Fanyifanyi
July 3, 2024
I wanted to give a bad review. First of all, I spent so much money, but on the day of check-in, the room card could not open the door. After entering the house from the back door, the air conditioner of the house was broken. I stayed in the house without air conditioning for nearly an hour, and the room card was not delivered. Since I had an appointment to join the tour at 4:30 pm, I had no choice but to walk back to the office. When I came back in the evening, I found that the air conditioner was still not fixed. A worker came to take a half-day off and finally asked me to wait. After I waited for nearly half an hour, another employee came and said that they wanted to change the room. Don't get me wrong, I was not upgraded. It was still the same size of the house, and this time there was no room card, and I used the key directly. But I want to sincerely thank Mr. Salah Albluwi and his team and Mr. Saad for their help. My car was punctured on the second day, and they helped me fix it under the scorching sun. Thank you very much. If it weren't for their help, I would definitely give the hotel a bad review of one point! To be honest, the environment is very good! But the two things about the key and the air conditioner really disappointed me! It was originally a perfect trip, but it became ordinary!
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