Swissôtel Wellness Resort Alatau Almaty Reviews

Response from Property: Dear Sokhail, Thank you for your positive feedback! We are delighted to hear that you found our hotel affordable and enjoyed our breakfast. We are also glad that you appreciated the convenient location near a shopping center.We hope to welcome you back soon for another pleasant stay. If there is anything we can assist you with in the future, please do not hesitate to contact us. Best regards, Guest Relations

Response from Property: Dear Rimvydas,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your insights, as they help us continuously improve the experience we offer to our guests.We're delighted to hear that you found our location convenient for accessing the city center, and we apologize for any inconvenience caused by the distance from the airport. Your observation regarding morning traffic is duly noted, and we'll strive to provide more information to our guests to help them plan their travel accordingly.Regarding your comments about our room amenities, we're glad you found our beds comfortable. We value your suggestion to consider booking our more budget-friendly rooms, as we aim to offer options that cater to the varying preferences and needs of our guests. We'll also take your feedback about the room design into consideration as we continue to enhance our accommodations.We're pleased to hear that you enjoyed the variety and quality of our breakfast offerings. Your satisfaction with our food is very important to us, and we'll ensure that your positive feedback is shared with our culinary team.We apologize for any disappointment regarding the lack of a welcome drink and the impression you had of some of our staff members. Please rest assured that your comments have been shared with our management team, and we'll take steps to address any areas where we can improve the guest experience.Regarding our spa facilities, we're sorry to hear about the issue with the steam bath. Your feedback will be shared with our maintenance team to ensure that any concerns are promptly addressed.Once again, we appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Guest Relation Department

Response from Property: Dear Humaid,Warm greetings from Swissôtel Wellness Resort Alatau Almaty.Thank you for choosing our hotel and for sharing your impressions of our hotel with us. We will be glad to welcome you to Swissotel Wellness Resort Alatau Almaty and hope your stay will be at the highest level.With best wishes,Guest Relations Department.

Response from Property: Dear Aida kdr,We are very glad to see your positive feedback about our hotel. Thank you for noting our services such as rooms, territory, golf ,tennis and lake. Come to us again! We look forward to your visit!With respect,Guest Relations Department

Response from Property: Dear Guest,Warm greetings from Swissôtel Wellness Resort Alatau Almaty.Thank you for choosing our hotel and for sharing your impressions of our hotel with us. We will be glad to welcome you to Swissotel Wellness Resort Alatau Almaty and hope your stay will be at the highest level.With best wishes,Guest Relations Department.

Response from Property: Dear Guest,Thank you for taking the time to share your impressions at the Swissotel! We are sincerely sorry that you are faced with this situation and you have left bad impressions.We would like to contact you to clarify the details of your comments. Unfortunately, we don't have enough of your data to contact. If it is not difficult for you, please contact us at +77013460228. We will be waiting for your feedback and hope we will have a chance to correct your impression of our hotel and service!Sincerely,Guest Relations Department.

Response from Property: Dear Claire Boyle,Warm greetings from Swissôtel Wellness Resort Alatau Almaty.Thank you for choosing our hotel and for sharing your impressions of our hotel with us. We will be glad to welcome you to Swissotel Wellness Resort Alatau Almaty and hope your stay will be at the highest level.With best wishes,Department for interaction with guests.

Response from Property: Dear Nurtilek Kaynbek, Thank you for your warm feedback! It is the best reward for our team. We will continue to do our best to make your every stay with us pleasant and comfortable. We look forward to your next visit!Warm regards, Guest Relations Department

Response from Property: Dear guest,Warmest greetings from Swissotel Wellness Resort Alatau Almaty! Thank you for your review of your stay at our hotel. We are happy to know that you enjoyed our comfortable surroundings, great breakfast and stunning view. We will endeavour to maintain and improve this high level of service and satisfaction of our guests.Our hotel is indeed a little far from the city centre, but we are glad you found it convenient to use taxis to get around. The surrounding nature with mountain views and the lake in the courtyard creates a unique atmosphere and we are glad you enjoyed it.We hope to see you again at our hotel in the future. If you have any further requests or queries, please let us know and we will be happy to assist you.Regards,Guest Relations.

Response from Property: Dear Guest,Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed the natural environment of our location, with its lush greenery, birdsong, and beautiful flowers. We are fortunate to be situated in such a privileged setting and strive to maintain and enhance this natural beauty for our guests to enjoy.We look forward to welcoming you back to our little paradise. Best regards, Guest Relations

Response from Property: Dear Guest,Thank you for your feedback. We are sorry to hear that your stay at our hotel did not meet your expectations. We value every opinion and try to improve our service based on our guests' feedback.We are pleased to hear that you enjoyed the view from your room and balcony. We regret that due to the weather conditions it was not possible to enjoy the view of the snow-capped mountains.Regarding the noise from the event across the street, we apologize for the inconvenience.We have also addressed your comments regarding the cleaning of the bathroom and the overall condition of the room. Our team will immediately review and take all necessary measures to improve the hygiene and design of the bathrooms.We appreciate your comments on value for money and will work to improve our service. Thank you for pointing out these aspects, it helps us to become better.We hope we have the opportunity to welcome you back and provide you with a better experience.Regards,Guest Relations

Response from Property: Dear Guest, Warmest greetings from Swissotel Wellness Resort Alatau Almaty! We appreciate your review of our hotel! Your appreciation is very important to us. We are constantly striving to provide our guests with an outstanding level of service and comfort, and we are glad that your expectations were fully met. We look forward to seeing you again at our hotel in the near future! Warm regards, Guest Relation Department