Concord Hotel

Popular hotel, not new and not renovated for years, located in the heart of Amman and opposite the Roman amphitheater, breakfast is acceptable, service is good for the price

Great Front Desk Agents

I had a room with a wonderful view of the Roman Amphitheater. The staff was really friendly and helpful.

This was so affordable but most importantly the staff were amazing and so welcoming. Abraham especially was great and coordinated our early morning taxi and made sure we were fed breakfast even though we were leaving before the dining area was open. Great location and overall a lovely time!

The location is good, close to the Roman Theater and the Amman citadel, on the other hand, taking into account the costs of an uber, the location is not really a strong point. The pictures on Booking are almost real because they do not capture details, namely: the room was full of moisture (and no, we are not fussy). The walls were rotten and the bathroom full of mold. In the room, the air was unbreathable (and no, we don't suffer from asthma, but we instantly had a coughing fit). Let's not talk about the furniture, it would already have been the smallest problem. I asked to change the room and I received one in which you could still breathe, but the sheets did not seem to have been changed since the last use. The windows did not close properly, and smoking is allowed in the hallway and the smoke enters the room. DANGER. I have never given such a rating, but the rating on Booking is the biggest lie. As I said, we are not fussy, but we chose the hotel based on the pictures available on Booking and the reviews left there, and we were not only disappointed by what we found, but shocked.

Excellent customer service! This is a 2 star hotel, so you should not expect luxury or new facilities, but the staff are 5 star. They set up several trips for me outside of Amman that filled my 8 day stay. The hotel manager was always in contact and made sure I was happy with everything. The driver that took me all over Jordan was excellent as well.

The pictures and the property do not match. I’m not one that bothers seeking out 5* hotels, but I at least expect my room to look like the picture. It did not. And on top of that, they “upgraded” us…. Which was definitely worse than the picture. I should have complained, but at least it was cheap and I don’t go on vacations to stay at hotels. They rest of the trip was absolutely amazing!