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Hilton Garden Inn Allentown Bethlehem Airport

Hilton Garden Inn Allentown Bethlehem Airport

4.2/5100 Reviews
While the hotel itself was nice, the check-in was a disaster. I had called ahead to let the hotel know we would be arriving between 2am and 3am, due to a late arrival into Newark. When we arrived around 2:45am we were told we could not check-in after driving over an hour and spending another 5+ hours on a cross country plane trip, because the computers were in the middle of a ”reboot” to close out the evening. I was told that if I had called in to tell them we were arriving late someone would have printed keys for us advance, so it was obvious to the hotel clerk we didn't call in (which as previously stated we did). All in all we had to wait an extra half hour to check in, after which we were told the keys probably wouldn't work, so we had to wait for a maintenance guy to walk us up to our room and let us in, and then to add insult to injury, the next day, the front desk calls me up and tells me we never left a credit card imprint (which we did, one of the reasons we had to wait half an hour), so we would have to rush back to the hotel to provide a credit card or risk losing our room for the second night.

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