I’d hoped last time was an aberration but no. Yet again, ID was demanded on arrival after a long, tiring trip by someone unable to understand that at no stage during the booking process are you asked for it. Apparently I was wrong and mustn’t be telling the truth. When she finally got round to asking me the booking number I was finally believed but the assertion that “we really care about security here, maybe you don’t” is about the least welcoming thing I’ve ever heard. It’s supposed to be the hospitality industry, no? We don’t routinely carry ID in this country and for it to be demanded when other Radisson group hotels don’t do this is baffling. Absolutely appalling service.