We stayed at the Tivoli Alvor from the end of May to early June 2024, and overall, our experience was positive with a few areas for improvement. Check-In and Room Experience: Our check-in process had a hiccup as we were initially given the wrong wristbands. However, this was resolved the next day. We booked a premium family suite, which included two rooms, making it ideal for our family. A common area for parents to relax while children sleep would have been a nice addition, as my partner and I had to split up to stay with our four children. The rooms were quiet and had YouTube-enabled TVs. The beds were very comfortable, and we were pleased with the cleanliness, as the rooms were cleaned as often as we requested. Facilities and Pools The hotel boasts numerous pools suitable for various age ranges, including an adults-only pool. The kids loved the pools and the activities offered by the kids' club, which included crazy golf, tennis, football and basketball as well as a park for younger kids. However, more seating around the play area would be appreciated for parents to relax while keeping an eye on their children. Dining Experience: The dining options were typical of an all-inclusive resort with a variety of choices. The food quality was good but not exceptional. A significant drawback was the lack of readily available vegan desserts for our son, who has dairy and egg allergies. While the chef prepared special meals upon request in the bookable restaurants, the daily selection was limited, and we often had to ask repeatedly. Spa Services: One of the highlight of my stay was the spa. I had several treatments with Tania, who provided the best massages I've ever experienced! She made me feel incredibly relaxed and was both professional and personable. Her treatments felt like a real retreat from the daily hustle of family life. I highly recommend Tania for her outstanding service and warm energy. Staff and Service: The staff at Tivoli Alvor were phenomenal and truly made our stay memorable. Special mentions go to Rafael Sena and Philippe Sandes. Rafael went out of his way to ensure that our son (who had allergies) had suitable meal options and was always attentive to our needs. Philippe provided exceptional service, showing great attention to detail and making us feel well cared for even during busy times. Entertainment and Activities: The kids enjoyed the early evening disco at 5:30 PM, which was perfectly timed before dinner. However, the main evening entertainment starting at 9:30 PM was too late for our young children, making it difficult for them to stay up and enjoy it. Suggestions for Improvement: - Enhance the food temperature management in the main restaurant. - Increase the availability of vegan and allergen-friendly desserts. - Add more seating around the play areas for parents. - Consider adjusting the timing of the evening entertainment to be more family-friendly. Conclusion: Despite some minor issues, our stay at Tivoli Alvor w
Very Good
19 Reviews