Hotels Near Saba Building | Jemo | ሳባ ህንጻ | ጀሞ in Addis Ababa

The hotel general look is very nice: elegant and modern. Still, the paid amount does not correspond to the quality you get. Especially the staff is corteous, but with limited capacity. Breakfast, if you don't want to have spicy and oily Ethiopian food in the morning, is very limited. Very few options, and many of them are not refilled when over (e.g. chocolate croissant and bread). Also the cooking of eggs needs serious improvements: no salt and pepper, no toasted bread, and poached eggs are simply uneatable. The room was small, but nicely furnished and clean. The bathroom was quite spaceous. However, no airdryer is provided by default; we asked for one and we only got it after 30 (!) minutes... Bathroom gratuities were provided upon arrival, but then were always forgotten; it took us a while to be understood and given again, after finding one of the few English speakers there. In addition, the room is not sound-proof, and we could not sleep due to a mass happening just in front of the hotel in the middle of the night (and for like 3 hours, from 3 to 6 am...). Restaurants looked good, but were also quite overpriced for the Ethiopian standards (yes, also compared to other high-end ones in town). Staff was kind and English-speaking. Lastly, I am still to understand the reason why I was asked to block an amount corresponding to EUR 800 on my credit card upon arrival...sounded quite disproportionate, to my taste.

This is my second time staying at Ramada but It is my first time at the breakfast buffet on the first floor. When I entranced the breakfast buffet this morning. A gentleman named “Besufkad” greeted me with the biggest smile you have ever seen in Addis Ababa. After I sat down I went to the coffee counter to request for a cup of cappuccino. I remembered that the same gentleman was doing his paperwork. He immediately acknowledged me and promise me a good cup of coffee. 2 minutes later, Besufkad came with the personalized cup of coffee with my name written on the milk froth! He might have know from the restaurant guest list when I mentioned my room number at the beginning for the cheque! Oh well, the breakfast choices were nice and the omelette with chili was my thing! I was in the buffet roughly for an hour or so. I have noticed how awesome Besufkad was to the other guests. He was very helpful and always have his big smile on his face throughout the hours. What a great hospitality and genuine service he provides for his guests. Besufkad, Thank you very much for a great experience staying at this Ramada! You actually made my day :)

My experience here was really unexpected. The concierge Jemaldin was helpful in making all the arrangements and even accommodating request to change money to pay to the tour company who credit card machine was not working. House keeping kept the rooms clean with loads of water and attentive to request to change flower etc., They do all the hardwork with a smile and I did not forget that. When I went for breakfast and said I had allergies the chef @ Summerfields immediately took action and ensured that I had special food for my breakfast. The group I appreciated the most were the chef and staff at Shaheen. They made me feel so at home even though I was dining alone every night. They serve the best food and are always smiling. They were professional and engaged with the customer ensuring that the food was upto expectations. I am very grateful to them and will always remember them as they went all out to ensure that I was not unattended. In all my travels I never had anyone do this to me. On my last night at the hotel once I have finished my meal and ask for the bill, they were so cute and ask me to sit down instead of walking to the front. Then they switched off the lights and there came out a cake saying “Bon Voyage”. I felt so touched and I would like the management of the hotel to acknowledge their extra efforts and beyond my expectations customer services. Well done people Keep up the good work.

The staff is exceptional and pleasant and the hotel is very secure. Having 2 choices on site for dining was great! Also enjoyed having a place to just lounge around while having a drink and conversation with friends.

