Montebelo Aguieira Lake Resort & Spa Reviews

Second time here, every time I come back it's better. Top apartments, with all comfort. Indoor pool with top hot water, like I've never seen before. Fabulous breakfast. Coming back as often as I can. I recommend

The hotel environment is very beautiful and worth a visit. It is the first choice for vacation and recommended by friends who travel by car. There is a lake and its own garden next to it. It is very nice to stay there after taking a hot spring bath.

Wonderful, waking up to the incredible view over the lake! Repeating...

Everything was excellent, from the friendliness, kindness and availability of the staff, to the cleanliness, food and swimming pools. For families it's the best ❤️ I'm delighted

Beautiful.

This was not a pleasant stay. The hotel has a weird policy. They demand the customer to carry pool towels in the room and hand them over to the front desk upon checkout. We did not bring them down because we did not use them at all. The staff insisted that we walk back to the room and bring them down to him. To prove that we did not steal them? Never experience such disrespectful policy to the customer. This suppose to be a nice resort hotel, not a motel. There was a printed post in the room with a long list of items and their price next to them. It's a warning that if you steal any of these, you will be charged on your way out. Interestingly, we found a dinner charge got tagged on to our bill which we never dined in the hotel and funny thing was that after I argued with the staff, he could not find the receipt in the restaurant. The charge was eventually got removed of course. The hotel charged me on my credit cards in USD but did not give me the option of charging in Euro. They put 4% service fee directly on my bill as a result of charging in USD. I argued that I want to charge in Euro but they shrugged and said that's the way it is. The hotel is dated and somewhat rundown. If you are visiting Coimbra area, stay somewhere else.

One mediocre hotel at best for its facility, room, and food. This hotel is the most disrespectful to its customers I ever stayed in my life. Upon check out, the hotel asks the customers to hand over pool towels to the front desk from the room. We have never experienced such strange policy and was demanded to go back to the room to retrieve the towels that we never used and hand them over to the front desk. In the guest room, there is a long list of of items with price next to them. In other word, the hotel assumes all customers are potential thieves. When we checked in, we were requested to pay in full. When I received the receipt of the credit card charge, it showed that we were given the options of paying in USD versus Euro. In fact the hotel never gave us the option and charged directly in USD with additional 4% mark-up. If you are visiting Coimbra area, stay somewhere else. You can skip this hotel. It is rundown and definitely not qualified to be considered as a resort.

Outstanding Hotel, stayed her in late August for 3 Nights, Amazing breakfast. Very clean family resort ideal for local tourism, we visited our son who recently moved to Portugal and used this Hotel as a base... Very friendly staff

I went for lunch with Friends on Easter Sunday, after booking in advance. The Hotel has an excellent location, beautiful, calm and relaxing. I was very disappointed with the dining room, of the "canteen" type, far from the refinement that a 5-star hotel should have. "Formica" tables, paper tablecloths and napkins, lots of people and a lot of noise. The food was varied and sufficient, with timely replacement, but the atmosphere was identical to the arrival of three passenger buses at the same time! Hot dishes had cold food. As it is self-service, there should have been some microwaves available... The staff, perceived to be amateurs, complied but without refinement. It has nothing to do, in terms of comfort and quality, with the Montebelo de Viseu, from the same group, which already offers a differentiated service suitable for 5 stars. I think they should review either the methods and the service, or the stars...

I really liked it. Two family nights, with all the comfort and quality. In general, everything is very well organized, clean, simple and practical. All friendly staff. Speaking in particular, the superior double room was very spacious, great soundproofing, super comfortable. Nothing to point out. The Spa has a sauna/Turkish room separated by gender. It's not possible to enjoy it as a couple. Otherwise, both swimming pools and the jacuzzi meet the requirements. Dinner went well, although both my dish and my wife's dish lacked something in terms of flavor to be perfect. The outdoor space is beautiful and I imagine it has great potential in the summer. I would like to return.

