofa on the room
+ comfy beds with large pillows
Cons :
- the room is not soundproofed. Outside noises can be heard
- when I entered the room, there is a certain smell which I don't know where it comes from
Had a great stay at this 4 stars property. The facilities are top notch; The gym, sauna, pool, and spa were all well maintained and a highlight of the trip. The rooms are spacious and very clean, and the staff truly stands out for being friendly and attentive.
My only major concern was the bedding. The king size bed, was actually two single beds pushed together. This made the middle of the bed quite hard and uncomfortable to sleep on. Aside from the bed setup, everything else was perfect.
Great place with a strategic location. The only downside was the breakfast menu, which didn't offer many choices for a 5-star hotel. The selection was limited, more like what you'd find at a 3 or 4-star hotel.
Good food, but room towel and bed sheet/cover were not good enough.
It will be better to change the towel and bed sheet when it tore or the color change
Very Good
79 reviews
8.5/10
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JJoo01Best hotel in palembang town for vacation with children
Best experience of staycation in palembang so far, the staffs, service and fast response to accomodate the needs of ours. Thanks for the unforgetable experience IBIS Palembang
One of the best hotels to stay in Palembang. It's strategically located in the city center, nearby any amenities, public transport, and malls. We stayed during Christmas weekend, so it's quite crowded with many guests. The downside, we need to wait a little bit longer with only 2 hotel lifts during busy hours and we didn't manage to use the swimming pool. Other than that, the staff is friendly, breakfast is nice, and room is clean.
We had a pleasant stay and the breakfast was fantastic. I bought lumpia separately during my checkout and all the staff were polite & helpful. I will definitely recommend my friends and relatives to the ALTS🤩The rooftop swimming pool is clean and the view was 👍🏼 Near for karaoke 🎤 and Near for food hunting😋
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