The hotel staff provided excellent service, even offering a hand-drawn map for reference. The location is incredibly convenient; whether you're coming from Gotemba Premium Outlets or taking a bus to Tokyo, you can board right at the hotel entrance.
We were lucky enough to have a view of Mount Fuji from our room, which my friends absolutely loved for taking photos.
The front desk staff spoke good English, so communication was seamless.
The 150 JPY per person hot spring bath was an amazing value! On a weekday evening, it wasn't crowded at all, and it even had an outdoor bath. I imagine it would be absolutely beautiful if it were snowing.
The shuttle service ryokan provides after 1430 comes very handy especially with luggages and kids standing in the cold. Saves the hassle of taking the red bus line.
Every room has a view of fuji-san which is just amazing. U can catch the breathtaking sunrise and sunset view right in the room.
Food is perhaps the other major highlight of staying at ryokans, and the food at Fuji Ginkei are mostly hits. The kaiseki dinner is so satisfying even though they are serving in small portions. And they tasted amazing. The ryokan also included small snacks for guests to enjoy in room with sencha.
They even put together a small celebration platter for us! Highly recommended. 🙌🏻
An absolutely wonderful stay! It was the perfect cozy companion for my solo trip to Mount Fuji.
The location is super convenient. I took a bus from Kawaguchiko, and it was just a five-minute walk from the bus stop. Getting to the lake is also just a few minutes on foot.
The service was outstanding! One of the ladies working there was incredibly attentive and caring. She even gave me a small gift and thoughtfully arranged for my e-bike to be charged, which made my 15km bike ride around the lake possible.
The room was very spacious, with a small coffee table perfect for enjoying the mountain view, and another small table for eating snacks and catching up on shows. The two futons were very comfortable and offered plenty of space. The hot spring bath on the first floor was clean and relaxing. The room photos I took truly show how close it is to Mount Fuji.
Breakfast isn't provided, but you can buy food at a convenience store and prepare it yourself in the dining area.
I will definitely come back next time! It's a great value for money choice.
We like the traditional Japanese room experience. The bed is very comfortable.
The indoor onsen is okay. The outdoor onsen condition is not very nice and quite small.
Their restaurant serves breakfast and dinner. We enjoyed the food a lot. Definitely to book a night with set dinner. Very friendly staffs.
We rent the one with huge window. The location is stunning .you can see fuji from the window room and the breakfadt buiding.
You can take shuttle bus from Shinjugu station to HightQ land and walk 1 minute to the hotel !!
There have some few resteran at first floor .
Room very clean and the breakfast is yummy!!!
I'll come this hotel again next time for sure.
The location is easy for travellers with cars. Otherwise shuttle bus to town is not available all the time. Breakfast is good, dinner not so much. Wet and foggy during our star so couldn’t see much views. Staff don’t speak much English which makes the stay not pleasant. Hotel facility is great, and clean, nice resort when you have car and speak Japanese.
A very lovely hotel that is a heaven for kids.
They have all the necessities you might need for babies to preschooler. Great staff, all friendly and helpful and really great amenities. Located in a peaceful lovely town with very kind and friendly locals.
Only gripe is that the soundproofing of the rooms are non existent! We could hear the entire conversation of the guest next door.
90% local Japanese guests but surprisingly they are not the usual polite and considerate guests. They allow their kids to run and scream down the hallways outside the rooms as early as 6am and late as 11pm, the adults themselves are talking loudly too. So, if you're a light sleeper who goes to bed early, this hotel is not for you.
While the facilities are a bit dated, the service is impeccable – attentive yet discreet. Public transport access isn't very convenient, but the location itself is absolutely superb. It's an ideal choice for self-drivers or those on a private tour, offering unbeatable value for money. Watching Mount Fuji from the room's balcony, from sunrise to moonrise, was a truly unforgettable experience!
I recently stayed at this hotel and had an exceptional experience that I am eager to share!
From the moment I arrived, the service was outstanding. The staff greeted me with warm smiles and went above and beyond to ensure that every aspect of my stay was comfortable. They were attentive, friendly, and always willing to help with any requests.
The meals were truly a highlight of my visit. Each dish was beautifully presented and bursting with flavor. Dining at the hotel was not just a meal; it was a delightful culinary experience that I looked forward to every day.
The (onsen) facilities were equally impressive. The tranquil atmosphere and stunning views enhanced the overall experience, making it the perfect retreat to relax and unwind.
Overall, I highly recommend 富士河口湖温泉鄉.湖南荘Hotel to anyone looking for a luxurious and relaxing getaway. I can’t wait to return!
I stayed here on a solo trip. To be honest, I didn't have high expectations beforehand. Since it was a weekday, there weren't many people, so I was able to relax and enjoy the large public bath and sauna. Before my bath, I had curry and boiled dumplings at the restaurant on the second floor. I still felt a bit hungry after my bath, so I went to an izakaya on the second floor. The portions were good and tasty for the price, and they're open until midnight, so I had the luxurious experience of eating and drinking to my heart's content and then going straight to bed in my room. It's a facility I'd definitely like to return to.
Very Good
35 reviews
8.6/10
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9.3/10
Great
GGuest UserThe location is easy for travellers with cars. Otherwise shuttle bus to town is not available all the time. Breakfast is good, dinner not so much. Wet and foggy during our star so couldn’t see much views. Staff don’t speak much English which makes the stay not pleasant. Hotel facility is great, and clean, nice resort when you have car and speak Japanese.
