Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East

Staff was very kind and helpful.

Staff was very helpful and nice.

The front desk, clerks name was Solomon, and he was very nice. I can’t believe there’s not even a coffee machine in this room. I’m not gonna book here again

Room was dirty , the entire hotel was dirty . could not stay there

Filthy rooms, rude staff, especially management, they DO NOT CHANGE SHEETS. They don’t apologize for mistakes they make. No consistency at all. Cheap and weak

This was a horrible stay. The room we were given had carpet that was soaked in pet urine. The mattress was also soaked in pet urine. I’m not kidding the smell was so pungent it was stuck to our clothes and luggage and skin when we left. We had to get another hotel they told us we wouldn’t get a refund and didn’t have a room big enough to accommodate our family. We asked for 2 rooms they asked us for more money. We ended up going to a hotel about a mile down. There was also dead roaches in the cabinets and hair stuck to everything. I’m embarrassed I brought my children here. I’d never allow them to experience something so foul. I assumed the Alpharetta location would be better but it was horrible. The staff was also in rude and unreasonable. They didn’t seem to know what to do and kept curing me off. I asked if they could come to the room to see for themselves they told me it wouldn’t make a difference because they didn’t have another room to put us in. There is no supervisor on site. A complete waste of money

I usually stay btwn a week & 2 wks depending on my work schedule Asst mgr Ms Lashawnda & night clerk Solomon make the stay enjoyable, very courteous n friendly treat you like family NOT just a customer, can't say the same for the mean spirited relief clerk from other bldg if not for flareup due to misunderstanding on her behalf it would be a 5star review, but I'll still say 4.7 satisfaction out of 1-5

Worse experience ever!!! I booked two rooms at the same time got conformation on the rooms only to find out that only one room was booked for the second person. Upon checking they said i was booked at another location. How did that happen when both were booked at the same time. After driving from State to State to go to wedding reception which i missed trying to get my room situation straight out now mind you they already debit my card for the room that i never got. Upon talking to several customer service reps i was told that my reservation was at another hotel so at this point i said just give me the address to the hotel where i do have a reservation and don't cancel it because im tired and need somewhere to relax ( that didn't happen) got the address went to the second hotel and they say oh the company called and canceled that reservation. So again im back on the phone with them there is nothing they can do can't get me a room can't give me my money back. I asked to speak with a manager was told several times that one was going to call me back in ten minutes. THAT NEVER HAPPENED!!!! We had to book at another hotel and did i get and apology NO. Called back on Monday to speak with a manager talked with a manager no apology from him either but refund my money in 7 to 10 business days! Thanks for the horrible experience WILL NEVER USE YOUR COMPANY AGAIN!

It was fine really and I guess you get what you pay for. To get additional linens you had to pay for them. There was nothing in kitchen as far as supplies. No plates silverware etc. very basic. Someone kept propping the door to outside. Ones that require a key card. That was bothersome.