The Ritz-Carlton, Amman Reviews

I’m glad that I made a great choice between all the big hotel brands in Amman. Ritz Carlton is still very new, beautiful and elegant. The room is spacious with comfortable bed, elegant marble bathroom. Breakfast comes with excellent choices and quality. Needless to say the impeccable service from the hotel staff.

The stay was lovely! The place is very clean and the staff are very friendly.

Good service

Perfect

The locals recommended it as the best hotel in Amman, and it is indeed so. I am very satisfied with all aspects. The breakfast is especially good and suits Chinese tastes. The room is large and the balcony is a good location for taking photos.

Not bad, not bad, not bad, not bad, good ...

The service, room interior, and amenities were all excellent.

Yes, the hotel room is very good

Never been to this Ritz Carlton before or to Amman is one of the best hotels I have stayed which Im sure their amazing staff had something to do with it. The amenities are top notch, rooms are spacious and well decorated. Opted to pay a little extra to have access to the lounge (highly recommend) and was delighted that we did, food and drinks were superb. Pool staff very attentive and prompt, lots of families though with kids so if you are looking for am adult only hotel this may not be for you. Shout out to the amazing staff that took care of my friend and I for 5 days. Club Lounge Staff: Naser Manager: Wesam ( Spa and pool) Reception/front desk: Laith, Ashraf, Hassan Pool Staff: Ahmad, Mohammad, Khaled Spa Reception: Sarah Massage Therapist: Pat

Ritz Carlton Amman is a great hotel with very few flaws. The hotel reached out ahead of time via e-mail to ask about guest preferences, special occasion, etc. so they put themselves in position to deliver good service from the very beginning and they prepared the room to our liking. As Marriott Bonvoy Ambassador Elite, I was upgraded to a suite which was good quality and had the expected tech features for such new modern hotel. The only mild negatives were that the living room was not completely separated from the bedroom so while it looked like a regular suite and was spacious like a regular suite, however it had a bit of a feeling of a junior suite. Also for a city hotel of that caliber I always prefer 1.5 bath not only 1. I think this hotel has excellent service to begin with, and if having club access then it’s even better with a high degree of personal attention. Staff told us that they recently had a number of cancellations due to the war in Gaza so hotel occupancy was less than normal which might have played a role but the club was peaceful and never crowded at any time during our stay. It was useful to have a club which is open 24/7 rather than only during day time hours especially since I could not use my laptop in the living room early morning without disturbing my sleeping daughter so I could use the lounge instead. The F&B in the lounge was great – for both lunch and dinner they had different dishes to please all guests, usually one beef dish, one chicken, one fish, one pasta, plus some salads and desserts. On days where the weather was bad we were obviously spending more time than usual in the hotel and the club was great value in the end. Guests could drink champagne 24 hours per day in this lounge if they would like, and staff could prepare cocktails as well in addition to the pre-mixed ones available in the bar. When I rate hotels, I always do so considering the local competitive landscape such that in destinations with mostly poor hotels or without chain hotels at all, I am quite lenient when judging a hotel. Amman is the complete opposite – it’s a city with very high quality hotels. I stayed at W in the past and it was wonderful, and I also stayed at Fairmont across the street from Ritz Carlton which is probably a better comparison point. That Fairmont is one of the best Fairmonts I have ever stayed anywhere in the world, and can compete neck to neck with RC. So yes RC is great, but local standards are very high so I would not say that it’s crushing other local alternatives.

A wonderful hotel experience! This hotel was wonderful from the beautiful chandeliers and decor, cleanliness, friendliness, welcoming and safe feeling! My daughter and I had the wonderful opportunity to stay in this 5 star hotel last week! What a beautiful and welcoming place. I want to also say a big thank you to their superb concierge, Baha! He went over and beyond to make our stay wonderful with his restaurant suggestions and just anything we could have asked for! He is just outstanding!! You will not be disappointed with a stay at this wonderful hotel or with any interactions with Baha!

We stayed at Ritz Carlton Amman for 2 nights at the end of our Jordan trip in September. Excellent service from check in to check out. This is a 5 star hotel and it shows - staff are excellent, amenities like the gym and pool are top notch, breakfast selection at the restaurant is sublime. Our bed was amazing and comfortable. The hotel is located a bit from downtown so you may need to utilise taxis or Careem but please be aware of security checks which all vehicles are subjected to as are people who enter the hotel. We felt very safe. I thank the staff for making my husband's 40th birthday so special with cake, chocolates and decorations. I didn't want to leave after 2 days in Amman and wish we stayed longer. I hope to come back one day and stay again for a bit longer to explore the city.

The best service and customer delight I ever experienced Thanks to Ashraf and Ghazal for their great hospitality and caring Thanks to roberto restaurant team who delighted me. They don’t have customers satisfaction they have customers delight. I couldn’t imagine that most of the hotel team noticed that am injured and all the team tried to help and support me.

It’s lovely experience with amazing services and great people thank you so much Bahi amazing hospitality and nice smile Highly recommended place and luxury hotel Nice employees all time helping us and smiling we had excellent hospitality