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Atlanta Marriott Alpharetta

Atlanta Marriott Alpharetta

4.3/595 Reviews
Currently staying at this hotel, decent ambience, courteous staff. Staying 5 nights at the property; came last night and leaving Friday. I use Marriott a lot in the US and around the world, have lifetime status with them and check out the reviews before staying at a property. A couple of things did not go well today on my 1st day. In the morning today, I saw a cockroach running around in the closet just as I was about to leave for work. Did not have time to fuss around, made sure my suitcase was closed and secure, took a quick video and left the room, showed it to the front desk and left for work. Hoping they came and took care of it and the cockroach does not start crawling around at night. Haven't seen it until now. And then after work in the evening, wanted to order room service since I was tired and did not want to venture out. I called the desk and they asked me to scan the menu and order online which I did just after 5:00 pm which is when the restaurant opens. I also received an email stating that the order had been placed. After 40-45 minutes, no delivery, so called front desk, they asked me about the order details which I gave to them. They checked and called back stating that there was a glitch and the order was never prepared. And finally the order came up; I had ordered 1 main course and a side salad, and they gave me a main course and a full dinner salad which is over twice the price. By this time, I did not have the patience or energy to call them back and just ate my main course along with a portion of the salad. Will probably mention it to them later to see if they can give me credit for the extra charge. So a disappointing first day, not sure what else I should expect during rest of the week.

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