The hotel is located very close to Tahrir Square, the Egyptian Museum, and a few other old downtown highlights. While the outside of the building looks slightly dilapidated--clearly beyond the control of the hotel--the entrance to the hotel and the interior is nicely done and inviting. Staff are very kind, helpful, and welcoming. The rooms are spacious and have the essentials. In the dining area, complementary tea and water are on offer throughout the day. A few drawbacks: the street noise is very clearly heard from within the rooms (windows are not double paned), and Cairenes LOVE to honk for any and all reasons so you'll still feel very in touch with street life even within the hotel. Breakfast is rather mediocre: expect toast, hard boiled eggs, some jam, and a small cup of yoghurt, accompanied by tea or nescafe. The bedsheets are in serious need of updating (they are extremely rough and scratchy, making sleeping difficult). The bathrooms are an afterthought - just a corner in the room cordoned off by half-frosted glass, so it is recommended that you are very comfortable sharing all bodily functions with whomever you share the room. Despite a clear 'no smoking' sign at the front desk, staff still smoke in common areas (entry, dining area). We stayed in the room at the far end of the hallway (there are only six rooms) and could smell the smoke very clearly from inside our room with the door shut. When I went to pay for our room at checkout, one staff member sat directly in front of me smoking. I called him out on it, pointing at the 'no smoking' sign right in front of us, and he apologised profusely and moved away with his cigarette. I am 100% confident he resumed smoking inside as soon as we left. Some of the basics aren't looked after: the room we were given had no pillowcases on three of our four pillows, and only one towel. The rest of the linens were out at the cleaners, and since there was only one person on staff, we had to stand in for the staff at the front desk so they could run out and pick up the clean linen. Rooms don't come with soap, but we were given a bottle of liquid soap when we asked. Early checkin is USD 25 on top of the regular room charge. The staff offered to arrange a car back to the airport on our departure, quoting a price double of what we paid to get from the airport to the hotel in the first place. It is recommended to just take an Uber instead (EGP 100-125, depending on traffic and time of day). Overall, it's not a bad hotel, and the staff's kindness goes a long way to compensate for the weaknesses noted above.
Excellent
73 Reviews