Hotels Near Eglise Méthodiste Unie Agouéto Pk 18 in Abidjan

The front desk staff do not listen to the concerns of guests but rather argumentative only towards protecting the interest of the hotel and never cared what your complaints are. On the day of my arrival I was made to stand waiting for 3 Hours even though I arrived 3 Hours after the normal checking in time, they spent the 3 Hours arguing about my online payment which was already done on Trip.com yet they said they could not find the payment history when in fact they did not have the patience to read the system well and locate the payment history but rather demanded me to pay again for bookings which were actually paid online until I had to show them how to read the system to solicit the information (I had communicated with trip.com with complains and shown the payment receipt to the hotel and they still could not comply until I showed them how to read the information on their own computer;before I could be allowed to check in). Also, at breakfast, I was made to pay again after I have booked a room with two breakfast included but hotel refused to understand and even after showing the booking information on the system which clearly indicated Breakfast X2 per day so I ended up paying again for the breakfasts to avoid embarrassment. The restaurant staff were very unprofessional and careless about hygiene (the bread spoon had fallen to the floor and one of them picked it and dropped it right back into the breadbasket without replacing or cleaning it before putting it back into the breads). ”DO NOT DISTURB” signage meant nothing to the cleaning team who continuously banged on the door because they wanted to iron or pick up your laundry even without you making a previous request for such services. I have never seen in any part of the world where hotel staff compete with hotel guests to take the lifts (elevator) leaving the guests waiting for the next ones (hahahaha). Staff were unfriendly and rude.

Movenpick Abidjan opened it's doors late December 2020; maybe not the most ideal moment for such an investment, but with quality service one definitely will get customers. As an early Valentine's surprise we went a night out in our own home town for the very first time. To be short : It was the perfect choice. Located in the heart of the Plateau area, business travelers might choose the hotel for convenience. The huge and secure parking garage (no charge) is a big plus in an area where you can need an hour to find a spot.. The Executive room on the 7th and top floor was of decent size, bedding perfect, amenities (including nespresso machine) good. TV was not working, we didn't bother, but honestly forgot to report it to reception next day (Room 720 Mr. manager in case you read this ;-) ). Not having a printed guide in the room, as the TV and App were not working, was problematic.. Check in at 14h took a bit of time, but went smooth in general. We started of with a drink on the outside terrace. Good seating but prices were overdone (3000 XOF for an espresso and 16000 XOF for a glass of wine are just way beyond Abidjan 5*price level). Movenpick should reconsider this, otherwise they will have thirsty guests, and these don't stay for a drink, but will find it in the area immediatly around the hotel. We then joined the Executive Lounge for Happy Hour.. The staff, service, drinks and food made us really smile again. We had to temper their enthousiasm as we planned to go out for dinner later that evening. Breakfast in the Executive lounge was just great, although some of the choices were not available. Check-out at noon was fast. All-in-all, a very pleasant stay, thanks to the friendly and helpful staff and nice decor. Go and check it out yourself! It is worth it!

A little disappointed with a 5-star hotel, but generally , the gym is small, the pool is also, the room facilities are not enough.

Hello. My hotel reservation was done by the company and sent to the hotel with PO on 2nd Nov 2022 for the period 4th Nov till 11th Nov. I came on the 4th for the check-in. The receptionnist told me that during the period 4th Nov till 11th Nov, there are days that there is no room for me. I was sad since they had at least two days to inform the company before I came. I asked to talk to the manager. The receptionnist spoke with him and they give me the room for this period. It is bad experience with the recpetion (For Azalai: Review your customer interface and interaction management). Second thing: during the breakfast, I asked if the hotel can serve ”Bissap Juice, a well known juice in Abidjan), the restaurant chief told me that they can bring it to me with non-friendly manner and that we can not accomodate all the cusotmer. I waited for the juice but without getting it. I can agree that we can accomodate all the customers, but the manner counts. The Restaurant staff should be well trained in Soft-Skills.

I was fortunate to be here for two nights, yet the payment goes for 3. I left because I found a ticket early than my departed time! Good management and poor Wi-Fi service, overall I have have a very blessed time of my stay!

Very lucrative and clean lack of a freezer problem with wifi on the floor

Very close to the airport, very convenient