SShanghaiqianqianThis hotel might be the best value for money by the lake. It's directly facing Lake Kawaguchiko, and Mount Fuji is right to the left, so you can enjoy beautiful views without even leaving the hotel. The breakfast buffet is incredibly rich and the hotel service is excellent. Highly recommended!
SStephaniezdpThe room is a Japanese-style tatami, and there's a hot spring right on the first floor, located by Lake Kawaguchiko. Dining at night can be a bit of a hassle; if you don't want to eat at the hotel, you'll need to walk about ten minutes to an izakaya. Be sure to check the bus schedule at the entrance beforehand, otherwise, it's nearly a 20-minute walk to Kawaguchiko Station. There are buses to the outlet mall at 9:10 AM and 10:10 AM, but on popular days, it's advisable to buy tickets in advance as there might not be seats available if you buy on the spot. On-site purchases require a credit card or cash; Alipay and WeChat are not accepted. I imagine Lake Kawaguchiko would be beautiful during cherry blossom season, but in winter, I personally prefer staying at Lake Yamanakako for the beautiful lakeside cycling.
__WeChat42915****The hotel service was excellent. They had a private car pick us up from the station and also dropped us off when we checked out. After checking in, both dinner and breakfast were meticulously arranged, and the onsen was very comfortable. My only minor regret is that check-out is quite early at 10 AM, which doesn't leave enough time for another dip in the onsen after breakfast. On the bright side, our room on the 3rd floor offered a view of Mount Fuji.
Ttravel12🏨 the ryokan turned out to be much more beautiful than i expected from what i've seen on the pictures here
🗺️ the location is great, and even though we didn't get the room with the lake view, the view was still amazing. there's also a konbini and a few cafés right next to the ryokan, so it was very convenient
🕴️the staff was kind, it was easy to communicate in english
🧖♀️ didn't attend the onsen myself, but my friends told me they liked it
⭐️ taking one star off cause the shower-head was a bit broken and the room wasn't clean enough to my taste
ZZac ZhangThis is the BEST Japanese hotel I've ever stayed, best facilities and Services, with Mt Fuji view right in your room. We've requested to stay in room 442, which has the best view of Mt. Fuji from the Onsen in your room
LLina WHRoom is very spacious. I love the fact that they are very thoughful of my requests for the rooms. We had nice walks every morning around the Lake. Very strategically located near Family mart, a cafe n near location for cycles. We did not take breakfast but there plenty of options.. Lovely sunrise view from my room located at 3rd floor! Love it!
LLanshanzhijiaThe service was absolutely amazing! My only slight embarrassment was having the lovely elderly couple serving us and carrying our luggage – it felt a bit awkward for younger folks like us to just stand by and watch.
The hotel's pick-up and drop-off service was incredibly convenient. We arrived at Fujisan Kawaguchiko Station at 8 PM, used the free internet call from our Trip.com order to contact the hotel for a pick-up, and waited at bus stop #10. They even reminded us to buy some food beforehand, then call the bus, which arrived in just five minutes.
The hotel has two hot springs ♨️, and experiencing one of them was wonderfully relaxing.
We stayed in a mountain-view room. At 4:30 AM, I couldn't wait to open the curtains to see if Mount Fuji was visible, but unfortunately, it was shrouded in mist. I went downstairs and asked the staff, who said we'd be able to see it in 20 minutes. And sure enough, Mount Fuji didn't disappoint on this trip! I even met a Thai tourist who had stayed three nights, and this was their first time seeing the full view of Mount Fuji.
After check-out, the hotel's shuttle bus took us directly to our first sightseeing spot, which was very convenient. They also told us to call the hotel 40 minutes before we left, and they would deliver our luggage back to Kawaguchiko bus station. Truly thoughtful!
AAuroraBorealisMiracleThe hotel deserves an excellent mark.
The hotel is situated just a 10-minute walk from the main train and bus station. Besides this, the hotel offers a free transfer service (check the schedule first), which is also very nice. The hotel looks very clean and fresh. If you are lucky enough, you'll get a nice view of Mt. Fuji just from your room window.
What I liked the most is the Japanese spa, which is included in the accommodation package. It has different types of warm pools, including several outside the building. Please observe the admittance rules before going to the spa (e.g., no tattoos, etc.).
The room was quite spacious, with everything you need for a comfortable stay.
Additionally, I would like to point out the catering. The dinner was tremendous—a really vast and versatile selection of different foods, starting from sashimi and other seafood to various types of meat, along with high-quality alcohol.
My stay at this hotel was really great. I definitely recommend this hotel.
WWhere To Go TodayThe shuttle service ryokan provides after 1430 comes very handy especially with luggages and kids standing in the cold. Saves the hassle of taking the red bus line.
Every room has a view of fuji-san which is just amazing. U can catch the breathtaking sunrise and sunset view right in the room.
Food is perhaps the other major highlight of staying at ryokans, and the food at Fuji Ginkei are mostly hits. The kaiseki dinner is so satisfying even though they are serving in small portions. And they tasted amazing. The ryokan also included small snacks for guests to enjoy in room with sencha.
They even put together a small celebration platter for us! Highly recommended. 🙌🏻
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