TownePlace Suites by Marriott Hotels in Albany

I accidentally stayed at this hotel, very good location, great facilities, comfortable bed, absolutely high star standard, and very good price. If you have the chance to pass by, you will choose this hotel. 👍

Fairfield Inns are usually of a good standard, but this one downtown was very disappointing. I booked this over other options due to a typically good breakfast. When I arrived there was a printed paper on the window saying ”No Breakfast Today”. Realizing things could happen like staff out, I asked what was the issue and if they were doing something for the guests like a credit to a breakfast or points for the issue. I was told ”I don't know, we were just told no breakfast” and also that there was to be no compensation for this. Sorry, but breakfast was a big part of the deal of staying at this hotel, and the response was unsatisfactory. When I showered the next morning I noticed something on the towel and found a short curly hair - not the kind you typically want to see in a bathroom, wondering if the towels were actually fresh. The next problem was that I was still charged the 4.95 enhanced Internet fee even though I am an Elite member. I noticed this on my bill later but did not want to go through the hassle of calling the hotel and getting a review and correction for five dollars. I suggest you skip this Fairfield and choose a different option near the city.

Hotel location is very good, basically walking distance. The parking lot is right at the back door of the hotel. It is very convenient, 16 knives a day, after check-out, you can stop there and no longer charge in the afternoon. Breakfast is not bad. Two 1 meter 5 large beds, no extra bed required.

No hot water but can’t complain for 80 a night

I have stayed at several extended stay america hotels but this one is by far the greatest. I honestly feel like if you have any problem they will make sure to take care of it. Excellent management and wonderful staff members. The manager here at this location is such a hard working woman. Gabbie goes above and beyond to make sure each and every person is taken care of. She has such an amazing positive attitude even when she is faced with difficulties. I promise with a manager like this its no wonder that this place is ran so well. I also appreciate hardworkers like Chi and several others. Chi is always proactive and positive. This woman knows how to give great customer service. When I walk up to the front desk she is always attentive and ready to answer any questions I might have. There is also a very tall guy who works at night usually and he is just as awesome, I can't remember his name but he is definitely a hardworker and tries to make sure everyone is taken care of. I will always keep coming here becasue the customer service and the prices are FANTASTIC!!!!!!!! Everybody keep up the great work!!11

Convenient location, walking to the city hall, landmark building, about ten minutes away. There are not many restaurants around, parking is free and there are plenty of parking spaces. It is a good choice to pass for a day or two. Starbucks on the first floor of the hotel is not recommended, the price is high and the quality is very general

The hotel has a good location. It is very convenient to travel next to the expressway. The quality of bedding is good. The most commendable thing is that the breakfast is very rich. It can be said that it is very rare in hotels in North America and even Europe. Overall, it is a very good choice. friend.

I guess the dead plants in the pots by the front entrance should have been a sign. We had to wait almost 5 minutes for Emmanual to come out 'from behind the wall' to check us in. He was pleasant enough though. He informed us that the pool was closed due to a maintenance issue (it did not open at all during the time of our stay). Our room was nice. There was a mini fridge that needed some dusting/cleaning around it and under it. In the bath, I discovered there were only 2 towels and 2 washcloths for the 3 of us and there were no linens or blankets or pillows for the couch pull out. There was no answer at the front desk when I tried calling several times, so I had to walk down to get these items. When Emmanual did finally appear, again from 'behind the wall', he said there was no one to bring them up, so he told me to hold on. He went 'behind the wall' and after a bit re-emerged carrying a mound of towels, linens, blankets, and pillows and passed them off to me, as he had to check someone in. I should have made 2 trips, as I couldn't carry all of this large load without dropping things along the way. The king bed was comfortable with clean, soft linens. The shower was set up so you could turn the water on on one end and the shower head was on the opposite end, There were 3 bottles attached to the wall that were supposed to hold shampoo, conditioner, and body wash...they were empty. The hair dryer shut off button was broken, so it had to be unplugged to turn it off. One evening, I went down and ordered a flatbread pizza. Justin made it. It was pretty greasy and was not how it was described on the menu. During our stay, we also dealt with Imani at the front desk...she's wonderful!!!! Great personality:) Very helpful. There was always plenty of parking. Overall, this was not a bad stay by any means. This property was just not as good as other Courtyards we have stayed at.

Ok, so we (a family of 5: myself, two teenagers and our two year old)booked a stay here because the location we usually stay at - Home2Suites in Albany was sold out. We called ahead to see if by chance our room might be ready an hour or two before check-in and are told that the room wouldn’t be available til check in time. No problem. We reserved one of the bigger, corner rooms at $172/night (average) so it was understandable. We arrived at the agreed upon checkin time and were told by a man wearing a blue, button down shirt that was so wrinkled, I questioned if he really worked there at first. He radioed to what I assume was his cleaning staff who told him that our room (526) was not yet available and there would be a 30-40 minute wait. My family and I braced for a long wait. Then a gentleman in a neatly-ironed, red, buttoned down shirt came to assist me and told me that in fact room 326 was available for us and there would be no wait. Thankfully that was the case and we didn’t have a wait but also didn’t have the room I had originally reserved. No problem. We had a similar room. By now, the man in the wrinkled shirt was addressing the crowd that was beginning to gather in the lobby loudly exclaiming: “ATTENTION EVERYBODY!!! I AM ONLY GOING TO SAY THIS ONCE SO LISTEN UP.” - he proceeded to yell to the waiting line (which looked like a mix of family and business travelers) the breakfast buffet hours and prices in an exasperated way that made me think they must be tired of confusion regarding the breakfast buffet. We’ve never been here before so I just shrugged my shoulders but found the public interaction awkward because this man who looked like he pulled his shirt out of the trash was speaking condescendingly to the line of travelers who just wanted to get their rooms. I found this entire opening process less than professional but was happy to get to our room. We had reserved the bigger room because we’re a family of 5. I entered that information when I created my reservation. When we got to our room we found the accommodations themselves sufficient but there were only two bath towels, two pillows and no linens for the sofa bed that the kids would be using. Not the end of the world so we called the front desk and to their credit they had our extra towels and bed linens up fairly quickly. But no pillows. It would’ve been cool to not have had to ask for any of these things. Presumably guests steal anything that’s not nailed down so I get it but there must be a better way. We called down again for pillows and they were brought up fairly quickly as well by a friendly attendant. The morning of Friday, August 19th was interesting. My wife and kids were excited to try out the Starbucks located on the ground floor so while they got ready in the room I decided to venture down and get coffee and pastries for everyone. Thank goodness I made this a solo mission. As I got off the elevator on the ground floor in between the Key Bank and the Starbucks there wa