I stayed here for almost a month. First week experience was unfortunate as I had to do quarantine for 7 days and the room was uncomfortable. It wasn’t as clean as it could have been at all. The window had no light which made it very hard to work online, especially when you have meetings and daily video meetings. The room was very very cold and no heaters. Some of the lamps didn’t work either, the lightning could be improved. This affected my work The construction opposite the window was quite creepy as it stole all the natural light away and it looks quite scary. During the first week, I was told different information by different staff which was confusing. Unfortunately my COVID results were late, which had me ending up extending my stay for future two days. However the staff did apologise and the manager personally contacted me few times. After the quarantine, I was moved into a much better and cleaner room, which allowed me to work online with good natural light and amenities in the room. Overall the staff was friendly, I could see the chefs cooking with hygiene measures and everyone practiced food hygiene , washing hands etc. Suggestions : I had someone call me at midnight during my first 7 days to say the laundry was ready. It freaked me out as the timing is unacceptable to call a guest at that time. Perhaps better training should be in place. Once I wanted to have a drink in the restaurant/bar and the waiter told me I should drink in my room. Later I saw other people drink in the bar. They should communicate with each other or with the manager to see what’s allowed or not. Staff should communicate more with each other for better understanding so they can inform customers the same thing and not different. The staff should understand that sometimes If the customer feels distressed, you need to acknowledge that and not excuse it. Perhaps because of COVID the rest of the hotel amenities were closed as I was told the bar on 9th floor is closed, there is no spa, the jewellery and gift shop was shut, the gym was not accessible. The location is in perfect location in Bole, close to restaurants and cafes. There is Infiniti cafe right next to the hotel which is great. Overall, I do think the staff were friendly and helpful and tried to help when they could. Some of the staff were extra kind and really reassuring such as one the staff in front desk who helped me change to the new room and directed me to Edna mall and helped with transport etc. Some of the wait staff were really friendly and always asked how I was and how my day was which was sweet and kind. The hotel is safe and secure with security measures. The manager also checked in few times and personally dropped me off to the airport which was reassuring and kind of him. I am hoping to come back soon and I will stay here again when I return to Addis .

The hotel is very good, near the main strategic points of the city. The reception and hospitality of all hotel staff were excellent. We only arrived, Sirak, the manager of the establishment, made a staff member available to us who accompanied us gently and without any cost, to a local phone store to solve our Internet connection. The official stayed with us until we were taken into account and was the intermediary between us and the company's official, which made communication very easy. Whenever we were going to the reception to ask for some information, etc., they offered tea or coffee while waiting for the answer, the very comfortable and well-equipped apartment and the cleaning, perfect. Finally, it is worth noting that at our exit Mr Sirak took the task of getting a taxi (paid for the hotel) to transfer us to the airport, which was not included in our package, it was a very kind gesture. Super recommend that place for visitors to Addis Ababa.

Addis is not the easiest city to navigate so your hotel needs to be an oasis. This is not a luxury hotel but a perfectly serviceable hotel you will come to appreciate. The rooms are decent size and beds comfortable. Television shows a coupld of English channels. The breakfast includes a vareity of fresh fruits and vegetables and hot dishes mostly Indian and Middle Eastern. We found a couple of the staff to be particularly helpful. Note that the hotel lists itself as being on Mickey Leland St. but it is set off from there. The Leland name appears to be newish so cab drivers sometimes have trouble finding it--there's a local app for cabs that is helpful. There are many restaurants surrounding this hotel and several ice cream/gelato spots. We happened to stay in three different rooms--higher is better--but the design of the bathroom plumbing connects the shower through an under-fllor pipe with a cleanout valve. In some rooms there is a smell from that arrangement. There also does not appear to be heating and cooling in the rooms-surprisingly that wasn't a problem. Overall, a reasonably priced good choice.

The place is ok for a night or two, especially if you are on a layover. It's conveniently located in Bole close to the airport and to some restaurants and bars. Complementary airport shuttle 24/7. Breakfast is available but limited. The rooms are ok. They are clean but desperately need renovation. In my room, the floor was full of scratches and the color was coming off, the furniture was old and partly broken, the curtains had holes, bedsheets and towels were almost falling apart. Still, for a night it was ok if you don't have high expectations and cleanliness matters more to you. What I didn't like was that I booked a suite room (Genius upgrade from booking.com) but upon my arrival I was given a standard room. The reception didn't inform me about that, I just noticed when I entered the room. When I asked about it, they told me that the room was not available because someone had Covid and couldn't check out. However, the hotel has several suite rooms (and when I checked the night before for a friend, there were still suites bookable). So it seems they just didn't want to give me the room upgrade... I also asked them before my arrival to check about an event that was supposed to happen in a nearby hotel the night of my arrival, but they never did.

Amazing stay! The hospitality at Haile Grand Addis was exceptional- we felt very welcomed and the attention from staff was 10/10. Our room was lovely and the breakfast was delicious. Highly recommend visiting.