Guest User
June 15, 2024
My stay was a mix bag. Food was boring, lacked variety and vegetarian/vegan options. The same food, including dessert was served on a daily basis. Service was not consistent across the hotel. in some cases, I experienced rude, disrespectful, impolite, callous and unprofessional staff during my stay. The level of service needs to improve. The staff who made my stay memorable are: Maha (exceptional service) at the lounge, Mohammed (Front Office Manager), Chef Ehab, Mariya (wait staff at Spice restaurant A shift and Sara (Operator). House keeping staff opened/accessed my closet, something they shouldn't do. My black top (treasured piece) was picked/taken from my closet, something that has never happened in any hotel, through my extensive travels. My room had a good view.