Silver Spring Homestays

very good place

This is a long time coming. I stayed at the hotel in January just for one night. I’d stayed there before but it appeared to not be on record. But anyway, I was checked in by Ethiopia and she was explaining the hotel and I mentioned I’d stayed before. Love the hotel which is why I go back. Shortly after getting to my room I get a knock at the door. Low and behold it’s Ethiopia with a “welcome” bag with all these nutritious snacks. LOL! I was shocked and pleasantly surprised. That was AMAZING customer service!!! So again, kudos to Ethiopia!!

I stayed at this hotel in Silver Springs on Colesville Rd in March 2023. Both nights of my stay, I was not able to sleep because of the group next door. The second night, I called downstairs twice, after I was not able to sleep because the group next door kept banging on my door, yelling on the floor, and partying. Both times, I was told that even though the hotel has a policy stated on all floors that the hotel was quiet as a mandate from 11pm-7am, there was nothing they could do. I’m not a particularly light sleeper either. This led to me not being able to sleep all night both nights, it ruined my stay, and it is simply not acceptable to run a hotel where management denies guests the basic right to sleep in the hotel because they can't manage other guests. When I went downstairs in the morning to follow up, the person at the front desk seemed confused and told me that the standard response is to send security to manage the group. This was never offered, nor what the person at the front desk did. I find all of this unacceptable. I was staying there for a conference and I was not able to do the work I should have reasonably expected to be able to do because I was exhausted from travel and unable to rest. I think the very basic function of a hotel and the reason people stay at hotels is that they expect to be able to sleep in the room that they have been assigned. If you can't provide that, then I don't know why you offer people rooms at a price.

We’ve been a loyal fan of Marriott for years, frequently recommending their services to friends and family. However, a recent experience has left us profoundly disappointed and questioning our loyalty to a brand we once held in high regard. During our recent stay at the Marriott Courtyard Silver Spring Downtown, we encountered a problem that no customer should ever have to face: bed bugs. It was a shock to find ourselves in this situation, as we had always associated the Marriott with quality and reliability. Our frustration with the presence of bed bugs was only surpassed by our dismay at the customer service we received. When reporting the issue to hotel staff, we expected prompt action and a compassionate response. Instead, what we encountered was indifference and a lack of urgency. The hotel's management seemed more interested in downplaying the issue than in addressing it effectively. They failed to provide anything beyond a refund. No mention of compensation for having to completely change our accommodations last minute. The lack of empathy from a company we had previously regarded so highly was deeply disheartening. Our long-standing positive attitude towards the Marriott has been tarnished by this experience. It's not just the presence of bed bugs that troubles us; it's the way the situation was handled. We had expected better from a brand that had earned my trust over the years. We sincerely hope that the Marriott takes this feedback to heart and reevaluates its commitment to customer satisfaction and safety. In the meantime, our loyalty remains shaken, and we are cautious about recommending or patronizing their services in the future.

We read the reviews and booked this trip with reward points so it's hard to complain. Just wanted to spend the night after a concert at the Silver Spring Fillmore. Room was listed as non-smoking King Size bed. Bed was about 1/2 size of a King (cramped for two people). Strong smell of cigarette smoke in the bathroom. Noise/conversations all night long and someone banging on the door shouting ”wake up! in the middle of the night. Property/grounds are aging and run down. People seemed to be living full time on the property. watching us as we got out of the car left us feeling uncomfortable. The location was good for walking to the downtown area with restaraunts and breweries along the way. We would not recommend this property to friends or anyone asking.

Pretty nice experience. Huge selection for complimentary breakfast. Rooms were clean. I left some belongings behind and they held it for me so I was able to retrieve them quickly.

The room on the first floor of the hotel is facing the parking lot. Don't step on the pit when you check in.

Business and leisure travelers alike will feel at home during their stay at the newly renovated Residence Inn Silver Spring. Our extended-stay, pet-friendly hotel in Silver Spring MD provides easy access to The Fillmore Silver Spring, The Music Center At The Strathmore, Holy Cross Hospital, the FDA White Oak Campus, The University of Maryland, army research at Adelphi Laboratory Center and the town of Kensington. After a fulfilling day, retreat to your spacious suite with a full kitchen, free Wi-Fi and a workstation. Wake up refreshed and start the day at our free breakfast, serving both healthy and hearty favorites. Stay active by exercising at our fitness center or taking a swim in our outdoor seasonal pool. If you will be hosting a small business meeting or social gathering during your stay, reserve our flexible event space and let your attendees know about our complimentary onsite parking and special group rates. You will enjoy a comfortable experience during your stay at Residence Inn Silver Spring.