Hampton Inn & Suites Alpharetta

I left two coats in the room when I checked out，after 4 hours I call to hotel，hotel response that there was no coat in the room，I feel so disappointed that this is my first to live in hampton inn and first time lost things can not be found.I think I would not select hampton inn for my travel stop.

Stayed here last weekend to attend my daughter’s college graduation. I’ve stayed here several times in the past. Rented 4 rooms in total for a three night stay. Hotel has declined greatly since my prior visit last year. Rooms were dirty, one had ants in the bed, another had a roach in the bathroom, hallways were hot, broken sprinkler head with water flowing, security door on side not working, garbage overflowing from the bin in front of the hotel, etc. Two female front desk people were not friendly, one was the manager who seemed annoyed. There was a power outage on the second day. We lost power to AC in our room. The maintenance person told us there was an issue with the circuit breakers and we should move rooms. Manager moved us to another room although she seemed annoyed that we complained. AC wasn’t working in that room either. She clearly knew that but was taking a shot that we wouldn’t complain? We eventually checked out early and move to the HGI a few miles away. Worst experience I’ve ever had at a Hilton property, which I basically stay at exclusively since it was the only hotel that I was allowed to use by the company I previously worked at for 25 years. Clearly not up to Hilton standards or the experience they want for their guests.

No black out drapes so street lights shined in the room and the traffic noise. Not a good nights sleep. Would not stay again

I enjoyed this stay. For me, a good stay starts with the reception and the staff here were excellent and very attentive. The room was great, although a safe and better condition ironing board are needed. For Eco-Friendliness, the hotels scores badly. Good that the room wasn't made up each morning as this is unnecessary laundry. However, plastic cutlery wrapped in plastic wrappers and apples wrapped plastic cellophane is pointless and bad for the environment.

Vennetta at the front desk at was very professional and willing to help us with our Hilton App at check in. The rooms were clean and the bed was comfortable. This hotel is very quiet as well. The hotel appears to be older but was nice. We would stay here again.

This visit was so bad that I would give it a -1. We strongly suggest you stay somewhere else. I'm going to bullet point most of it, so my hands don't cramp up. Arrived SUNDAY. Trash was overflowing. Elevator was broken (entire trip). Water for tea was lukewarm. Monday AM- 7:45- NO BREAKFAST (see photo). There was some dry cereal with no milk and tiny wrapped apples- that was it. The excuse was there was no one to work in the kitchen. No shampoo or conditioner- asked front desk for assistance. Asked for trash removal and towels. 2 PM- staff was outside our room door- asked for shampoo and conditioner so a shower could be had- staff said: "Room is not on my board so can't help". Front desk- asked for Manager- none on site (Sunday and Monday). Asked again for shampoo, conditioner, trash removal and towels. Handed conditioner and shower gel. Returned to room and staff threw towels at me and said they could not remove our trash, just put it in the hallway. TUESDAY. Called hotel for management. First call never answered. Second call spoke to assistant manager, hung up on. Third call spoke to manager. No apology. Stated that the best they could do was 10K points and go ahead and check out, but you must pay for the day. Additionally: Desk lamp never worked- asked three times for maintenance. Cable was out Tuesday AM. Air conditioner ran non stop and never got below 68 degrees. We checked out two days early and will never return. My husband's corporate office is nearby, and they have removed this hotel from their travel site. DO NOT STAY HERE!!!!!!!

hotel is NOT nice....food cold and little. ugh. ALL feather pillows and blanket only TOO HOT＞..feather...ugh.

The stay was great for my family and I we had enough space and privacy and the staff was friendly and helpful we would gladly return for a future stay

No hot food in the morning. The cook didn't come in, you don't have a back up system? Didn't have any forks, had to find the person at the front desk to get a fork, Check in was slow, couldn't figure out if they had any rooms available. Now I know why it wasn't busy.