Hotels in Streeterville, Chicago

The Chicago Hotel Collection Magnificent Mile The cleaning rules and service is by far the worst hotel I’ve ever stayed in my life. You have to request room service I requested room service a day before as the policy says and they still don’t clean the room towels were not switched out the garbage was not disposed of. I complained for a second time at the front desk with the two young ladies and now she wants to argue with me. Then the argument turned into negotiations on what gets cleaned and what does not. She says “we can replace the towels and remove the trash but we can’t make up the bed” (SMDH) I can’t make this Chit up I think it’s horrible that I have to negotiate with the front desk about getting my room cleaned, hotels are supposed to clean the room regardless whether you ask for them or not that’s common courtesy but this place does not. It became a negotiation tactic this should not even be a conversation as hotels are supposed to clean your room daily. The Wifi is shotty at best. Logging on to Wi-Fi seems to be a very difficult challenge as once you connect to the Wi-Fi in your settings then you have to go to your web browser and log in a code and that doesn’t happen. Finally, after about 10 attempts the web login page pulled up. Their Wi-Fi system does not allow your connected device to stay on you have to re-login every time you shut down your device therefore you have the same problem all over again also I found it harder to connect at late night hours as opposed to the morning and I’m not sure if they’re cutting off the Wi-Fi the other problem that I had was it would connect to one device and not the other. I can’t recommend this place at all if you’re looking for good service the hotel room is nice but that’s where it ends. This hotel lacks good service or good customer service at the front desk, they just keep repeating “sir it's policy” to do this, certain policy to do that and if that’s their policy with Customer service and how they handle a problem or three customers it’s not a hotel I suggest anyone going to, especially for the high dollar amount per night I do not recommend this hotel at all.

I visited the Warwick Allerton with a group of friends over a three night stay. The hotel is older, in the midst of a remodel. Our room was fine, appeared to be remodeled. It was clean, comfortable bed and furniture. Housekeeping had to be scheduled and we ran out of toilet paper before the scheduled service. Additionally our wifi was continually disconnecting. Alicia from the front desk offered to come up to our room, reset our wifi and delivered 2 rolls of toilet paper. She arrived within minutes of me talking to her. She was friendly and very helpful. The hotel charges a $15.00 daily service fee. The restaurant was closed for remodeling and there was no food on the premises. There may have been a gym, which we did not use. I fail to see the benefits of the facility fee and would rather just have the room charge be higher if the hotel needs to make a higher profit on the rooms. The hotel is in a good location for shopping and restaurants. The valet service was also efficient.

The hotel is located in the city centre, walking distance to most attractions 👍🏻👍🏻 Staffs are nice and helpful. Overall it’s very good for the value, recommended!

The location is excellent . It is about a two minute walk from the north end of Michigan Avenue very close to the Hancock building/Water Tower. Staff were super friendly and helpful from the moment we came through the door. They assisted with parking as well as giving an extensive list of where to eat in the neighborhood. They also provided personal recommendations when we asked. Thanks Mark, Felicia and Alicia for your great service and charming personalities; you made the stay feel even more special. It is an older hotel that is not likely to appeal to those who want one with all the bells and whistles and an expansive fancy lobby associated with a modern, high-end hotel. Those aspects may be nice but they also come at a substantial price and do not guarantee great service. This hotel is an excellent value for the money. Our rooms were clean, spacious and the beds were comfortable. The views from the room were lovely so that was an extra bonus. There are refrigerators in the room and plug-in slots for electronic devices along the edge of the desk. Other reviewer‘s have not noticed these items and have complained that they did not exist. There was nothing that we needed that was not there. While we did not request any, I heard from another guest in the elevator that staff was very responsive on bringing them ice when they needed it. Hotel staff also take Covid safety seriously. This was a great stay in a beautiful city. I would not hesitate to return to the Whitehall.

We stayed at ES mag mile in October. There were 2 couples and since we arrived early morning I called ahead and paid 35$ to have a early check in in one of our rooms. Only one was available for that. We appreciated being able to leave our luggage, freshen up and do a little exploring. I have to say we were only able to do one complimentary morning breakfast since it ended at 9:30. It was fine and a basic breakfast. We did not have to wait long and there was seating. The evening social was pretty sp**** and really no more than salsa, chips and a few veggie sticks. Our room was dated but we had a comfortable bed and a pretty good view of the river from the 11th floor. Water pressure was low and the bathroom lighting was very dim. I did makeup in the room window for light. Overall the room was clean and mostly quiet( noisy neighbor) and we rested well. People were nice and as helpful as possible.

The location is excellent, one step away from Mies' lakeside apartment, very suitable for construction lovers. The overall price/performance ratio of the room is high, clean and hygienic, and the facilities are complete, suitable for families and children. The parking lot around the weekend will be tight, it is recommended to book in advance ～.

The rooms are tiny and the bathroom is even smaller. When we walked in someone had pink hair at reservations. I know you can not discriminate based on a person's hair color but that set the tone for our stay mediocre and lackluster. I was very reluctant about booking anything with the word Inn behind it but being that it was last-minute travel and I needed to see a family member I bit the bullet and booked this hotel and I think I should have paid the extra coins for a better hotel. I did spend 250 a night plus 75 a day parking at this hotel and it was easily worth 89. The positive about this hotel it is conveniently located and close to everything downtown. I only recommend staying here if you are a single person of 1 otherwise you will be very uncomfortable in the small bathroom and room. My valet experience was very rewarding and professional

What a fantastic trip. Been to Chicago numerous times & first time staying at this hotel. Perfect location & front desk experience excellent. Lynette is a wealth of information re places to eat, things to do & how to get about. Such a lovely lady to talk to, courteous, friendly & always inquiring about how our day went. Looked forward to seeing her every day. She is a gem!

I was here for a business meeting so I did not get a chance to do any sight seeing, but the hotel is in a great location and easy to get to from the airport. My room was extremely clean, comfortable and quiet. The food was very good and so was their coffee. But best of all were the team members who work here. Everyone was extremely nice and knowledgeable and gave me some good tips when I had questions (ex.: like what time to leave the hotel to catch my flight back). I would stay here again for vacation or business!!

Recently stayed for 5 nights on a business trip and was less than satisfied. When I arrived to my room, the refrigerator and TV were both unplugged and the carpet was wet under the refrigerator from it being off. I had to move the dresser out and plug both back in. While there I had a few articles of clothing dry cleaned and that was a mistake. I followed the in room instructions filling out the form and dialing ”0” to have the clothes picked up but couldn't get a hold of anybody. When I brought them in the provided bag to the front desk the staff looked at me as if I was from another planet before calling somebody to come take them as they wanted nothing to do with it. The clothes were returned late and not by the 6PM time they were guaranteed to be delivered by. To make it worse, when reviewing by receipt after leaving I found that I was charged nearly triple what my laundry receipt showed. I sent an email to the hotel with copies of both the laundry and hotels receipts and over 5 days later now and have yet to get a response. I called yesterday and after waiting on the phone for over 25 minutes I was transferred to accounting. Accounting told there was nothing they could do because that was the amount the outside service they use charged them even though it didn't match the pricing provided in the room. I was then transferred again to housekeeping where I had to leave a voicemail and a day later and still no response. There are plenty of hotels on and near Michigan Ave. If you prefer good customer service stay elsewhere.