Embassy Suites by Hilton Atlanta Alpharetta

Staff at this hotel are very friendly and helpful. The breakfast staff particularily were excellent! Great stay!

Elevators are super slow. Other than that was a great stay.

It may have been bad luck but I had Two days of extremely loud Television. The walls were thin. Nice staff, nice breakfast. Good location

The property was nice & quiet. The coffee was old in the afternoons during our stay. The bathroom need to be cleaned a second time when we checked in & the beds in 216 were oddly hard, not unreasonable. I did request late check out on a Monday. Their direct website states late checkout is $0 yet for a 4pm checkout I was demanded contrary to their website to pay a full night. The evening staff stated it would be $50 which falls into a typical $25 per hour charge. Their lack of consistency & the poor attitude when I quoted what their site states was disrespectful.

Great place as advertised

May who handled our check in etc was great. Probably the best ever

Disappointed in my stay. The AC would not blow cold. It wasn’t blowing hot but it wasn’t blowing cold either making it impossible to sleep in a hot room for two nights.

My family stayed at the Embassy Suites by Hilton Atlanta Alpharetta from Friday, March 22-Wednesday, March 27. We were originally put to room 524. This room was in an isolated part of the hotel, through a separate door. The room smelled old and musty, like no one had been in it for quite a while. Also, literally every piece of furniture in the suite was stained. The desk chair looked like a can of soup had been poured on it at some point in time. I called the front desk to request a different room, and we were given room 605, which was directly across from the elevator. Room 605 seemed clean, especially compared to room 524, despite it being right across from the elevator that buzzed/ dinged insanely loudly every time it opened or closed. Since the room was clean, we went to Whole Foods to buy breakfast and lunch items for the next day. My daughter and I have celiac disease, so we cannot eat in regular kitchens or restaurants. We returned from Whole Foods to put our food in the mini fridge, only to find it was broken. I called the front desk, and a maintenance man was sent to the room. He told us he needed to replace the fridge. He did, but it was from storage, meaning it was hot inside. There was no way I could put our yogurt, fresh fruit, milk, cheese, lunch meat, etc. in it, as it would take hours to reach the proper temperature. I again called the front desk, and was told they would put our cold food items in the staff fridge. A front desk worker came and took our food to this fridge. However, the following morning, when we went to the front desk to get our food from the staff fridge, all of our lunch meat and cheese was missing. Someone had stolen our food. I had to proceed to return to Whole Foods to rebuy the items, as my daughter and I could not eat any breakfast for lunch items otherwise. The time it took to drive to Whole Foods, to shop again, and to return from Whole Foods took up valuable time on our vacation. Disappointingly, this made us late to the Aquarium, and all of the sea lion shows were sold out for the day by the time we got there. The aquarium and the zoo were the reasons we even came to Atlanta. Whoever stole our food also robbed us of seeing the sea lion show. The guest in Room 606 (next to us) was belligerent. We were woken up at 7 a.m. to her screaming, swearing, and threatening bodily harm to someone else. She proceeded to take her hysteria to the hallway, where she paced in front of the door to our room (as it was across from the elevators) for an hour. I tried to call the front desk to report this frightening behavior, but all of the hotel phones were nonfunctional. I could contact the front desk from neither the phone in my room nor from my cell phone. All phones were down. We were literally trapped in the room while the angry guest next door paced the hall for an hour. It is inexcusable that we were unable to contact the front desk. I spoke with the general manager about the dirty room, the broken mini fridge,