I was quite disappointed because of the water temperature in the indoor pool and because of the ambient temperature in the pool area it was cold, on the first day I arrived I went to reception and said that the water temperature was very very cold they said that the water temperature was 28 degrees within the legal norm, as I have a brother who is a swimming pool technician, I contacted him and asked, what temperature did an indoor leisure pool have to have, like the hotel has, he told me it had to be above 31 degrees and the children's pool was still at highest temperature, something that wasn't there is that temperature in the water was 28 degrees and for a competition pool and that pool is for leisure. In conversation with more customers, they had all complained and did nothing. When the maintenance technician goes to the pool to measure temperatures, customers ask what the water temperature is? When he says it's 27 degrees in the morning and in the afternoon on another trip we ask again and he says it's 27 degrees the same as in the morning and that it wasn't even 28 degrees... I went with my wife who is pregnant And with my son, I and I can't even go to the pool, just boys for a while. On the last day before leaving, at the reception they asked how it went, I said what had happened, they said again that it was 28 degrees, I said that something was not right and the technician's thermometer showed 27 degrees and the man who was answering was silent. And at the entrance it is posted that the temperature is 33 degrees, which does not correspond to reality. Before booking, I called to ask if the water was hot and they said it was very warm. I was disappointed with this stay.

For the second time we visited Aguieira, this time in its newest hotel. Overall, the experience was pleasant and met expectations, but there was still a large margin for growth. 2 aspects to consider (which I already had the opportunity to share with the staff): - restaurant - huge disappointment, expensive and poor quality. I don't recommend the cod chip dish at all as it was more of a dish of bones with cornbread. On the other hand, the beef tenderloin was a pleasant surprise even though it could still be improved (it was enough to simply let it rest after cooking once it filled the plate with blood). The cover charge is super basic, and the bread is extremely dry (you just had to put it in the oven for 1 minute and they had already fooled the customer with "fresh, freshly baked bread"); - gym - somewhat restrictive opening hours (opens at 9am and for those who are at work and would like to train before going to work, I believe it is completely prohibitive). Furthermore, most machines do not work/work poorly. Apart from that, the location, facilities, breakfast and spa (very pleasant massage experience) should be highlighted. Zé & Raquel

A place that allowed us to rest and recover energy. The rooms are very functional and comfortable. The restaurant is reasonable, but I expected more for a 5 star. The SPA must be on another level, a gym that may have another type of equipment and Turkish baths and saunas, in changing rooms, are not very well understood in a 5-star hotel!

Well... I'm going to repeat what I already saw here on the FB page, there would be so many good things to write... but, unfortunately, it was a real disappointment! My end of the year would almost have been ruined if it weren't for my ability to turn things around and think...there are much worse things in life! Wonderful place. Facilities with everything to be a top location. But the reality? Weak... very weak! Almost bordering on vulgar and impolite!!! We rented the Hotel's only suite for 2 nights on New Year's Eve. First problem, we arrived at 8pm and despite the employees at reception seeing us arrive with 2 suitcases and 2 suitcases, they completely ignored us and I had to ask the employee who was carrying the stroller for help for that purpose, because the girls were too busy viewing content on their cell phones. (Thank you very much in advance to Ruben who was the only employee who showed any professionalism) Second problem, we ordered breakfast for the room on 01/31 in the morning and it arrived approximately an hour after the request (almost lunch time) and…incomplete (well, because we might like the coffee sour), we waited another 15m for the sugar. Third problem (and most serious) New Year's Eve dinner/supper completely boring, elite food but cold and flavorless, to the point where the sauce on one of the dishes was gelatinous due to the low temperature. We asked how it was possible to have a chef in the kitchen and for such a situation to happen, as they had a chef, but they didn't have the service to match him. A dinner that lasted 3h30m without any entertainment or simply background music (can you imagine the boredom?) Yes, because the band, which was the only thing that saved the night, was only booked from 11:30am to 1:00am. Imagine such a situation in a 5-star hotel ?? I had heartburn and a horrible headache. We paid (and well) to have fun and they treated us to a bit of music and cold food for 3h30m... I wish I had gone to the bifanas in the trailer, then I paid a lot and a half for a hot bifana, there was music recorded and what the hell? the lobsters (which I didn't eat for various reasons) served with good service at 2 a.m. Ahh but did you think the horribilis experience would stop here? Naaa... to end on a high note, on the 1st, at check out (yes because despite being included in the New Year's service, a brunch, what we wanted was to escape 7 feet away so as not to start the year in the presence of so much lack of professionalism and tasteless food) so, as the luggage collection service, once again, took time, we brought everything down with some effort but...we forgot the wonderful yellow jacuzzi towels that were left in the suite for us to enjoy but which we had to bring them and return them at check out to prove that we didn't take them in our suitcase, so failure to forget was penalized by preventing us from escaping quickly, we had to wait at reception for the towels to be present.