Top 5-Star Hotels in Al Ain

My stay here was excellent. I traveled alone as a single western woman, had a safe and pleasant experience. The hotel is very clean, highly professional, the services are easy to access (cafes, restaurant, spa, pool, and gym are all top notch). The room was spacious, clean, I booked the classic executive suite with kitchen but no cooking facilities. I brought my own induction cook top and groceries, which was great. The kitchen was really big and able to accommodate big meals and small snacks. The bathroom was great, very spacious with a luxurious bathtub and separate shower stall. The best thing about the place was the customer service. I have 11 packages sent to myself from Amazon, and Yunip the concierge was gracious to hold all the packages for me until I arrived. Extra shoutout to him -- thank you! The reception service was also great, they were able to accommodate my late check out. Everything was perfect, will return again soon. Thankyou!

The service is particularly good, attentive, breakfast is very good, you can order breakfast, because foreign meals are not like the habit of eating at home, you can relieve it at the buffet breakfast.

It is a nice hotel of the Danat chain, hotels of this chain guarantee they do not disappoint you. But the biggest weak point of this hotel is the room is not noise proof at all. This place is family friendly considering its nice pool area, and the very reason makes this hotel super noisy. It felt like I was sharing a room with a whole family. Still, this hotel is nice in that its staff are very nice and accommodating, its pool area is nice and spacious. It is small but clean, and I liked its balcony too -- you can see Jebel Haffeet snaky road from afar. Its worth the money.

Very good recommended for all types of travelers and it has a connected mall which is perfect

Place is good,very cozy. Room is big. But Wifi is bad. Very slow. Staff is not attentive specially on the guy near the door. He is with his mobile phone doing something. When we chek out,he saw us with all the bags. Not even offering to help. Not even bothering to open the door to help us. When we open the door,that is the only time he also open it. We asked reception to extend until 1pm for check out due to uncertain circumstances. But did not allow us (understandable) maybe becuase its weekend. First time experienced this in out hotel stays.

Excellent experience, service and amenities have a room to improve, staff was much cooperative and welcoming. Amazing view. Food is good and not much pricey. Overall 4/5 .

The location of the hotel was excellent, as it was close the all attractions. We had amazing time at the zoo which was totally worthy of every penny. Facilities were good and they have good choices for swimming pool. Paco bar has good promotion and the food was good. The room was the biggest issue for me. It was too small,especially the toilet. The room had a queen bed, but there wasn't much space to move around. The bathroom was cramped, and the toilet was uncomfortably close to the wall. Overall, the room was not comfortable, and it was kind of disappointed compared with the other radisson blu I had stayed in. Overall it was okay.

So nice and amazing staff i have a good experience so i will visiting again soon thanks

From the check-in counter, we were warmly greeted and assisted by 2 wonderful/helpful guys (Karim & Ahmed) for our 2 full board connecting rooms and wasn't expecting how huge, neat and cozy the rooms are. Then went to the roof for a swim in their not so big but clean relaxing overlooking swimming pool. But what stood out for us is their food and services, starting from dinner-we were welcomed with pleasant staffs. Overall, the food variety is not that much but the taste and quality were superb (Kudos to the chefs) together with an amazing service from the staffs (Neha, Damith and Shameem), we felt like kings and queens. It's a staycation to remember and worth recommending. We will definitely come back.

If I can summarize the experience in this hotel, it's one of the worst hotel I have ever been my whole life. They say it is a four stars hotel, but I assure you it wouldn't even reach the standard of a normal hostel as they are not following the international rules of hospitality, and this comes from a frequent traveler and someone working in hospitality field. Now, to explain my experience it's the first time to face such an issue where the hotel is kicking out their customers. After booking, paying and confirming the reservation for 2 nights 3 days, next day we head to the hotel and we reach 9 pm. As soon as we arrived, the guys gave us the news, yes you have booking but you will stay only 1 night and the next days 12 pm you have to leave as the hotel is booked by the government. When we asked why you didn't inform us earlier, they say we got the news 3 hours ago. Yes they had time to inform us anyways.. then we asked that we need to solve this issue and as they are responsible of this incident, they say we can't do anything for you, check in and leave tomorrow 12 pm. OK what about our money? We shall get it in 4 days to 2 weeks as it's through booking.com Away of that, the way of hospitality we have received of lack on communication and handling a furious customer who is coming late night on such Hazzard news. While we were leaving, and after filing a complain to the tourism authority about this hotel that we shall never visit again, they say ” the hotel is being taken for quarantine”.. sorry but why you never even informed us this from the beginning. Why everything has to be late and you have to leave your customer in the street with an unplanned accommodation Such an awful hotel that even iy foenst the one start rating I gave, as if it was me, I would give them maximum QUARTER star. Note: Night shift supervisor with the name Abdul Muthaleb, is a real example of lack in communication and solving problems. Talking to the guest in a manner as if he owns the world saying NO SOLUTION. Complaint has been filed to the tourism authority hoping we get our rights as a customer being humiliated as such.