Antananarivo Avaradrano Homestays

Simply a great hotel ! They have wonderful staff with great attitude and professionalism. Im a frequent business traveler and it's the first time that a hotel staff proposed me the Radisson Reward with lots of goodies. Like at it's sister hotel the Radisson Blu, I had to teach them to make strong tea. They surely got it right afterwards 😁. Not much to improve except the internet connection and the horizontal (😂) nozzle of the bathroom soap holders.

We stayed here twice with a few days in between. Our first stay was great! The rooms are lovely, spacious and clean. The restaurant was closed but the outside bar served nice food (only 2 veggie options), though a little noisy and cold (they gave us blankets when we asked). Our second stay was awful! We had two rooms booked, but they said we only had one. We had to wait several hours in reception for this to be sorted with no apology from staff. When we came to check out, they said they hasn’t received the money from lastminute.com and asked us to pay again. I showed proof of payment, but they said they didn’t have it so wanted me to pay. I refused! They asked me to call lastminute.com to sort out the payment transfer to them. I explained that everything on my end was complete and that they could sort it out with the tour operator not me. Also on our second stay the food was terrible - the zebu fillet was completely inedible. When we told the staff they didn’t even acknowledge this problem.

Séjour de 3 jours pour une mission de travail. Cela fait 1 mois maintenant que le Radisson refuse de me rembourser la pré-autorisation de paiement (495 dollars) qu'ils ont prélevé lors de mon arrivée et dont ils m'ont assuré que cela ne serait pas débité de mon compte. Ils ont soi-disant annulé la préautorisation avant que je procède au paiement de mon séjour mais je me retrouve maintenant avec ces 495 dollars de pré-autorisation débité, en plus de mon séjour. Ces pratiques de préautorisation encaissée puis annulée sont vraiment floues. C'est du vol. C'est inacceptable et malhonnête de la part d'une grande chaîne. C'est indécent de n'avoir aucun service client pouvant/souhaitant régler ce litige. Attention, c'est déjà arrivé à d'autres clients (avis TripAdvisor). 3 day stay for a work mission. It's been a month now that the Radisson has refused to reimburse me for the pre-authorization payment ($495) that they took when I arrived and which they assured me would not be debited from my account. They supposedly canceled the pre-authorization before I payed for my stay, but now I'm left with this $495 pre-authorization charge, in addition to my stay. These practices of pre-authorization being cashed and then canceled seem really vague. This is theft. This is unacceptable and dishonest from a major chain. It is indecent to have no customer service that can/wishes to resolve this dispute. Be careful, this has already happened to other customers (TripAdvisor review)

Je me sens très mal à écrire ce commentaire parce que le staff est excellent, le ptt déjeuner très bon, le check in/out rapid et gentil, super nettoyage, mais... Le group ACCOR/ Ibis au Madagascar ne suit pas les mêmes règles de respect de l'environnement, du personnel et des commonautes comme il fait en Europe. Dans toute les chambres il y'a shampoo, gel douche et savon comme échantillon en plastique (pas les bouteilles rechargeables comme en UE). Il n'y a aucune politique du respect environmental et des communautés qui soit partagée avec les clients. Il n'y a pas l'option de ne pas faire laver les serviettes tous les jours (presque partout en Europe). Même ils te donne une bouteille plastique d'eau tous le jours (très bienvenue pour la santé mais vraiment une fabrique de plastique) quand il pourrait mettre des dispensers d'eau à chaque étage, à côté de l'ascenseur, avec vente de bouteilles pas en plastique à la réception (mieux si produit par une de commonautes autour de l'hôtel et marqués 'je respect la nature du Madagascar”. Je pourrai ajouter bcp des conseils pratiques qui sont déjà là normalité presque partout, ou il y a une conscience basique de l'importance de respecter notre planète, mais ils ne sont pas pour IBIS, dans un paradis pour la nature, la biodiversité et les commonautes indigènes comme le Madagascar. Et je n'entre pas à parler du gaspillage de nourriture, même quand il y a poverté extrême et famine au Madagascar. Sí tu penses que la beauté de la nature du Madagascar est à préserver et protéger, comme la qualité de la vie des ses enfants, donc tu devra repenser la choix du IBIS Antananarive.

I have stayed ２ times so far. Although it is an old hotel, the location is good and you can be satisfied with the hotel services such as breakfast, sports gym and spa. However, at midnight, the hotel staff had invaded with the key. At 2:30 midnight from August 19th to 20th, 2023, a male hotel staff used the key to enter the room with a woman. When I yelled, they hurried out, and for a while they were quarreling in the hallway, and then the staff called, ”I'm sorry I opened it because I thought it was an empty room.” The next day I went to the front desk to complain, but it was not reported and it seemed to be erased among the staff. So far there is no official apology from the hotel. Those who stay should put chairs or suitcases in front of the door and be careful not to physically open the door. I have stayed here twice now. Although it is an older hotel, hotel services such as breakfast, gym, and spa are satisfactory. However, one time, the hotel staff used a duplicate key late at night to gain entry. On August 19-20, 2023, a male hotel staff member entered the room with a female using a duplicate key at 2:30 a.m. When I yelled at them, they left in a hurry and argued in the hallway for a while. Later, I received a phone call and stuff saying, ”I thought it was an empty room and opened it, I'm sorry.” The next day, Sunday morning I went to the front desk to complain, but it was not reported to reception and seemed to have been hushed among the staff. So far, there has been no formal apology from the hotel. Those who are staying at the hotel should be vigilant to make sure that the door cannot be physically opened by placing a chair or suitcase in front of the door.

The breakfast is good, the location is very good, very close to the factory, driving only 10 minutes. When you go, you will meet National Day and watch the best place for fireworks show!