Hampton Inn Abilene

Stayed at this location after getting a recommendation from Michelle after a bad experience at the Fairfield inn across the parking lot, arriving at the location the lady at the front desk wasn't welcoming and seemed more worried about other things then me, the rooms were spotless comfy but a little outdated, the buffet area had crumbs and old food everywhere the floor and carpet were dirty as well the food wasn’t even warm and the breakfast cook stayed in the kitchen with the door shut or outside smoking most of the time and the food wasn’t up to par and tasted like it was sitting along time and when checking out the guy Aubrey was more worried about looking at my wife inappropriately then checking us out This was my first time staying at a Hampton after staying at Marriotts the last 10 years and I was disappointed with the staff and the buffet area I wouldn’t recommend this hotel to friends and family…won’t be staying here again who is the manager at this property they should really take some time with their employees about hospitality

Was passing through Abilene after driving 10 hours across country and decided to stay at the Hampton by the mall of Abilene this place needs a renovation bad haven't seen a Hampton like this since i was a kid, the decor is old the floors are broken in places. I woke up early and headed down to get some coffee which was hot and fresh I took a seat in the dining area and it was filthy there was crumbs everywhere cup rings and sticky tables when I asked the front desk if I could grab some breakfast I was told they don't start breakfast til 6 am and it was around 4:30am and all the breakfast items where already out the front desk guy apologized and said he wasn't sure why it was out so early so i waited til 6 to come back down to eat and the breakfast was barely warm when i asked the lady in the kitchen if there was any fresher breakfast coming out and she told me with a attitude she would have some coming out later and charged outside to smoke a cigarette I waited til 6:45 and there was still no hot food coming out 😭 I had to spend money at the IHOP across the street. We payed close to 200$ to stay there and got treated poorly by this lady I told the front desk guy and he said he would talk to his manager and gave me her card,who ever this lady in the kitchen is doesn't know what hospitality is this is not the Hilton way I hope these issues can be fixed but from reading other reviews it seems like it's been going on for a while everything else wqs great but the dining abd breakfast

There was maintenance work being done. Wish we had known the condition of the property before booking. We paid too much for the room considering the condition. The breakfast was terrible.

I liked the location. The staff when we checked in. I did not like the old small tv that you had to get out of bed to change the channel. The old spring mattress, the toilet quit running water in the night and I had to fill a trash can with water to fill the tank to flush. There was a stange pungent smell (not coming from the toilet) that would occassionally fill the room. If I had paid $25 for the room, I would have been dissappointed. The sad part was it was my husbands retirement from the military. I wanted a decent hotel for his last night in Abilene. By the way, the reason i did not call the front desk was that it was late and I didnt want to have to bother him to swtch rooms.

Breakfast could be improved. Staff is great

Clean, easy, comfortable bed

Very nice

Hotel did not appear as photos listed. Not a newer hotel. Room had an unpleasant odor.

Every question I answered was true in heart, I was so pleased I pray that the same kind people are working there. I believe these people deserve a raise. I will continue to go to this hotel as they were helpful with every little or big issue we had . From microwaveing hot water to billing they were excellent to outstanding!!!! The cook for the breakfast was great!! I have NEVER been so pleased. God bless you all !!