Xiaocongbanmian
May 8, 2024
As the best Grand Hyatt Hotel in the world, there is a reason for such a price. We arrived at the hotel very late on the day of check-in. We had two rooms for four adults and one child. Because there were elderly people and children who wanted to be closer, the Indian-looking lady at the front desk said sorry that we couldn’t, and assigned us to the 19th and 29th floors. Such humanized management is really excellent. The most incredible thing is that the next day we went out to play from 9:30 in the morning and returned to the hotel at about 8 pm. The old man sent us a WeChat message, asking why there were used sanitary napkins in the shower room. They took a few napkins to put the bloody sanitary napkins in the trash can when they took a shower. We immediately contacted the front desk to find someone to deal with it. Two male waiters came to deal with it, took the sanitary napkins in the trash can, and symbolically wiped the ground outside. Questions: 1. Someone came in and used the bathroom, so why were the sanitary napkins placed in the shower room? 2. If it is a cleaner, can they use it in the guest room at will, or change the sanitary napkins in the shower room? Until returning to China, the hotel did not give a reasonable response! The whole hotel has a strong business and fast style, with a large Indian tour group and a very messy breakfast. It is true that you can see the scenery of the eight-star hotel opposite, and you can also see the scenery of the Conrad next door. If you pay attention to quality and hygiene, I don't recommend this hotel!
In addition, it was windy and rainy that night, and the windows were closed, so the air leakage and shaking were very serious!
The only good thing about this hotel is the cup of coffee at breakfast!
Original TextTranslation provided by Google