I came back for the second time during the New Year. This time I stayed for a long time. I continued to have two rooms. When I checked in, the front desk lady gave me a room and sent a breakfast for one person. I felt very good. Every day there is a turndown, there are new welcome fruits, all aspects are satisfied, the room is fine. Calling ice at night can also satisfy itself. I didn't expect to be home on the last night.
It was also the restaurant that called ice cubes after closing, sent a box of ice cubes, when I drank that night, I saw a lot of scum and felt that the ice cubes were not clean. I was thinking about whether it was the tap water frozen ice cubes, but I didn't expect to see the cockroaches in it after I got up the next day! ! I called the front desk and no one came to deal with it. After the service center opened, the person came and took the box and said sorry. I may have climbed in. However, the cockroach was frozen in the ice. How could I climb in? It is obviously always in the ice water. The cleaning service staff thought I found the cockroach in the ice container, so calmly brought the pesticide? ? I asked the question mark face at the time. I often appeared in the room? ? Until I went out, no one really solved it. After I went to the front desk to give feedback, a manager called me and said that I brought something to comfort me. After I went back, I kept apologizing and said that I would punish the responsible employees. I didn't know why such a problem occurred. I always smiled and hoped that I could accept an apology. To be honest, I am not satisfied with this series of words and the so-called ”mentor” that day appeared in the ice to deduct the salary of the employee to make me a room promotion. I am not comfortable and sincere in normal conversation. This pot of ice is not as simple as climbing in. I suspect that there are so many white flesh-colored scum in it. I think this is dirty and disgusting than the water of the rag. Finally, I said no other. I will upgrade to the suite. After all, I have to stay for the last night and I don’t want to change rooms. Tossing to check what or other disgusting is disgusting, what can you do? In Beijing, this is really over. The room was upgraded not so smooth. I communicated for a long time. I saw the room twice. I went to the smart room and then the suite. I finally changed it. Half a month after the fact, it’s still not awkward. In fact, this situation can’t evaluate the hotel’s good or bad. After all, the stay experience has been good. Can you say that the surface is good. Whether the service is really online? Whether the sheets are really washed and disinfected every day. Whether the cup is really clean? The cloth is cleaned. Is the toilet cleaned and disinfected? Everything has to be asked.
Outstanding
782 Reviews