Comfort Suites Alpharetta/Roswell - Atlanta Area

Great

This place was great! The bed was extra comfy. Check-in and out was a breeze. I got the rest that I needed and felt refreshed by the time I checked out. The bathroom could have been cleaner. The bathroom door and shower were kind of dirty but I wore shower shoes. There was a little mold starting to grow in the shower and the lights in the bathroom were really dim. Also, the carpet looked like it had never been vacuumed. Lol. None of these were deal breakers for me. It was just what I needed. Oh! And I appreciated the microwave and fridge in the room. Most places don't have them these days. I may make this a monthly staycation! :-)

On the first night, customer service was fine. Person at desk was great. However, the two days, the staff was below average at best. One lady was on the phone while at check out. Wasn't pleasant. Room had outdated tables. Bathroom was fine. I would say the whole experience was average at best. Only go here if there is a discount. Do not purchase for full price. Only discount

I would come back again simply for the customer service. Nicholas was an excellent host and very helpful. Didn’t like the wake up call as I did not ask for it, told the receptionist but i still got the cal the next day.

The location and access was good. The employees were kind and helpful. Our room, on the first floor, lacked the black out curtains. Only had sheers. The bathroom fan was ridiculously loud. There was a spot for a reading chair but no chair. Sunday breakfast, they were running out of things. I did use the treadmill and bike in the gym. That room was fine.

The hotel was very nice wasn't there long but enjoyed it. The front desk staff was very friendly which was very pleasing.

Staff was friendly and helpful

Mimi is a welcoming receptionist! She helped me with a room change that met my expectations and was understanding to my needs. The floor staff are also friendly and are happy to help with accommodations. One of the best hotels in metro Atlanta for the value!

I have stayed at this hotel on several occasions for business trips in the past. The location is excellent and generally speaking, it has been a positive experience. But I am sad to say that this trip was a disappointment. The bed linens and towels were clean, but the room, itself, was NOT! The carpet was filthy and looked like it hadn't been vacuumed at all after the previous guest. The dresser top, desktop, and counters had a film all over the top apparently from using a dirty rag to clean them. And to top it all off, I went to put a few things in the dresser drawers and they were SO FILTHY I had to scrub them myself before putting anything into them. I will give this hotel one more chance because I have had better experiences in the past. Perhaps in this instance, it was just a poor maid service on the floor I was assigned. But if my next experience is similar, I will be looking for different accommodations during future business trips.