I'm disappointed to write this review as I had been excited to stay here after reading all the others. The B&B is beautiful, with very comfortable beds, maintained to a high standard, and very quite despite a convenient, central location. However, we expected a more personal experience from a B&B, whereas this felt more like a part-time staffed hotel. For us, it was not worth the money paid. I would have provided the following feedback in person or directly, but we were not once asked during our stay, or at check out, or since, how our stay here was. This is particularly disappointing in itself. - We had an issue on arrival with payment confusion. I was rushed into paying with not even time to put shoes on to come downstairs to do so. I had no time to phone my bank or check past statements to confirm I hadn't paid. I offered to pay the next morning which was refused, and subsequently frustrating to see other groups pay the morning after their stay. If there was a reason we couldn't pay the morning after, this was not made clear and made for a bad and stressful start to the holiday having travelled for several hours to reach Bruges. - Breakfast quality varied day-by-day depending on the person serving, we weren't sure what we were meant to expect. For example, one day we had to ask the woman who was working for eggs, on another the man promptly offered eggs/champagne as we sat down. Working on consistency would be great. - The B&B is not always staffed, which is fine. However, when we checked in we were not told how to get in touch with anyone if we had an issue during these unstaffed times. Perhaps the payment issue distracted the host? This information wasn't displayed e.g. in the room or on the back of the front door. - Personal recommendations are what add to the B&B experience. Even telling us 'There's a market in the square tomorrow' would have added to this experience, or telling us 'This place is great for coffee' or 'Get to the Belfry before 10am to beat the queue'. Even just checking in and asking people at breakfast what they were planning for the day etc.These insights are invaluable and would have been a great asset from the hosts. - The day we left, the staff did not seem to know we were checking out. We had to tell them. There were two staff members there when we left, neither asked how our stay had been, they just took the key back from us and that was it. This is far below what I would expect from even a budget hotel, let alone such a highly reviewed place. I'm happy to discuss any of these directly with the B&B.
Very Good
71 Reviews