Mercure Hotels in Aberdeen

Everything is very awesome. Fully cleaned room with all essential things. This is perfect hotel for staying . It just little far away from railway station but I really liked all the things. Really good.

Great location in city centre and efficient friendly service from reception staff. Limited facilities due to COVID-19 restrictions but there is an evening bar available with craft beers on tap. Comfortable bed ans spacious standard room. Good shower. Would stay again next time I visit Aberdeen.

My friends and I have just returned from this hotel which was chosen by Caledonian Travel as the destination of our mystery tour. The photos advertising the hotel bear no resemblance to the reality. To say it is rundown would be a complete understatement. It is a tip and should not be allowed to operate. There are far superior hostels! The smell of dampness is pervasive, the views from our rooms were of a derelict area and I fully expected rats to be running around, the rooms are not clean, nothing has been updated for decades, the food is mediocre at best...the list goes on. After an hour in the dining room, we were asked to vacate our seats because there were so many other guests. A woman on our trip went to reception to say that, before they had arrived, the hot tap had been left on in their room and had flooded the bedroom floor. She was told that there was no other room available and nobody could help her: she was given towels to mop it up. Furthermore, unless you take a taxi the 4 miles into Aberdeen, there is nothing else to do but sit in this dire place. We went to a nearby pub where the atmosphere felt threatening so we left. We later heard that the barman in the Britannia had warned someone else about going there. On a positive note, the staff were lovely and had to deal with lots of complaints but, I'm afraid, they had no solutions. I have stayed in many, many hotels but have never experienced anything quite like the Britannia. Avoid!!!

We stayed here for 2 nights as a family whilst my husband was working. The entrance to the hotel was lovely, a beautiful aroma in the air and very helpful staff on the reception. On entrance to the lifts, everything seemed clean and fresh. The rooms were large. We had a double and a single bed, and still had plenty room for a pram and our bags. The shower was powerful and hot which was lovely and fresh towels each day. There was a kettle with plenty tea/coffee to choose from. The beds were comfortable. There was a heating/air con remote however regardless of what we did, the room cooled at night time, waking our little one who likes to be snug as a bug. After night one, I left the room for it to be made up and although the room was cleaned - the bed was “thrown”together the way I could have done it myself. None of the covers were “tidied” under, making it like a fresh bed again for that evening which was disappointing. There were also a number of marks on the bathroom tiles and up on the ceiling which could have easily been sprayed and wiped down, I’m sure. Perhaps a little more attention to detail with certain things. There was an ice machine on our floor - didn’t work. However reception brought some up for us which was good. There is a lovely large bar area on entrance to the hotel. I was looking for somewhere to have a coffee on day 1 however was informed I could only have takeaway coffee as they didn’t open until noon. I found this a bit strange as there were a lot of business people with laptops who were instead sat on the couches outside the bar area when in fact, they could have had a comfortable seat with a coffee in the bar area. Maybe something to think about? It’s a shame as I had met up with a group of 6 of us plus our kids and we would have all ordered food and drink but instead had to make our way to Starbucks.

Stayed here over a month in July. Was a wonderful place to explore Aberdeen, Deeside and Speyside. The hotel is situated in central Aberdeen just off Union street. It’s s new property in a pedestrian area with a parking area below. Unfortunately the parking area is a) hard to get to (mapping software such as Google maps cannot find it) and b) not directly linked to the hotel ( staff can access the area outside the parking garage if access elevator access is required - just buzz the hotel and ask). Not sure at all why it was designed this way as it’s a simple change of doors to allow customer access to the hotel with a key card, and still allow staff access to their restricted areas. Customer service at the hotel was excellent in all areas: front-desk, bar staff, restaurant and housekeeping - impressive. Room was comfortable if a little compact compared to some Residence Inns. The room lacked a few cooking dishes/ items. None appeared to be available on-request. Breakfast was great with an extensive selection plus additional items available to order. Cooking is easy as easy to prepare meals & groceries are very easy to stock as there is a Marks& Spencer food hall less than 100 yards/meters away.

The location is very good, you can go out to the center of Aberdeen, the hardware is similar to the ordinary three-star hotel in China, it meets the basic needs and the sanitary conditions are good. I chose the room rate without breakfast, and the extra 9.9 pound buffet breakfast is very good. If the parking lot is full, you can park in a nearby parking lot.

A few minutes away from aberdeen. Be prepared to ride the bus or have a car/bike available. Hotel renovated in 2021, modern, clean interior. Spa includes a new and clean steam room and sauna at no additional cost. English breakfast & coffee were ok.

Clean hotel with nice big rooms and great facilities, the microwave and fridge were great added extras. My husband has a weird obsession with showers so he loved the rain shower haha. The staff we dealt with were all very friendly too. We will definitely be back again.

Breakfast finishes at 9.30, if you arrive at 9.20 and there’s no scrambled eggs left, they won’t make any more! I asked at 9.22 and was told no because it was 9.30 (it was still 9.22 on my iPhone) the bad thing is that the breakfast only consists of sausage, folded up very greasy bacon, beans and scrambled egg if your there before 9.20. Ps I was in rm 301 and although the WiFi was showing full on my phone, I couldn’t get anything until I went back on my 4G