Village Hotel Aberdeen

Really great staff!

Never again weekend from hell . The only thing I like was Starbucks, no heating working , moved 3 times . Rooms cold . Dirty restaurant, food very poor . Could go on but manager seems to think this is except able. All I can say won’t be back . Got plenty of photos of how bad it is . Don’t waste your money .

From check in to check out this stay had many shortcomings, which when raised with staff we were met with a rude and dismissive attitude. Here are the further details of our stay… On arrival we used the screens to check in which were painfully slow. We then were unable to enter the room even after getting a further 2 keys. We returned to reception for a third time and discovered the door mechanism needed charged/new batteries. The person on reception was alone so needed to find a supervisor to assist us. The supervisor was able to grant us entry into the room however her attitude towards us was shocking, she didn’t acknowledge us at all nevermind the inconvenience we had already encountered. She was dismissive and unprofessional in her demeanour. On booking a quiet room we were allocated a room directly above the gym so were disturbed throughout our stay by weights and music. The room we stayed in was below average, with a wall clock that didn’t work, a bed on wheels which rolled at the slightest movement and broken a/c making the room unbearably warm. We spoke to reception about the temperature of the room and we were not given an alternative but told someone would look into it…with no solution or follow up. After a long day we decided to try room service, we ordered a range of starters and mains to share and the food that arrived was hugely disappointing with some items being inedible including the chicken tenders still being slightly pink, with soggy breadcrumb coating. We also used the chat function to request ice which unfortunately only came as 3 cubes in a glass instead of a bucket. The second time we used the chat we were unable to contact staff so tried calling the front desk via landline and were unable to reach anyone. Overall poor customer experience and management. Even when asked to give feedback on check out the woman on reception then became defensive when we were only listing our experience, trying to give constructive feedback. Very disappointing, would not recommend staying and my partner and I won’t be returning.

Very good hotel and friendly staff. 8/10

Excellent stay. I will definately be staying again when next visiting Aberdeen. I will be recommending the Village hotel to my Friends and Family. Also to fellow workers.

Pleasant, last minute overnight stay, DBB offer. Quiet room as requested. Enjoyed dinner relaxed atmosphere. Plenty choice at breakfast.

No information given on use of changing room lockers. Taken to dirty table at dinner. Evening meal burger was burnt and hard. Onion rings soggy. efficient check in, rooms clean and spacious.

We have stayed many times at Village hotels and opt for the " upper deck " rooms , giving access to the leisure facilities and sky tv in your room . However on this stay we noted that there is no longer the Nespresso machine in the room and the Bose sound system. The location of this hotel is on the edge of the city and a short drive into the centre.

The hotel is located very conveniently for travelling by car. The room was clean and nice and I got a room upgrade at arrival. The hotel has a pool, gym, restaurant and cafe and all works fine. I like that there are kids swim hours for the pool, but more importantly: non-kids swim hours. The room was quiet and the bed comfortable. The staff did everything to make my stay as enjoyable as possible.