Hot spring Hotels in Surat Thani Province, Thailand

It was decent experience staying there with family. Main focus of the villa was large pool which was excellent though not as private as we thought. Views were amazing from room and pool though partially obstructed by other villas. Drawbacks were mediocre food options but overall decent stay for the price point of view

Overall the hotel was nice but in several point not what we expected: We booked a „villa with sea view“. There was no sea view at the villa that was assigned to us. You couldn’t see the sea neither from within the villa nor from the pool nor from the sun beds nor from the outside bath tub. The only way to see a glimpse of the sea was to stand up on a certain spot on the terrace. That’s not what we expected from a room advertised as „with sea view“ and the (trip.com) booking page also suggested otherwise. When we complained, we got assigned another villa where we could see the sea partly. Thank you for that. However, the manager told us that the photos from the booking page were in fact another villa. But it's not my responsibility to make sure that the photos and pictures provided on booking pages are correct. The hotel has to take care of that! This holds also true for the next issue: The gym was closed due to renovation. In the booking process, they advertised a huge fitness center with lots of machines. Now it’s shut down and we did not get any information about this. The „mini gym“, which does not even have at least one multi exercise machine, is nothing but a bad joke and no replacement at all for a proper gym! Again the staff told us they would inform about this on their website. When I checked that, I still found the photos of the large gym on their own website. It was just called ”mini gym”. But how am I supposed to know what they mean by that and that the provided photos are no longer correct??

It was decent experience staying there with family. Main focus of the villa was large pool which was excellent though not as private as we thought. Views were amazing from room and pool though partially obstructed by other villas. Drawbacks were mediocre food options but overall decent stay for the price point of view

Overall the hotel was nice but in several point not what we expected: We booked a „villa with sea view“. There was no sea view at the villa that was assigned to us. You couldn’t see the sea neither from within the villa nor from the pool nor from the sun beds nor from the outside bath tub. The only way to see a glimpse of the sea was to stand up on a certain spot on the terrace. That’s not what we expected from a room advertised as „with sea view“ and the (trip.com) booking page also suggested otherwise. When we complained, we got assigned another villa where we could see the sea partly. Thank you for that. However, the manager told us that the photos from the booking page were in fact another villa. But it's not my responsibility to make sure that the photos and pictures provided on booking pages are correct. The hotel has to take care of that! This holds also true for the next issue: The gym was closed due to renovation. In the booking process, they advertised a huge fitness center with lots of machines. Now it’s shut down and we did not get any information about this. The „mini gym“, which does not even have at least one multi exercise machine, is nothing but a bad joke and no replacement at all for a proper gym! Again the staff told us they would inform about this on their website. When I checked that, I still found the photos of the large gym on their own website. It was just called ”mini gym”. But how am I supposed to know what they mean by that and that the provided photos are no longer correct??

Overall the hotel was nice but in several point not what we expected: We booked a „villa with sea view“. There was no sea view at the villa that was assigned to us. You couldn’t see the sea neither from within the villa nor from the pool nor from the sun beds nor from the outside bath tub. The only way to see a glimpse of the sea was to stand up on a certain spot on the terrace. That’s not what we expected from a room advertised as „with sea view“ and the (trip.com) booking page also suggested otherwise. When we complained, we got assigned another villa where we could see the sea partly. Thank you for that. However, the manager told us that the photos from the booking page were in fact another villa. But it's not my responsibility to make sure that the photos and pictures provided on booking pages are correct. The hotel has to take care of that! This holds also true for the next issue: The gym was closed due to renovation. In the booking process, they advertised a huge fitness center with lots of machines. Now it’s shut down and we did not get any information about this. The „mini gym“, which does not even have at least one multi exercise machine, is nothing but a bad joke and no replacement at all for a proper gym! Again the staff told us they would inform about this on their website. When I checked that, I still found the photos of the large gym on their own website. It was just called ”mini gym”. But how am I supposed to know what they mean by that and that the provided photos are no longer correct??