Hotels Near The Wee Play Place Soft Play and Cafe in Alexandria

Dinner arrange with friends and decided to stay local rather than heading into Glasgow. Big mistake unfortunately. Arrived at 7.45, restaurant was quiet. Shown to table and hassled about drinks almost as soon as we sat down. Menu was very much similar to a Harvester Restaurant chain one. Had a trio of burgers, scampi, prawn pasta and katsui curry. Very middle of the road and the trio of burger s was very disappointing. Puddings were even worse the lemon meringue tart had a crust on it that you could have cracked a nut with it was so hard. The best of the even was being told at 9.15 that it was last orders and then being kicked out at 10pm. Definitely a place to miss , if you wish a nice meal and don’t want rushed out of the door.

We booked a weekend break with a view to staying an extra night however, we couldn’t escape quick enough. I tried to call the spa to book a spa day for my hubby and I and each time the phone range and cut off! So no spa could be booked. Let down number one! Upon arrival I checked in and was told the bill was £540?? £440 for the room and £50 per room per night “incidentals” on my card. Not a problem but why not say this instead of just expecting us to know. Let down number two! I mentioned about the spa, there was no apology and was asked if I wanted to book in there, nope that ship unfortunately had sailed. The room was spacious and comfortable enough with everything you needed, I would have expected a coffee pod machine for the price of the stay but instead a kettle and instant coffee it was, this need addressing, I understand they’re undergoing refurbishment which is fine, but let people know and price rooms accordingly. As the room looked tired with peeling wallpaper etc. The breakfast was a huge let down…. (We stayed 6 years previously and the breakfast was cooked to order!) it was on a par with a toby carvery breakfast! The station was tucked into a corner of the room so that if one person was helping themselves, nobody else could get in, leading to it being very awkward to navigate! The coffee was terrible. Not what you expect from a 5 start hotel! That was faux pas three at this point. After breakfast, We decided to check out to spa area. We walked down in our slippers and robes and was met by a young brunette girl and very rude blonde woman, who were deep in conversation about another member of staff. They didn’t stop their conversation for us but did for another woman arrived after us. After she had finished dealing with this lady she didn’t even look at us and just grunted sign in there. There was no direction as to where anything was. No warm smile or any sort of customer service! After making use of the pool and sauna we decided we’d like to sit in the jacuzzi outside…… we were just about to walk in and a young brunette girl said no you can’t go in there!!! I said I’m sorry? She said you aren’t allowed in there at 10.30am as they hold the area to “paying spa guests only” and if we wanted to go in we could after 6pm, This is where I decided to put her straight regarding the failed phone calls to book said spa and that they’d missed out on £324 for the two of us because they couldn’t be bothered to answer nor could they show us the time of day when we arrived at the reception! The attitude of both these women was unacceptable and disgusting!!! Definitely not the attitude to have when dealing with “paying” hotel guests. We weren’t staying a third night and upon check out I noticed 10% gratuities had been added to our bill! I’m not sure why, nobody served us at a table, we had to frequent the bar and carry them ourselves to our table! I couldn’t order room service from the bar this was an issue for some reason! It was a fa

Lovely hotel with a friendly service and plenty of amenities. The leisure club was lovely, especially after a day of hiking.

We were surprised to be given a free upgrade on arrival which was a great start to our holiday. The room was nice, clean and comfortable. Amazing water pressure in the shower - it felt like I was under a waterfall! :) We decided to have our dinner at the hotel which was lovely. Check-out the next morning was super quick and with just a short walk across the road to the airport you could not get a better location.

We booked this as we knew our flight home to Glasgow Airport was landing late and we could not face the long drive home at such a time. By the time we cleared with our bags and walked to the hotel from the terminal it was 2am when we checked in. Unfortunately we were given room 115, which was opposite the elevators on the first floor. It was also not only an accessible room with wet bathroom (no shower unless you wanted to flood the whole room) but also had a ”connecting” door to the next room. No idea who was on the either side, but not ideal for either of us given our late arrival. I was feeling extremely tired and and went straight to my bed - unfortunately it was far too soft and it was a double, so we tended to fall into the middle where the ”hole” or ”dip” in the mattress was. With us both trying to sleep on the outside of the mattress for comfort we continually pulled the small duvet from each other in an attempt to keep warm after our return from Africa. The pillows were also too soft for my liking, however that was minor compared to the mattress. There hours later, at around 5am the corridor started coming alive with excited children heading off on their holidays, running and squealing, literally!! I can't blame them for being enthusiastic, but perhaps their parents might have understood that some guests might still wish to sleep at that time? Thus our morning continued so when we finally dragged ourselves up for breakfast around 9am I was extremely tired and somewhat grumpy... Now to breakfast; a fairly good selection was on offer if you came at a quiet time. I saw some guests leave towards the end our meal time as they did not want to wait in the queue for what was left. My main gripe about the breakfast was again, not the hotel's fault, but the guests, who presumably are not used to staying in hotels and don't know what swerving utensils are for. I saw one female guest pick up and touch several slices of bread and returning them before picking what she put in the toaster machine. I purposely picked a slice she hadn't pawed and waited whilst it went through the machine, then just as it arrived a young man (her son I believe) whisked it away in front of me. Manners non existent. The breakfast staff were helpful and friendly and the food on offer was perfectly adequate if all the guests knew how to behave. All in all, we picked this hotel for a catch up sleep after a late flight in and we didn't achieve that so we will not be back.

we have just returned from a one night stay travelled with caledonian travel.first impressions nice clean hotel.room very nice and spacious then it goes down hill put the tv on not programmed so we rang reception they said we will speak to a colleague and get back to us we are still waiting for that phone call reception never answered the telephone.it took half hour to re programme our own tv.we were told by our driver that it was very busy and we must stick to our meal times we were given 8pm we arrived it looked chaotic the greek supervisor asked us to wait ten minutes after 55 minutes we demanded to be seated at 9.20 we were given luke warm soup staff not acknowledging you we had to go to bar to ask for our food 9.40 we got a chicken dinner we didnt wait around for dessert the supervisor said he clocks in and out and the higher management had given away our dinner time this does not help us.breakfast was better as liz the server was in much more control would i return no never they shouldnt overload the hotel like they did because you just walk with your feet and use other hotel brands were customer service is a must.this hotel is not suitable for coach parties as it couldnt cope with more than one coach.

I chose this hotel because it was not so far from the airport. In principle, it is not bad, I can recommend it.