The hotel staff provided excellent service, even offering a hand-drawn map for reference. The location is incredibly convenient; whether you're coming from Gotemba Premium Outlets or taking a bus to Tokyo, you can board right at the hotel entrance.
We were lucky enough to have a view of Mount Fuji from our room, which my friends absolutely loved for taking photos.
The front desk staff spoke good English, so communication was seamless.
The 150 JPY per person hot spring bath was an amazing value! On a weekday evening, it wasn't crowded at all, and it even had an outdoor bath. I imagine it would be absolutely beautiful if it were snowing.
We booked a room with a balcony and could see Mount Fuji right from there (picture 1). Both breakfast and dinner at the hotel were excellent. There are two hot springs. The 'Mantenboshi' on the first basement floor has both indoor and outdoor onsen. The 'Tenbodai' on the second floor is outdoor-only and offers panoramic views of Lake Yamanaka, which is especially delightful when it's not crowded. The hotel is located on a hill, and since we drove, it was convenient to go down to explore the lake. If you don't have a car, you might want to consider your options carefully. Swan Lake Beach is just down the hill.
・I think it would be better if they were a little more welcoming and didn't get hung up on appearances.
・The hot water kettle has a Japanese setting, so a foreign tourist who was having trouble using it spoke to me in English and explained how to use it.
・The parking lot should be made a little easier to understand and use.
・I'm glad that my family liked the Japanese-style room, and my child said, ”I want to go to the shrine room again.”
We were given a room on the third floor, which was quite disappointing. It felt like sending an email beforehand requesting a higher floor was pointless. I specifically booked this place after seeing beautiful photos of Mount Fuji taken from higher floors by other guests. Yet, both of our rooms ended up on the third floor. The twin room had a slightly better, though still off-center, view compared to the single. You might want to check if this is the kind of Mount Fuji view you're hoping for; you can't see it from the bed, only from the balcony or right by the door.
Location-wise, the hotel offers a shuttle service to Kawaguchiko Station, which is convenient for getting to Yamanakako and Kawaguchiko by bus. However, the shuttle has limited operating hours and infrequent service.
Had a very wonderful stay here , lucky day with a rather clear view of mt Fuji right at our balcony . Onsen on the rooftop had a very clear and nice view too . Food and the service is very well taken care of , unload all our luggage and valet my car . 3 of the staffs even send us right to our room and they do it out of professionalism because they refuse to accept the tips I offer them .
Highly recommend 🙏🏼
The hotel's location is excellent, though the room was a bit small. Luckily, we used the large public bath, which had soaking tubs and an outdoor onsen. We could even see Mount Fuji from our room! The complimentary breakfast was decent, but a group of noisy Korean ladies were a bit disruptive. The dinner, however, was amazing: roasted beef, two or three types of fish, seafood paella, and curry – it far exceeded my expectations. I had read reviews saying dinner was very simple, but my actual experience was completely the opposite; it was incredibly rich and varied. Transportation was also convenient. We walked along Lake Kawaguchiko from the station when we arrived, taking many beautiful photos, though it was a shame the cherry blossoms hadn't bloomed yet. In the evening, we took a bus to Oishi Park to see Mount Fuji at dusk. When we left, we arranged for the hotel's shuttle service, and it only took five or six minutes to reach the station. I've actually visited Mount Fuji many times, mostly in summer and autumn, but I've never seen it so clearly from its base as I did this time. Absolutely delightful!
The hotel is clean, the location to get to the hotel is very cool, the bends are great, the service from the hotel staff is also good and friendly, the Onsen is also good ☺️
Resort in Fuyo is located very conveniently and if you get the Mount Fuji view like my room, you’ll wake up with the amazing view! Down side is the lobby and walk way in general smells like cigarettes…
Highly recommended.
Clean facilities with two public onsens and an amazing few of Mt. Fuji. If you do not end up with a mountain view room do not be too concerned- there is an observation deck up stairs.
Private onsens are available for rental.
Great service and a relaxing environment, if you find yourself in the area I suggest a 2 night stay at minimum- I had only booked one night and it felt insufficient to fully immerse oneself in the relaxing atmosphere.
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CCongcongThe hotel's location is excellent, though the room was a bit small. Luckily, we used the large public bath, which had soaking tubs and an outdoor onsen. We could even see Mount Fuji from our room! The complimentary breakfast was decent, but a group of noisy Korean ladies were a bit disruptive. The dinner, however, was amazing: roasted beef, two or three types of fish, seafood paella, and curry – it far exceeded my expectations. I had read reviews saying dinner was very simple, but my actual experience was completely the opposite; it was incredibly rich and varied. Transportation was also convenient. We walked along Lake Kawaguchiko from the station when we arrived, taking many beautiful photos, though it was a shame the cherry blossoms hadn't bloomed yet. In the evening, we took a bus to Oishi Park to see Mount Fuji at dusk. When we left, we arranged for the hotel's shuttle service, and it only took five or six minutes to reach the station. I've actually visited Mount Fuji many times, mostly in summer and autumn, but I've never seen it so clearly from its base as I did this time. Absolutely delightful!
