Sofitel Agadir Thalassa Sea & Spa

The hotel staff was very friendly and assisted with every request. The hotel is massive and reminded me of a resort; lots to do, and great for your business trip if you need high-speed internet and room service. The room was above expectation, with a large balcony, overlooking the garden and ocean - Just amazing! The majority of the hotel staff knew English which made things much easier! I will be back.

The hotel property is beautiful and the staff is really polite. However, the service is not 5 star always. The driver who picked me up did not look like a chauffeur from a 5star hotel and his merc van had lots of scraps and dent. He also did not turn on the air con and rolled down the windows (which I did not want as the wind and dust kept blowing in). When requested to close the windows and switch-on air con. He just told me to “wait”. He had two almost collisions, and drove a bit like a manic. I would have expected better from the hotel arranged pick-up. It was MAR 400 ride and definitely not worth it. The reception and concierge staff on arrival was extremely polite and helpful. I had requested an early check-in. I was told the room would be ready in 30 mins (no issues) but it took 2 hours (which was really frustrating). I decided to go get lunch. The hostess at the beach restaurant was really polite. However, the waiter never arrived to take the order. Eventually I got access to my room and left. The room service and laundry staff is very polite but I am not sure that they fully understand what I am saying, and that can sometimes lead to quite funny situations like two orders for lunch. However, the staff is always quick to fix the issue. Polite and always follow-up. The property does not have any lifts and going up/down the stairs can be annoying at the end of a long day or in heels. AC is an issue and requires a lot of persistence to resolve.

Stayed with family start April. Lovely hotel with good facilities. Had an issue with air con in suite but was sorted when moved room. Staff did all they could to remedy. Restaurant staff were great, Lahoucine looked after us each morning at breakfast and his language skills were excellent. Food is quite expensive but lots of choice and big portion size. Hotel situation is at end of promenade so need to walk to other restaurants but not so far. It was a lovely walk in the evenings. Beautiful beach with private area for hotel guests.