Stayed at this hotel May, late arrival and staff were quick to check us in, they did try and grab our suitcases immediately and offer to bring them up to the room. On arrival to the room there were huge cockroaches in the bathroom. I suspect this was because the room was ground floor level. Reception did change rooms immediately, but there was a very long wait for bags as they were in the other room not the new room. Eventually after waiting ages we got our bags ourselves. Buffet food was ok, nice selection of salads, fresh fish and meats. Just double check the meat is cooked as on more than one occasion food was undercooked. (Chicken and burgers) The outside pizza/panini area was also ok to eat at. Drinks were fine, waiters and pool bar staff were happy and always friendly. Some reviews mention cats, yes there are cats here however there is a sign saying the hotel look after them and only feed them by their ‘cat cafe’ They did not bother us and did not see them steal food or enter any of the restaurants. If you want service by the pool and window seats in the restaurant you have to tip the waiters. This was seen by mostly French guests. Again didn’t bother us, plenty of space at dinner. Breakfast service is a little manic, twice there were no tables made up, lacking coffee cups and cutlery. If you go earlier than 09.00am you do miss this rush! If you want a sunbed be prepared to get up at 6:30am….by 7am most are taken up and people do not use them for hours and hours. Staff do not remove towels even when other guest require the beds. This does need to be sorted out. More parasols needed aswell. Overall a nice hotel. I did have a £500+discount with TUI so not sure I would have paid full price.