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SpringHill Suites Amarillo

SpringHill Suites Amarillo

4.4/5102 Reviews
Reception very helpful overall and met lots of friendly staff. (Shout out to the gentleman who's a huge Paul McCartney fan and made us all feel very welcome, thank you ever so much). On our last day, housekeeping knocks at 12:01 pm, our ”please don't disturb sign” hanging on the door. I tell her we asked for a late check out at 2pm. She says a not-so friendly ”o-kay” and she doesn't look very happy. A few minutes later, reception calls the phone and says they weren't made aware but confirms the late checkout. At 12.30, a different lady from housekeeping again knocks on our door and I say I just got a call from reception confirming a late check out at 2pm. She politely smiles and apologises and says she didn't know about that. Just a slight mishap in communication, I guess. (I'm aware that housekeeping don't go around holding apps to read every update in communication). Just that, we got at least two phone calls asking how our stay has been (which is nice) and on the second phone call the day before we were to check out, my husband mentioned the late check out request. With all the lovely attempts to check how our stay has been, I was just a bit surprise that our request was overlooked.

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