Albufeira Sol Hotel & Spa

Great hotel

Some parts of the hotel fab such as the animation team who go out of their way to say good morning lovey group of people. The bar staff and the greeters in the dining room are also friendly, unfortunately that is where the friendly staff end. We were a group of 8 friends who had booked 2 suites and a room. They should have been allocated 3 adults per suite and 2 adults in the room. The receptionist got confused and a party of 3 ended up in the room and the 2 in a suite, as we haven’t been here previously and there was a double bed and a pull down sofa bed we assumed this was correct. After unpacking spending a couple of hours at the pool we went back to the room to get ready this was when the issues started. We realised we didn’t have 3 towels so I rang down and spoke to a lady who said she would get another one brought up. The first person got in the shower turned the shower on and the small portable head flew off the wall hitting them and cutting their finger. I rang down to reception to explain but the person I spoke to interrupted me before I could speak to tell me they were sorting out the towel! I explained the issue but he was more concerned that we were in the wrong room. Despite the confusion was from his staff allocating the rooms, he was very rude and abrupt and would not accept we didn’t choose the rooms simple went where we were allocated. His answer was to pack all our stuff up and move, we told him it was fine and since we were only here for 4 nights we would manage. (Who does want to pack and unpack a few hours after landing) he told us to go to the other room and retrieve the spare towel. That we were breaking the law by staying in the wrong room and it was our fault. Later on that night when we opened the pull down bed up we found the bottom sheet stained and grubby, realised we had no bedding or pillows for it. Rang down again to be told to go and retrieve missing items from other room, this wasn’t possible as they had stayed out later. Went to Reception to be greeted by the same guy who again informed me he was in charge of reception and it was our fault for not moving. He reluctantly got the missing items but not before accusing me of pointing in his face, bear in mind I am 5ft 1 and he was the other side of the counter and desk. If I could have done this I must have arms dragging on the floor! My friend tried to explain that we weren’t blaming him and we would stay where we were allocated just wanted the items that were missing. He came around the other side of the counter to give us the pillows and over reacted by backing off with his hand up making out she was going to do something, she was saying please don’t I just want to shake youfeelings I know it wasn’t your fault he acted like she had threatened him! Bathroom grubby and not cleaned from the Sunday we

Honestly, we haven’t enjoyed anything in the hotel. Staff was rude, specially the lady in the reception. The food was the same for 10 days. Noisy travellers. Entertainment team is basic. Evening entertainment is very poor with trashy shows.