MmoonfoxsoupWe booked a room with a balcony and could see Mount Fuji right from there (picture 1). Both breakfast and dinner at the hotel were excellent. There are two hot springs. The 'Mantenboshi' on the first basement floor has both indoor and outdoor onsen. The 'Tenbodai' on the second floor is outdoor-only and offers panoramic views of Lake Yamanaka, which is especially delightful when it's not crowded. The hotel is located on a hill, and since we drove, it was convenient to go down to explore the lake. If you don't have a car, you might want to consider your options carefully. Swan Lake Beach is just down the hill.
KKanoksri K.The room is a comfortable size and offers a lovely view of Mount Fuji from the corner. It is clean and well equipped, with individual air-conditioning in the room. All the staff are friendly and provide excellent service. The hotel also has onsen facilities, including separate male and female as well as private onsen. Parking is available, located a short distance from the hotel.
GGuest UserThe hotel's location is excellent, just a short walk to Lake Kawaguchiko. We chose a room with windows, and the hotel gave us a corner room, so the front window offered a perfect view of Lake Kawaguchiko, and the side window overlooked Mount Fuji. The hotel also has free hot spring baths, which was a nice bonus. We also booked breakfast and dinner, and they were quite good!
GGuest UserHighly recommended.
Clean facilities with two public onsens and an amazing few of Mt. Fuji. If you do not end up with a mountain view room do not be too concerned- there is an observation deck up stairs.
Private onsens are available for rental.
Great service and a relaxing environment, if you find yourself in the area I suggest a 2 night stay at minimum- I had only booked one night and it felt insufficient to fully immerse oneself in the relaxing atmosphere.
SStrychnineTeaThe hotel was awesome. We missed a bus to Kawaguchiko and called the hotel to ask if we could check in after 7 pm, and they had no problems with it, which we're really grateful for. The room was big and had a great view of lake Kawaguchi. We also extremely enjoyed onsen, it was a relaxing experience after a long day of walking. There are vending machines where you can buy snacks and drinks and a coffee machine that you can use for free.
GGuest UserStayed 3days2nights with breakfast and dinner, extremely enjoyable stay with hotel new century. I would highly recommend staying here.
1. Friendly staff welcoming us, fluent English explanation
2. take a free shuttle bus to Kawaguchiko station.
3. Before leaving, the staff was proactive to take photos in front of the Fuji mountain view And we received 4pcs of postcards when checking out time.
4. I like the onsen in high view during night time, and also lower the floor onsen in the morning with a mountain view of Fuji.
5. Food delicious 🤤 morning/dinner meal also can add rice. 4 selection of dinner meal.
6. Walked right side to the bridge in the morning for sunrise, amazing took lots of nice photos! Quite a lot of people are waiting for sunrise as well 🌄
前一天晚上才订巴士票,seibu bus ikebukuro上巴士。回也是前一天晚上订回程巴士票,从河口湖到新宿南口。We took the bus and Reached Kawaguchiko station, walked to the bus station no.10 and luckily met up shuttle hotel bus of the new century hotel. We just checked in, dropped our luggage, walked to a nearby restaurant having a lunch meal set. then walked to a nearby cable car with a 10% discount from the hotel.
During night time, the information counter closed, we took a nearby red color bus station to go back from kawaguchiko eki station back to the hotel. If Walking.. need 20min+..
Overall, a happy stay during my honeymoon trip! Hopefully I will stay in the hotel again! Appreciated for the people we met, sweet memories trip..
AAhdrew16Had a very wonderful stay here , lucky day with a rather clear view of mt Fuji right at our balcony . Onsen on the rooftop had a very clear and nice view too . Food and the service is very well taken care of , unload all our luggage and valet my car . 3 of the staffs even send us right to our room and they do it out of professionalism because they refuse to accept the tips I offer them .
Highly recommend 🙏🏼
PPurpleblessReceptionist is very friendly, helping us and explaining in details for the amenities in the hotel. We stayed 3 days 2 nights in the hotel, on the second day onsen is under maintenance and great that hotel arrange to send us to another onsen area for complimentary onsen experience. View from the level 4 breakfast area is stunning Mount Fuji view, please don’t miss booking breakfast of the hotel. There’re plenty of restaurants in the hotel, and even at the onsen place. Room is pretty good because tea table and chairs are in the room taking up the space. You’ll enjoy your stay in the hotel, at least we enjoyed.
RRomain DannaWe had a wonderful stay at Grand Mercure Yatsugatake as a family traveling with a baby. The hotel is surrounded by nature, with beautiful views of the mountains, which immediately creates a calm and relaxing atmosphere — perfect for families who want to slow down and breathe.
The hotel is very family-friendly. Traveling with a baby can be stressful, but the staff made us feel welcome and comfortable from the moment we arrived. Everyone was kind, patient, and attentive, which really made a difference for us as parents.
The room was spacious, clean, and quiet, with enough space to comfortably stay with a baby. We especially appreciated the peaceful environment at night, which allowed our baby (and us!) to rest well.
The facilities were also well suited for families. The common areas are easy to navigate with a stroller, and the overall layout of the hotel feels relaxed and not overwhelming. The natural surroundings add a special charm and make the stay feel refreshing and rejuvenating.
Overall, Grand Mercure Yatsugatake is an excellent choice for families with babies who are looking for comfort, tranquility, and good service in a beautiful natural setting. We would definitely consider coming back and recommend it to other families traveling with young children.
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