TownePlace Suites Abilene Southwest Reviews

Amazing as always. Smooth check in and check out service. Thank y'all.

Very nice hotel with a pool ,& very clean . The outside sitting area has grlls for cooking & a tv very accommodating . But on different note I got 2 rooms both kings with pullout couches . Only to find out that the pullout couches don't pull out . So we had to make pallets for the kids , which I understand doesn't sound like a big deal but for the price I paid for the rooms it was very aggravating . Had I know about the couches I would of got rooms with 2 beds . So yes I'm a little frustrated . Wasn't offered a discount , nothing !!!

Very nice Hotel, front desk friendly and helpful. We had 3 rooms and everyone had a pleasant visit

The room was clean, new and comfortable. The only feedback I really had for the staff was they did not tell me that we would not be receiving service during our stay. I asked the housekeeper and she was unsure and said maybe every other day. It would have been helpful to know up front what to expect. The room had updated amenities, plenty of lighting and a nice entry area to place your shoes, umbrella, etc. They had a water fill station on my floor near the elevators, but they only had one ice machine on the first floor. I enjoyed my stay and would choose to stay here again.

Super convenient location and we loved all the amenities - the heated pool, fire pit out front, pergola with a grill available to use next to the pool. Free hot breakfast was great. We had a great time and will definitely stay again next time we are in town!

one of the nicest hotel experiences i've had ever. the staff was incredibly accommodating and the room was wonderful

Our one night stay was amazing. They accommodated our check out to be a little bit earlier than regular, and answered all our our questions. We will be back!

It’s a very nice place to stay and mostly clean. The staff is very friendly and the price fit nicely into a last minute decision budget.

A very impressive hotel. Clean, convenient and well appointed. Felt like I was staying at a high end hotel.

This is a new facility. Pros: wonderful customer service, quiet, clean, comfy bed. Staff did an exceptional job of providing for our needs/requests. Cons: tv didn't work despite repeated attempts by staff to fix, internet was very slow and spotty (in and out).

It is new. Very nice inside and out. Movie theater next door. Walking distance to Target and other stores and restaurants

I have been here several times since their opening in January 2024. All the benefits of a brand new facility, very clean and in a good location. Breakfast lags a little bit specially if you appreciate fruits: most of the times are not good because they seem they have been in the basket for too many days... Finally, award to most unwelcoming employee goes to .... the lady (gray hair) attending the breakfast. Good luck if she doesn't bark at you. Anyone can have a bad day, but she seems having a bad year. Surprised the management hasn't replaced her so far.

This is how hotel should be, amazing stay the best of the best clean, super clean, which is exactly what I was hoping for. I would stay here again definitely. Quiet and there’s a big cinema movie theater right outside if you were staying, I would recommend doing that. Of course I didn’t have time for it but I would if I was staying for a couple days.

This is a very nice new property that has some kinks to work out. After a very long day of state powerlifting my son and I get to our room to relax and watch TV. TV had no connection and they couldnt fix it. We couldnt log in to Netflix, Prime, Nothing. We were not offered another room, just that someone will be out the next day to fix. One elevator side didnt work. Staff was very friendly and trying their very best. The morning breakfast was good and the lady setting up was very nice and helped the kids with waffles :) Overall it is a very nice convient hotel with a few kinks.