Extremely Disappointing Experience with Unprofessional Management I was recently in Rotana Saadiyat Hotel, expecting a pleasant and relaxing day, but unfortunately, my experience was far from satisfactory. The most shocking aspect was the appalling attitude Keith Sinnott, the Gym manager. Instead of offering any form of help or attempting to resolve the problem, Keith Sinnott was incredibly dismissive and demonstrated a severe lack of professionalism and respect for guests. He bluntly stated that he did not wish to argue with us as clients and, astonishingly, invited us to escalate the matter to the general manager if we wished to or write a negative report about him on TripAdvisor if we felt disappointed. This kind of behavior is utterly unacceptable from a hospitality professional. As a paying customer, I expect to be treated with courtesy and for any concerns to be addressed promptly and effectively. The manager’s attitude not only ruined our day but also left a lasting negative impression of the Rotana Saadiyat Hotel. I strongly urge potential guests to reconsider their choice and be wary of the poor management and unprofessionalism that may await them at this establishment. A hotel is only as good as its management, and in this case, the Rotana Saadiyat Hotel has failed miserably.