GGuest UserThere is a stick and iron in the room. Also a bottle of water for greeting would have been nice. The kits are too thick. There are no bathing clothes in the room, only for free loan and not in oversize. It was also very cold in the room. The restaurant is very good, the breakfast was also excellent.
GGuest UserOur TV did not work. Batteries and technical service were/was not available because we checked in after 6 pm. Reported at check-out. Answer: thanks for reporting and sorry for that. However, no compensation or a cup of coffee for the inconvenience. Very disappointing. You book a room with facilities and then you want to use them. We did not make a fuss about it, it is not worth it, but it is a shame. Otherwise a great hotel!
MMohamed Sameh SolimanHotel environment was good
BUT :
1. Check in and check out timing. Four o'clock is very late for a check in. Global standard allows checking In as from 13.00 hours! Eleven o'clock is very early for checking out. Again global standard sets check out at 12.00 with possible extension to 14.00 hours.
2. The room was supposed to be ” comfort plus”. I experienced no special comfort or extra comfort for that matter. Room was standard in terms of size and equipment.
3. Reception staff allowed the ”concession” of checking out at 12.00 and went to considerable length stressing that it is a gross exception!
Not the right attitude for a service organization.
AAdaiKEKEThe hotel's location is fantastic, within walking distance to all the must-see spots, and there are plenty of great restaurants nearby. The room is spacious and very comfortable. Definitely recommend it! Plus, the breakfast is excellent.
GGuest UserTodo en orden, limpio y buenas instalaciones.
No había nadie cuando llegamos e hicimos el check-in solos con unas pantallas que tienen a la entrada. Bastante intuitivo
MMomodamowangyaThe hotel stay experience is awesome! Close to Ole, you can walk back to the room after shopping. I am too friendly to buy and buy lovers. There is a local market behind. You can visit the market in the morning and taste fresh fruits. It is full of fireworks. The rooms are spacious and clean, the bedding is soft and comfortable, the sound insulation is good, and the night sleep is not disturbed. The breakfast is rich in variety, fresh toast, fragrant coffee with Dutch cheese, and the taste is online and full. The service staff is warm and thoughtful, and the check-in and check-out are efficient. The overall price is outstanding, whether it is shopping or leisure travel, it is a great choice!
GG&AIt's a chic hotel, but to renovate.
The room looked clean and clean. The washboard was broken, but the indoor shower made a lot good. And the 2 good seats on the room was also a plus point!
Sorry for the windows with single glass, they are to be replaced!
The sauna was very small but was certainly enough, just like the pool.
Well-served breakfast.
VVelia SaragihAbsolutely perfect stay! The hotel is beautifully designed, very clean, and in a fantastic location. The beds were super comfortable and the room had everything we needed. The staff truly made the experience special so welcoming and attentive. We couldn’t have asked for more and will definitely come back!
AAnonymous UserThe hotel is in a superb location overlooking the town. All the Christmas attractions (grottos, Winter Wonderland, etc.) were within easy walking distance. It was absolutely quiet at night, both inside and outside the hotel. Breakfast was ample and very tasty. Oddly, there were no small spoons for the eggs, but that was forgivable. The room was perfectly acceptable for two nights. The only negative point I have to mention was the hair in the bathtub. This was completely out of character with the rest of the hotel's overall impression. Otherwise, I can wholeheartedly recommend the Thermae 2000 for a stay in Valkenburg.
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