GGuest UserWe are happy to have chosen this hotel to stay for 3 nights.
1. Fairly new and trendy design and facilities. Large size rooms that are clean and well equipped.
2. Excellent location to Fatima sanctuary.
3. Staff are courteous and helpful. Special mention to Ms Komal who welcomed and checked us in. She made a good impression and represented Mercure very well. The hotel must keep good staff like her and trained all to that standard.
4. Very good breakfast selection and warm dishes like eggs cooked to your order.
Highly recommended!
GGuest UserMy family and I stayed at rhis hotel in February. The staff were all very kind, had good choice of breakfast items, could relax in the evening at the bar, with comfortable armchairs and settees.
Great environment.
Easy to reach from the Shrine in Fatima
Large and clean rooms
Conveniently located. My mum is an elderly woman of 85 years old and it was easy for her to walk about.
GGuest UserThe hotel is impressive when you arrive, amidst the greenery, parking lot, and lobby with columns and beautiful flooring. Then you get to the check-in desk and notice that one of the staff chairs is completely ruined. Go up to the bar and restaurant area and notice that the beautiful lobby flooring has disappeared, completely covered in carpeting. Some of it is no longer snug, but creases make it a tripping hazard. You take the elevator to your room, and the hallways ”greet” you with a ”splendid musty smell”—carpeting everywhere, walls with almost plastic/fabric wallpaper, and the rest of it wood. The smell is very strong. You enter the room, and it's half the size of the one you booked.
You step out onto the balcony and notice that it hasn't been cleaned in a long time. I ask the front desk about the room and the state of cleaning, and they tell me they don't have rooms like the one I booked, but they offer me the option of changing rooms. I see the second one as very large but with an even more persistent ”stale” smell than the first. I see the third one as smaller than the first but with a less persistent smell. I'm keeping this one. The bed is very comfortable, but the balcony is as dirty as the first one, both on the floor and the bathroom window, the ceiling, and the walls. The bathroom window is impossible to open, the bathroom door has a broken handle, the shower splashes everywhere, the bidet faucet needs fixing, and the bathtub is ”black” (see photo). The cleaning of all the rooms is very basic. The building was built in two phases, the first in 1967. Perhaps it needs a major renovation or at least maintenance and cleaning. The breakfast is average but with little variety for a 4-star hotel. I'm adding a few photos to give you an idea. This hotel has a ”4-star” name, but...
GGuest UserImpeccable cleanliness and friendliness, always helpful. Very attentive. Cozy room. I went with my 8-year-old son who wanted to go to the gym and loved it.
GGuest UserThis was a great hotel, probably designed more for large groups and conferences. But with that being said, it was very comfortable. The breakfast was great, and the staff was very helpful.
SSofia R RamosA very charming hotel, the officials of an extreme sympathy, very lovely, worried and attentive. The cleaning was impeccable from the rooms, to the garden and the pool and jacuzzi area. The charm and glamour decoration of the grandmothers is also a pleasant atmosphere.The breakfast and restaurant are very tasty.We love the weekend.Ideal for any kind of romantic or family stay.
GGuest UserJá estive a muito tempo nesse hotel, e agora me surpreendeu pela negativas em alguns aspetos:
O spa agora só tendo direito a 1 hora por dia.
O elevador demora muito tempo.
De resto o restaurante continua com boa comida e atendimento, e o staff do hotel continua bem dispostos e educados.
GGuest UserIt was a very pleasant experience, the location of the accommodation is excellent, the equipment is relatively new and in good condition, the hospitality and the quality of the professionals was irreprensible, the food offered for breakfast is varied and excellent, the management ”Pet Friendly” is exemplary and highlighting.
Comments on the suggestion of improvements:
- bathrooms in the area of the indoor pool (inexistent), which is almost uncomfortable in winter, travels from/to accommodations versus indoor pool/sauna/turk bath are distressing;
- The rooms could have more room for customer clothes, the toilets should have towel supports in conditions, than those presented (loose vertical bamboo support “=” stair);
- The prices of the local restaurant are exaggerated (do not attract many guests)! ? ...
GGuest UserThe hotel is very comfortable and has a very spacious room and a good service ....
One negative point was not to have laminated fruit at breakfast, it had only full fruit.
I recommend that, however,!
Thank you.
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