Top rated hotels in Albuquerque

Holiday Inn Express & Suites Albuquerque East
4.4/562 Reviews
A knock on our door at 8pm my wife opened the door to be met by the front desk lady aggressively telling her “multiple complaints about excessive noise and shouting from our room, she had listened at our door and heard screaming and if she got one more complaint we would have to leave the hotel”. I called back down stairs as I was in shock - i thought she must have the wrong room - the only noise was from our perhaps boisterous 6 year old who was watching a kids show on YouTube kids. But she again reiterated “screaming” and that we would be forced to leave. In my opinion I don’t think you could find a quieter family. Certainly the TV would have made more noise. Shocking unbelievably bad customer service - simply asking us to keep the noise down as someone had complained would have been sufficient - but the instant escalation to leave the hotel…..left us feeling very upset. If we disturbed someone at 8pm in the evening, we are truly sorry. The noise insulation seemed good in the hotel - we only heard occasional doors closing and the freeway traffic outside. We had got in from dinner around 7:15pm after a 9 hour drive. After the complaint at 8pm we spent the next 45 mins whispering and stressing that somehow we were going to be put out in the street in a Saturday night in Albuquerque, before going to sleep. Needless to say it was a restless night sleep. As for the hotel, we stayed at a Holiday Inn Express hotel the night before in Fort Worth. So we had a direct compare and contrast. In Albuquerque the shower did not work and there was a problem with the functionality of the blackout shades. The breakfast was a little disappointing as there was only half of the items offered actually available (the sausage and biscuits were great). No yogurts, cinnamon roles, bread for toast. And there was a distinct absence of any staff replenishing food, or cleaning tables etc. Check in was also odd - we had booked a prepaid non cancellation 2 x queen bed room (for our family of 4). Arrived around 5pm. At check in “sorry I don’t have that room, but I do have a king suite with a sofa bed; the hotel is fully booked”. I explained that didn’t work for us, we needed two beds. After some time on the computer the lady said ok, I have a room for you “someone else is going to be disappointed when they check in tonight”. I have no idea what the criteria used to select disappointing a guest were. Overall something just not right with the way this property was running.
Holiday Inn Express & Suites Albuquerque-N. Balloon Fsta PK
3.8/532 Reviews
We were given room 210, apparently the designated ‘pet’ room. It is not located on the main corridor but behind the elevators, so it took a bit to find it tucked away. The room is small with a queen bed that sits on rails instead of an enclosed box as we are used to seeing. Great hiding place for your pet. Especially since the lining for the box springs is torn away and hanging on the floor. There is only a walk-in shower and the only place to put pet items is in the bathroom which is crowded to start. The employees were all courteous and smiling. The breakfast attendant was especially nice and efficient. That being said, the property could use more seating for meals. This was on a Friday morning and people were in the lobby area eating on their laps.
Holiday Inn Express & Suites Albuquerque Airport
4.4/5103 Reviews
This place saved us when our original hotel dropped the ball at 1 in the morning. Very helpful and friendly front desk staff. Rooms were impeccably clean and the beds are super comfortable. Breakfast is a step above your normal hotel breakfast. Biscuits and gravy, scrambled eggs, ham and potatoes are just a few of the options. Not to mention that had the coolest automatic pancake conveyer belt machine. I had never seen anything like it and it made 2 hot fresh pancakes in a matter of minutes. Made me want one for home. Great experience overall.
Holiday Inn Express & Suites Albuquerque Historic Old Town
4.2/5103 Reviews
Worst hotel experience ever. The first thing I noticed upon entering was a strange chemical smell, not very pleasant. We checked in and went to our room. Our first room wasn’t clean and even though we paid extra for a mountain view it didn’t have one. We were moved to the fourth floor, still not much of a view of anything but the front door, and parking lot, don’t waste your money on the “mountain view “. Whatever. We went out and checked out our surroundings. When we came back the smell was even stronger and we could smell it throughout the hallways, thank God it didn’t stink in our room. The bed was awful. Neither of us slept very good. The shower was like a sand blaster, and there was no way to adjust the pressure. Everything about this room was awful. I booked through IHG and contacted them about canceling the rest of our stay at this hotel and was sent a copy of their cancellation policy, ugh. So we decide to try to make the best of it for the next two nights. We didn’t get much sleep the second night either. I went downstairs around 5 am to get coffee and got locked out of my room. The nice front desk guy couldn’t get me in either, I had to wait in the stinky hall for my husband to finish his shower and hear me knocking and let me back in. They said they’d fix it that morning, but that was the final straw. We checked out and went to a much better hotel for the remainder of our stay. The front desk person didn’t ask why we were leaving early, and nobody from Holiday Inn has said a word even after leaving a similar review on their app.
Holiday Inn Express & Suites Albuquerque Midtown
4.2/540 Reviews
Not such a great location however all employees were very nice and went out of there way to make you happy.

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