Guest User
September 13, 2022
We made the hotel reservation on July 5, 2022, to spend the night from August 25 to 26, directly from its official hotel website. We received the confirmation email of the reservation, so far everything is perfect. We called advising that we were going with a 3-month-old baby in case there was any problem and they told me no. We arrive in Amsterdam, we go to the hotel address and there is no reception, just a phone number on the door (very crappy). We call the phone and they tell us that our confirmed reservation is not in the system so they cannot attend to us. They also tell us that the hotel is full and that they cannot do anything, that they are sorry but that it is what it is. Summary, that despite having a reservation confirmation we were left on the street without a room with a 3-month-old baby and they did not offer us any other option. And to top it off, we received an email the next day about how our stay at the hotel had gone... Painful!
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