Sheraton McKinney Hotel

The hotel was lovely. The room was very clean and provided all of the basics. The staff was extremely accommodating and went to Great Lengths to make our stay comfortable. The front desk person actually helped my brother-in-law get a donut on his car after he blew out a tire. I saw consistent acts of kindness and consideration. Would very highly rate their staff. Housekeeping was efficient and always made sure our towels were replaced as needed and the garbage bags were supplied when requested. Rooms for able to maintain a cool environment despite very high temperatures outside. Internet worked well.

Had to book last minute. Hotel and Room were incredibly clean. Bar was hoping. Looked like a lively fun place to stay. No traffic around it, easy to get to. We will be back.

Great job

Very clean and smell good inside the room

This is probably one of the better Sheratons I’ve stayed in over the past couple of years. The property looks nice from the outside and inside it’s really nice. The room was clean and very nicely kept up, even though it’s the older design and will soon be refurbished. Checking in was decent, the lady was friendly. The property has a lot of rooms, so it was quite a walk to my room after getting to my floor. I liked pretty much everything about the stay – EXCEPT the lobby restaurant/bar. I got a card when checking in for a free glass of wine, so I went down to get one. About ¾ of the tables in the restaurant had dirty dishes which haven’t been cleaned yet. There were a lot of people also dining at the bar and other tables. There was ABSOLUTELY NO EMPLOYEE in the area… none to be found! I figured they were getting something from the kitchen and decided to wait. I waited so long that I felt I might as well wait this out. After 15 minutes, I got tired and walked away… never saw an employee – THIS IS RIDICULOUS and demonstrates very poor management. If it weren’t for the horrible experience in the restaurant/bar, I would have given this property 5 stars.

Great hotel!

This hotel is very nice. So clean, upscale amenities, great location. Close to good restaurants and plenty of shopping. The staff were just lovely! I was traveling alone and I felt very comfortable. I would stay here again, most definitely!

I arrived Sunday - restaurant closed and had to get food from a very limited room service menu. I got nachos and they charged me $22 for FIVE - yes five - chips. Unbelievable.

We will never come again! My husband and I have date nights here and there. Which as parents we get to take the night on the town. I was super excited because we booked with Sheraton before, and had the best time of our lives. So I instantly booked with Sheraton in McKinney. When we arrived I called the front desk, and explained that the room was extremely hot. Also that the water was cold, and the young man says he will send someone up. The gentlemen comes to the room, and says hey if it continues to be hot. In the morning inform the front desk, and they can handle the situation during check-out and apologized for the issue. Well in the morning, during check-out I explained to the supervisor, the issue. TEXAS is hot!!! The supervisor looked at me and said what would you like me to do about it? I asked what is my options, that had I known the hotel was going to be hot!!!!!! I could have to another hotel that was just as nice. She than proceeds to say the hotel is extremely old. Since the night desk did not make any notes on the room. She could not comp the room, but as a guest that is not my problem. I called someone to come to the room. That is your staff issue. so we only received $10 off. So after this bad experience!!!!!!!! I will take my family to another nice hotel, that can accommodate the guest! Make sure that guest are satisfied and to have some kind of compassion for the guest!!!! Not WHAT WOULD YOU LIKE ME TO DO ABOUT IT!!!! I felt under valued, especially for a nice night out, and I have to sleep in a hot room, and take a cold shower. No this is super ghetto and so unprofessional. I will never return, and find another nice hotel that will cater to there guest. Customers pays everyone bills, including the owners of the hotel and this is horrible!!!!